/10
★★★★★
based on 18065 reviews published
★★★★★
based on 18065 reviews published
Latest customer reviews
3/5
★★★☆☆
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
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Answer from
tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
5/5
★★★★★
Fine
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3/5
★★★☆☆
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
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tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
5/5
★★★★★
Yes, satisfied. Products as described in the catalog, attentive customer service, on-time delivery and, in my case, no damage in transit.
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5/5
★★★★★
Satisfied, but it should be noted that the items are still more expensive than elsewhere.
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tompress.com
Have you compared the quality?
4/5
★★★★☆
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
5/5
★★★★★
Nothing to say everything is perfect.
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5/5
★★★★★
Very good packaging, express delivery, great, highly recommend.
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5/5
★★★★★
For this new purchase, full satisfaction; quality of the products, fast delivery and conformity with the order.
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5/5
★★★★★
Very satisfied
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5/5
★★★★★
On-time delivery of an item in very good condition, albeit used (reformed 225-litre barrel).
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5/5
★★★★★
The ratings speak for themselves. Greetings from a delighted customer
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2/5
★★☆☆☆
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
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tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.
5/5
★★★★★
Very satisfied with the communication with the person who answered my phone the delivery was all as fast thank you to you.
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4/5
★★★★☆
Yes
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5/5
★★★★★
Ok ok
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3/5
★★★☆☆
Goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
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tompress.com
Don't hesitate to contact us again for set-up.
4/5
★★★★☆
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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5/5
★★★★★
Full satisfaction
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5/5
★★★★★
Thank you for this quality I'm thinking of buying more as soon as financially possible.
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5/5
★★★★★
Very good professionalism
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2/5
★★☆☆☆
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
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Answer from
tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
5/5
★★★★★
Competent team that takes the time to remind you when accessories are missing from what you ordered
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5/5
★★★★★
Perfect, don't change a thing. Especially to the person who answered the phone to take my order: she was very professional, pleasant, smiling (you can hear it on the phone).
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4/5
★★★★☆
The telephone service is very friendly, the delivery very fast, but the product did not meet my expectations. The refund on the returned product took far too long (1 month).
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5/5
★★★★★
Perfect
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5/5
★★★★★
Nothing to complain about, good quality equipment and perfect service.
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5/5
★★★★★
I am very satisfied with your service
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5/5
★★★★★
It's a good quality gift that I really liked
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5/5
★★★★★
Easy to place order wide choice of products impeccable delivery on time product corresponds to expectations
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