Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
All reviews
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2018
Intercom installed with remote antenna, no problems. The only downside is the walkie-talkie communication mode instead of simultaneous.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your message.
Indeed, this mode of communication ensures the protection of your privacy by allowing listening without the visitor hearing what is happening inside your home.
Moreover, it is thanks to this mode of operation that this intercom works over such distances (and especially in total autonomy only on batteries).
A lesser evil for better security and performance.
Glad to know that your installation is working well nonetheless, that is the main thing.
And sorry for the misunderstanding regarding this operation.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/05/2018
First class product will buy more the same as this.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2018
the product is not sensitive enough and therefore does not alert for every vehicle passing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience encountered.
Please know that your installation can be (greatly) improved to resolve this.
1) make sure your detector is positioned at 1.60m and parallel to the ground
2) position your detector at an angle of about 45° (like a speed radar) and, if possible, slightly set back from the path (2-3 meters)
3) the sensitivity of the detector can be modified (low and high position, in the trap of the detector at the back)
4) if necessary, do not hesitate to open the horizontal angle of the cover to cover a larger passage on your driveway
Customers who follow these instructions generally achieve an installation that detects all vehicles passing.
If this does not work in your environment, please do not hesitate to contact us again, we have a wide range of products and will be able to advise you (return and exchange possible for your equipment, if necessary). Our goal is to provide you with a reliable and effective solution.
Keep us informed.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2018
Very good and especially serious to contact before purchase and impactful information in our choice because we made the wrong choice and the advice was cheaper thank you to the whole team for the seriousness you bring to the sale of your products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2018
Excellent service, fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
Products conform to my order, technician's call before shipping to set up the various elements, serious site, competitive prices, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Very good. Even if sometimes it triggers by itself with the wind.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2018
My order meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2018
I think that regarding the item itself it is too early to say if it is of quality but concerning the delivery and packaging it is very good ... I still give you 3 stars thinking that it is more than average however you grant 4 or 5 stars for the rest we will see with time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2018
Very happy with this purchase that I will complete later. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2018
Order placed easily, attentive and responsive to requests for advice and additional orders, delivery time respected. Very good site that I have already recommended. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2018
I called the technical service several times, because I am no longer very young, I was always very pleasantly received. These people know their products, they are competent, and patient. Bravo. This kind of merchants is becoming increasingly rare. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2018
Works wonderfully, fast delivery...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2018
Very satisfied with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Very serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2018
Good material
Order arrived quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
Material less efficient than expected...
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Please excuse us for this inconvenience.
In any wireless installation, the environment of use plays a significant role (number and size of walls, trees and other obstacles, unevenness, other wireless networks, ...). Please do not hesitate to contact our services before any purchase so that we can confirm the possibilities of the material according to your conditions (this varies for each customer).
In any case, please know that our company offers a 30-day period to try the products and return them for exchange or refund if your order does not meet your satisfaction. This is the best guarantee we can offer to cover these operational discrepancies depending on each installation.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2018
Products conform to their description and fully meet my expectations. Ease of installation and interesting quality-price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
Very good quality-price ratio
I installed this alarm in a construction vehicle to protect the equipment inside
It works perfectly well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
The descriptions of the items are good. Detailed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
you are serious staff, I could count on you and your services, the competence was there, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2018
Very good value for money
Very good professionals
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2018
The company listens to the customer for the installation and commissioning of the alarm. The technicians know the material well and are generous with their time to explain. They call back to assist the installer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
Great! We needed advice for the installation. Given by phone, informed, very patient,,,
We highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2018
Very happy. Nice and very competent seller.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
very good advice from the seller and no problem exchanging the other device that did not suit me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2018
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2018
Products and delivery impeccable. Wireless alarm and its accessories already configured, only installation remains... Barely installed, it went off the next day! Perhaps the best investment I have made...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2018
Products conform to description, fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
Simply top-notch in terms of advice and responsiveness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2018
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2018
Fast and efficient order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2018
very good site, the requested information is answered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2018
Very good welcome at their company by a technical advisor who presents the requested product and explains how it works, good telephone communication for additional explanation. Company to recommend. Claude
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