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G
Rating: 2 out of 5
Quality merchandise. But arrived broken...
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Customer reviews of TRADIS
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 288 published reviews
Summary of reviews
TRADIS consistently delivers on fast and careful shipping, with many reviews noting delivery on the desired day, fast shipping, and well-packaged products that arrive ready to set up. Customers praise the quality and beauty of the furniture, highlighting sturdy construction, suitability for spaces, and items that match the site descriptions and photos. The service stands out for its responsive, professional support and exceptional follow-up, with several customers emphasizing top-notch assistance from the team and a smooth, detailed delivery experience. Overall, the store is seen as reliable, with products that meet expectations and diligent care in packing and delivery.
Reviews 2 and 3 stars
Reset filtersB
Rating: 3 out of 5
Paint with "used" appearance, disappointing.
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Response from TRADIS
Hello,
The Camarillo White finish is a so-called rustic color with a naturally aged look. We naturally "age" the finish to enhance this aspect as you can see in the photo of the entire color. This means that at times you can see the natural wood behind the paint, through sanding, the knots, etc.
There was no bad color distribution, it is just the final appearance of the finish and it is therefore done on purpose.
Now, if this did not suit you, I remind you that you had a right of withdrawal on the products, you could have used it or at least contacted us to express your issue.
The Camarillo White finish is a so-called rustic color with a naturally aged look. We naturally "age" the finish to enhance this aspect as you can see in the photo of the entire color. This means that at times you can see the natural wood behind the paint, through sanding, the knots, etc.
There was no bad color distribution, it is just the final appearance of the finish and it is therefore done on purpose.
Now, if this did not suit you, I remind you that you had a right of withdrawal on the products, you could have used it or at least contacted us to express your issue.
J
Rating: 3 out of 5
The furniture is of good quality, but no answer received following the message sent to customer service, and no follow-up of delivery, no delivery date announced, unpleasant deliveryman
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Response from TRADIS
Good morning, Madam,
We are sorry that you are not satisfied with your experience, but we did answer your email. Please feel free to check your spam.
As for your delivery, the carrier in charge of your order should have called you to make an appointment so that you could be delivered according to your availability. Unfortunately, this was not done. We are doing what is necessary with our provider so that this does not happen again in the future.
See you soon,
The Tradis team
We are sorry that you are not satisfied with your experience, but we did answer your email. Please feel free to check your spam.
As for your delivery, the carrier in charge of your order should have called you to make an appointment so that you could be delivered according to your availability. Unfortunately, this was not done. We are doing what is necessary with our provider so that this does not happen again in the future.
See you soon,
The Tradis team
C
Rating: 2 out of 5
Delivery planned on 28/02 delivered on 24/02 without our presence. Furniture protected on the sides for the delivery. Not at all on the face. Furniture very damaged in the delivery truck. Indicated on the BL. Travis' credit of 85€. A little light...
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Response from TRADIS
Hello Mr. Alexandre,
We are sorry that you did not receive your order on the date you requested, and we understand your dissatisfaction. We had clearly made the request with our carrier, but unfortunately, an error occurred and your request was not respected, which we regret.
Additional verification measures have been taken with the carrier to avoid this happening again in the future as our primary goal remains customer satisfaction.
See you soon,
The Tradis team
We are sorry that you did not receive your order on the date you requested, and we understand your dissatisfaction. We had clearly made the request with our carrier, but unfortunately, an error occurred and your request was not respected, which we regret.
Additional verification measures have been taken with the carrier to avoid this happening again in the future as our primary goal remains customer satisfaction.
See you soon,
The Tradis team
S
Rating: 3 out of 5
Despite my request your carrier did not call me to arrange a delivery date, we had to store our shelves instead of putting it in place directly
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Response from TRADIS
Hello Mrs S,
We are sorry to hear that the carrier did not call you as initially planned! We will pass on the information to our delivery company.
We hope you like your shelves ☻
We are sorry to hear that the carrier did not call you as initially planned! We will pass on the information to our delivery company.
We hope you like your shelves ☻
C
Rating: 3 out of 5
Very nice furniture but a catastrophic delivery service
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Response from TRADIS
Hello, Madam,
Thank you for your feedback.
Our transport providers are not part of our company. We do a lot of work to select them for their quality of service, but sometimes all it takes is one person in their workforce who is not suitable for this to impact our service. It's a shame to be rated on this criterion, knowing that we do our best to produce quality products that meet your needs and have undertaken to do what is necessary to resolve the current dispute.
Thank you for your feedback.
Our transport providers are not part of our company. We do a lot of work to select them for their quality of service, but sometimes all it takes is one person in their workforce who is not suitable for this to impact our service. It's a shame to be rated on this criterion, knowing that we do our best to produce quality products that meet your needs and have undertaken to do what is necessary to resolve the current dispute.
C
Rating: 2 out of 5
We have just recommended a small range of furniture for our shop 1 year after our first purchase. The discontinuity of the range is a real problem. The wine cabinet, which seemed to be identical in every way to the first one, is not at all, and it looks really bad... It's a real shame, because we thought the quality was great, the style was very nice and the prices were affordable.
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Response from TRADIS
Good morning, ma'am,
We are sorry for your disappointment with our products. Our customer service will contact you to find out more about your problem. Our products are made with handmade finishes that cause slight modifications but not so much that they are completely different. Do not hesitate to contact us if you have a problem. Our customer service is available by phone and email.
We are sorry for your disappointment with our products. Our customer service will contact you to find out more about your problem. Our products are made with handmade finishes that cause slight modifications but not so much that they are completely different. Do not hesitate to contact us if you have a problem. Our customer service is available by phone and email.