/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order for which the product was indicated in stock" delivery under 24 h was not delivered in time (approximately 10 days) I had to buy other bottles at another supplier in order to be able to bottle my apple juice.
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3
/5
★★★☆☆
Two bottles broken during delivery, and late delivery. too bad the price was good.
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Answer from tompress.com
Hello, please contact our customer service department to report the breakage on 05 63 71 44 99 or [email protected]. Best regards.
3
/5
★★★☆☆
Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me
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Answer from tompress.com
Hello, I would like to inform our after-sales service of this problem. Please inform us as soon as you receive your parcel so that we can take action. Best regards.
3
/5
★★★☆☆
I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian
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Answer from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking times. I hope that our services will give you complete satisfaction very soon. Best regards.
3
/5
★★★☆☆
I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.
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Answer from tompress.com
Hello, we have been informed and a file has been opened with our after-sales service. We'll get back to you as soon as possible. Best regards.
3
/5
★★★☆☆
The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.
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Answer from tompress.com
Hello, I am immediately opening a file with our after-sales service (21577). Please send one or more photos of the damage to [email protected]. Best regards.
3
/5
★★★☆☆
Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.
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Answer from tompress.com
Hello, of course you can send us your photos to [email protected]. Best regards.
2
/5
★★☆☆☆
Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.
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Answer from tompress.com
Hello, Your case is currently being processed. Our after-sales service will contact you shortly. Best regards.
3
/5
★★★☆☆
The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c
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Answer from tompress.com
Hello, Our apologies for the inconvenience. I see that you have not reported the breakage to our after-sales service. I will pass on the information so that a claim can be made. Best regards.
2
/5
★★☆☆☆
Goods not available and then address error on the parcel
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Answer from tompress.com
Hello, Indeed, your shipment had to wait for the restocking of products not available at the time of your order. We do our best to reduce these delays. You placed your order online, and the parcel was sent to the address you gave. If you wish to modify it, you can do it via your account or by telephone with your advisers. Best regards.
2
/5
★★☆☆☆
2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...
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3
/5
★★★☆☆
Totally excessive delivery times.
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Answer from tompress.com
Hello, Your order has indeed had to wait for the restocking of certain references that were out of stock. We are doing our best to reduce this delay. Best regards.
3
/5
★★★☆☆
Delivery a little long, but it's the first time.
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2
/5
★★☆☆☆
-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.
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Answer from tompress.com
Hello, there is a warning banner on the tracking site to inform you of the malfunction. Best regards.
2
/5
★★☆☆☆
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Answer from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
3
/5
★★★☆☆
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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2
/5
★★☆☆☆
Incomprehensibly long delivery time Never had this problem elsewhere
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Answer from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
2
/5
★★☆☆☆
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Answer from tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
3
/5
★★★☆☆
Delivery times too long
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2
/5
★★☆☆☆
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Answer from tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
3
/5
★★★☆☆
I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).
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especially since I wasn't even alerted the day the deliveryman supposedly came to my house. The response given by your service when I reported this is not convincing either."
2
/5
★★☆☆☆
I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed
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Answer from tompress.com
Hello, We apologize for the delay, but it depends on the production process. Could you please let us know which notices are missing? Best regards.
2
/5
★★☆☆☆
The hives are not identical and the staple screws are badly positioned p lesoile
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Answer from tompress.com
Hello, I'm sorry to hear that your order did not give you complete satisfaction. After-sales service file no. 21479 has been opened, and an e-mail with all the details has been sent directly to you. Best regards.
3
/5
★★★☆☆
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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3
/5
★★★☆☆
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Answer from tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
3
/5
★★★☆☆
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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3
/5
★★★☆☆
Material damaged but not visible on receipt. Still no news from after-sales service.
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Answer from tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
3
/5
★★★☆☆
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
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Answer from tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
2
/5
★★☆☆☆
The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.
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Answer from tompress.com
Hello, The confirmation e-mail took into account the last copy you had purchased. The product was available and has been shipped. However, the color should be the one you ordered. Please contact our after-sales service. Best regards.
2
/5
★★☆☆☆
Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them
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Answer from tompress.com
Hello, you can spin your tomatoes a little before putting them through the corer, which should limit leakage from the hopper and crank. You can also iron the waste to extract as much pulp as possible. You can contact us directly with a visual aid at [email protected]. Best regards.