Reviews tompress.com

One week to receive a parcel

Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!

The delivery service is absolutely deplorable

I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.

Bags too small for 10 kilo hams, I won't be able to use them.

A broken glass bottle at the finish line

Customer service did not reply in the same way to my two communications.

I've made a complaint about the quality of the products, but I haven't had any feedback.

Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags

With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.

Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.

Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.

Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI

Insufficiently secure payment system impossible for manager to understand

The packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.

Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.

Rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog

The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.

Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.

I was very surprised to receive with my product a leaflet for a brand offering tools entitled "forge and garden". What a surprise to read on one side of this leaflet that this brand offered a range of tools specifically for women with, and I quote, "tools adapted to the female morphology", and what intolerable sexism (and I'm a man)".

The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.

The merchandise is decent and well packaged, but the delivery time, which was initially 3 to 5 days, turned into more than 15 days, even though it was available when I placed my order. So I'm not at all happy about this missed deadline.

A broken item and as it was put in a fermentation vat we didn't see it when we looked at the parcel with the deliveryman. We'll check with customer service to see if it's covered or not.

Very long waiting time without delivery information

The consignment has been sent by La Poste to Great Britain instead of Belgium. It is unclear when the shipment will arrive at our address in Belgium (whether it will arrive at all). In the future I will go to the store myself and say goodbye to internet shopping

Goods were only delivered after two requests, even though they had already been paid for.

CLEAR

The grater does a very good job, but the item has many flaws : splashes everywhere; above it lacks a cap with a hole and a cylinder above for inserting apples; the inner cylinder of the grater fills up and you have to empty it by hand; at the bottom you need a door to parry splashes, which can be opened to clean the cylinder; the pestle is useless I replaced the crank to use a drill.

I received my parcel a month later, you mentioned the wrong zip code.

No matter how many times I turn the box and the instructions upside down... I can't find out where my extractor was made.... Probably in Sweden.....

I bought a N° REBER stainless steel manual épépineuse, in particular to press small fruits (blackberries, raspberries, ...) It doesn't work at all the pulp isn't evacuated and quickly blocks the auger (whether the fruits are raw or cooked) even when pressing only very small quantities at a time what can I do? thanks

We don't ADVISE a 14 year old high school student; like an adult the result is that this student comes out with a jacket that fits him; certainly very well; but ....comme he's in growing pains he'll only wear it for 2 to 3 months .... and at the price of your articles .... we won't replace it at your place it will also avoid the companions looking like nerds.

Hello, for the delivery service no contact with the customer, we had no information concerning the delivery. The delivery man left the goods with the neighbors. On the other hand, when I sent an e-mail to your company's customer service, your staff is not very friendly and they need to make some effort to listen to your customers. cordially M Leblond

Problem encountered on a vinegar maker, email sent on 07/09/2016 on the subject and unanswered to date;

Impossibility of obtaining a reliable delivery time (+ or - 1 week) in the event of stock shortage.

Product was bent on delivery

Packaging sucks to keepyou can't keep it once it's opened from the plastic wrapping,, really sucks I don't make 25kg of sausage in one goso I think you could put it in an airtight box.....

I bought a Reber dehydrator for fruit and vegetables in stainless steel. This appliance really lacks power. 2 full days of drying for tomatoes, the same time as in the sun on my terrace.

Too long delivery times

The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...