Reviews tompress.com

A broken item and as it was put in a fermentation vat we didn't see it when we looked at the parcel with the deliveryman. We'll check with customer service to see if it's covered or not.

Very long waiting time without delivery information

The consignment has been sent by La Poste to Great Britain instead of Belgium. It is unclear when the shipment will arrive at our address in Belgium (whether it will arrive at all). In the future I will go to the store myself and say goodbye to internet shopping

Goods were only delivered after two requests, even though they had already been paid for.

CLEAR

The grater does a very good job, but the item has many flaws : splashes everywhere; above it lacks a cap with a hole and a cylinder above for inserting apples; the inner cylinder of the grater fills up and you have to empty it by hand; at the bottom you need a door to parry splashes, which can be opened to clean the cylinder; the pestle is useless I replaced the crank to use a drill.

I received my parcel a month later, you mentioned the wrong zip code.

No matter how many times I turn the box and the instructions upside down... I can't find out where my extractor was made.... Probably in Sweden.....

I bought a N° REBER stainless steel manual épépineuse, in particular to press small fruits (blackberries, raspberries, ...) It doesn't work at all the pulp isn't evacuated and quickly blocks the auger (whether the fruits are raw or cooked) even when pressing only very small quantities at a time what can I do? thanks

We don't ADVISE a 14 year old high school student; like an adult the result is that this student comes out with a jacket that fits him; certainly very well; but ....comme he's in growing pains he'll only wear it for 2 to 3 months .... and at the price of your articles .... we won't replace it at your place it will also avoid the companions looking like nerds.

Hello, for the delivery service no contact with the customer, we had no information concerning the delivery. The delivery man left the goods with the neighbors. On the other hand, when I sent an e-mail to your company's customer service, your staff is not very friendly and they need to make some effort to listen to your customers. cordially M Leblond

Problem encountered on a vinegar maker, email sent on 07/09/2016 on the subject and unanswered to date;

Impossibility of obtaining a reliable delivery time (+ or - 1 week) in the event of stock shortage.

Product was bent on delivery

Packaging sucks to keepyou can't keep it once it's opened from the plastic wrapping,, really sucks I don't make 25kg of sausage in one goso I think you could put it in an airtight box.....

I bought a Reber dehydrator for fruit and vegetables in stainless steel. This appliance really lacks power. 2 full days of drying for tomatoes, the same time as in the sun on my terrace.

Too long delivery times

The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...

I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all. As a result, my bank has blocked all payments to you.

The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").

When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"

Goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)

I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.

No because having made and paid my order which exceeded 106 euros not to pay transport but it missed a clamp with edges an order made the 2/9/16 one wanted to deliver to me at the beginning of October as I asked to be delivered one makes me pay transport I find that it is inadmissible.

Following delivery problem unresponsive customer service

The box was dropped by the deliveryman, damaging both the packaging and the machine, so I was a little disappointed with the service. Unfortunately, I wasn't the one who took delivery of the goods and my secretary didn't dare tell me...

Géodis is really the worst delivery company I know. 8 days for delivery within 48 hours, it's hard to do worse. What's more, they blame their incompetence on Tom Press, who has nothing to do with it. Very disappointing. I will never recommend Géodis as a delivery company to any company.

For professionals is still too expensive

Everything goes b, poorly explained and doesn't work well

TOMPRESS disclaims all responsibility for damage in transit by sending a warning letter for reservations to be made on the delivery note, but the goods are not even put on pallets and are simply wrapped in plastic film which guarantees absolutely nothing. I'm very disappointed and don't plan to buy from them again.

Not satisfied with the product. Not at all what we expected. As a result, we spent a lot of money for nothing.

Cereal mill complex to assemble due to the absence of instructions in Italian Grinds a quantity of 500gr but before it comes whole flour without bran you have to grind it 2-3 times Shipping arrives from France by courier in 3 days Price is competitive but I was not very happy with my purchase I expected something more

Ordered on 10.07. Money paid in on 11.07. Goods were delivered on 22.07. Appliance appears robust but this is deceptive. The outlet on the juice container leaks as it is miserably pressed into the container and the juice runs around on the base plate of the press. Since the juice container has no fixation such as a groove or similar, it sometimes slips to the side during pressing and the structure is distorted.

The product is very light." I live in Canaria and here I have found that it is half price. For the consistency and design of the product it is very expensive