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V
Rating: 5 out of 5
very good product and fast delivery
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
All reviews
A
Rating: 5 out of 5
Congratulations on your entire business approach.
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A
Rating: 5 out of 5
Everything is fine with me
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A
Rating: 5 out of 5
good advice efficient service
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V
Rating: 5 out of 5
terrific to deal with
V
Rating: 5 out of 5
Great service great delivery
A
Rating: 5 out of 5
Very good handling of my problem and top commercial attitude. Thank you
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A
Rating: 5 out of 5
Everything was quick from order to careful delivery as the package is well wrapped. The material seems to be of quality, or at least with the necessary hindsight in use. Maybe a bit expensive when it comes to 'Made in China'.
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V
Rating: 4 out of 5
good service
V
Rating: 5 out of 5
Great
V
Rating: 4 out of 5
easy to order delivery times are good
V
Rating: 3 out of 5
Company is good delivery was quick and officiant but the products alarm isn't as advertised it's been measured at 94 dB went its advertised at 130 dB
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark
A
Rating: 4 out of 5
Good quality intercom that works normally.
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A
Rating: 4 out of 5
Good communication with the seller: 1st item returned because it was not suitable and replaced by a better adapted model that works satisfactorily.
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A
Rating: 5 out of 5
Order and receipt without problem, thank you
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A
Rating: 4 out of 5
very good site, fast delivery, material corresponding well to my request.
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A
Rating: 5 out of 5
A very good team... and good material easy to install...
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A
Rating: 5 out of 5
FAST DELIVERY
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A
Rating: 5 out of 5
Received quickly, it's simple and the alarm is very loud, a small plus the lamp is small but sufficient for emergencies
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A
Rating: 5 out of 5
Product and delivery in line with our expectations.
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A
Rating: 5 out of 5
Material of very good quality, reliable. Customer contact is excellent and provides good advice.
I appreciate the free shipping
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I appreciate the free shipping
A
Rating: 5 out of 5
Following a first order that did not meet my expectations, I contacted the sales team by phone, very good welcome, good advice for another alarm, return of my first system, shipping costs at my expense. The new alarm works very well, I am very satisfied.
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A
Rating: 5 out of 5
in accordance with commitments
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A
Rating: 5 out of 5
Good product and fast delivery
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A
Rating: 5 out of 5
quality product
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A
Rating: 4 out of 5
Nothing to say, I recommend, good site, good welcome, fast delivery thank you Security market
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A
Rating: 5 out of 5
good product but especially well advised by phone. Very professional and friendly person
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A
Rating: 3 out of 5
Remote control ordered to replace an old very fragile model it works but the item arrived with a scratched case obviously a recycled product.
Not very serious!
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Not very serious!
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, this is absolutely not normal, and we do not work like that.
Did you properly remove the protective plastic? It does indeed have a 'scratched' appearance but it just needs to be removed, it protects the product from scratches.
If that's not it, just contact us and we will exchange it without any problem. During transport, it may happen that an item gets damaged, unfortunately, I hope you can understand that.
The marked items, called 'refurbished', are sold in a separate section on our site, at a reduced price. If you did not order through this channel, then you should have received a completely new remote control verified by us.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
No, this is absolutely not normal, and we do not work like that.
Did you properly remove the protective plastic? It does indeed have a 'scratched' appearance but it just needs to be removed, it protects the product from scratches.
If that's not it, just contact us and we will exchange it without any problem. During transport, it may happen that an item gets damaged, unfortunately, I hope you can understand that.
The marked items, called 'refurbished', are sold in a separate section on our site, at a reduced price. If you did not order through this channel, then you should have received a completely new remote control verified by us.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Product in line with expectations, delivered quickly
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A
Rating: 5 out of 5
Quick technical and commercial assistance. Quality material.
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A
Rating: 5 out of 5
a site that brings only happiness, professionalism and quality, delivery time and package impeccable, I recommend this site without any problem
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A
Rating: 4 out of 5
for now SA works
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A
Rating: 5 out of 5
Very satisfied. No installation problems.
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A
Rating: 5 out of 5
everything was perfect on my end delivery respected, and the alarm easy to install,
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A
Rating: 5 out of 5
Fast shipping, well-protected product.
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A
Rating: 4 out of 5
Everything was satisfactory
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V
Rating: 5 out of 5
Completely straightforward to view the items on line, to place an order and subsequently to receive the item exactly on the time and date forecasted. Excellent in every respect.
A
Rating: 4 out of 5
Satisfied 'the siren is not very loud. I will complete later
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A
Rating: 5 out of 5
fast delivery product conforms to my desire
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