Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

All reviews

V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/12/2019
Good service and good driveway alerts.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/12/2019
My order (a pair of shop bells for the back gate and the shed to scare away any budding thieves!) came very quickly. Thank you!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/12/2019
I have used Ultersecure products since September 2008 with the greatest satisfaction.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2019
Excellent purchase plus prompt service. Sincere Thanks!!!!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/11/2019
The product arrived quickly and after a small teething problem promptly sorted with a telecon to the tech guys all seems to work as described so looking forward to installing this in my static van to cover the unoccupied periods. A good price for the product with a good back up service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/12/2019
Fast delivery service and a great product, had to call customer support for a little help, very helpful and called me back
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/12/2019
Excellent service good quality fast dispatch
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Nothing to report. Good equipment
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
Simple product and meets my expectations
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/11/2019
Excellent communications, seemed happy to talk through our requirements over the phone before purchase had been made and advise on most suitable combination of products. Once ordered quick delivery.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Super advised, super equipment, very easy to program via SMS. I recommend it with my eyes closed
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2019
Product arrrived safely and promptly, and performed exactly as expected.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Hello, everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2019
Equipment received well but not yet installed. Customer service is very attentive with very good technical information and, what is rare these days, very friendly. Then I will see at the installation of the equipment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Good
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/11/2019
Fault with light on floodlight camera,contacted Tec;support replacement to be sent in four days
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are very sorry for the inconvenience, a swap out has been arranged with a new replacement, once again sorry for the inconvenience
Regards
Mark
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2019
Everything was perfect
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2019
RAS convenient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Very satisfied. Technician attentive, serious and competent with the concern to solve problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2019
Perfect phone response and delivery on time, material on point and adapted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2019
Speed and efficiency
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2019
Hello, thank you for your very good commercial contact and the quality of your products and services. Anne V
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2019
very good.
efficient and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2019
Very good welcome and advice, delivery times respected, excellent quality/price ratio. Some technical improvements to be made to the purchased product compared to some competitors that are nonetheless more expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
From time to time, the outdoor siren placed out of the weather does not work during heavy periods of humidity...! Is it really waterproof!??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
satisfied, conforms to my order, short deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2019
well received, satisfactory system. thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
VERIFIED REVIEWS requires us to develop our opinion, the rating given is not enough for them! This is the last time I will respond to 'VERIFIED REVIEWS'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2019
The little phone call to customer service - very available - helped me a lot!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
You listened to our needs. The delivery was fast. There are small very professional details. We are very satisfied with securitemarche.
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2019
Works great
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2019
Items arrived promptly and were already programmed to work together. Very easy to install and all works very well. One unexpected bonus is that you can arm / disarm the shed alarm from the house 40 ft away which is useful - didn't expect that range from the keyfob remote control
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, we appreciate every one
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/11/2019
Easy to use site. I had to call staff to make a change - very, very helpful. Well packaged. Arrived speedily
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2019
good service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/11/2019
Sales team were extremely helpful, delivery within 48 hours. Also rang and spoke to technical help about small query again very helpful and polite. I bought the Protect 800 to replace a Dakota WMT-3000E unit (now obsolete) which served me well.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking time out for the review Terry, we do appreciate it
King Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/11/2019
Great. Delivery was quick. Products worked fine. No issue at all. Will be using them again and again. Website was a little odd, but then most are. The only website that is perfectly laid out is mine!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2019
Fast delivery on time
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