English 
A
Rating: 5 out of 5
I recommend
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
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V
Rating: 5 out of 5
This Bollard is the best one on the market and it was delivered the next day and the packing was very good as well. Edward Dignan
V
Rating: 5 out of 5
Excellent product
V
Rating: 5 out of 5
Very good
A
Rating: 5 out of 5
order, delivery time, delivery very good. Regarding the product, the communication distance between the button and the bell which was 80 meters with obstacles is not verified. I have 25 meters and few obstacles. and the operation is random.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is not normal regarding the distances mentioned. It all depends on the obstacles encountered, even if there are few... the type of house walls, pillars, metallic elements, other wireless signals, everything can play a role. It may also come from a battery delivered that is unfortunately too weak and therefore provides a shorter range. Did the second button react the same way? In any case, do not hesitate to contact our services, we will assist you during these different tests. Every problem has a solution, and I am sure we will find one. Best regards, Christopher securitemarche.fr
A
Rating: 5 out of 5
very good
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V
Rating: 5 out of 5
The items ordered were a good price and quality. They were very swiftly delivered
A
Rating: 4 out of 5
the product unfortunately could not fit (required opening of ports requested by Orange, which the Asian supplier could not provide!) but good dialogue and return without problem from customer service;
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, unfortunately we do not have control over the different Internet boxes (and especially this Orange Livebox model which poses problems for us). Don't forget that we can offer you GSM solutions when you have network at home. Thank you for still leaving a positive review. As you have seen, we follow customers to the end, even if it is a refund. Remaining at your service for any other needs. Best regards, Christopher securitemarche.fr
A
Rating: 5 out of 5
Effective, excellent and responsive customer service
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A
Rating: 5 out of 5
Speed, skills, telephone availability, good advice, Everything I ask for, perfect
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A
Rating: 4 out of 5
Order shipped within very reasonable timeframes, and after-sales service attentive and helpful; the only problem, the alarm remote control I ordered is way too sensitive, just holding it in hand and brushing the button disconnects the alarm; I ordered a second one, but the phenomenon is the same, it's very annoying.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. Although these remote controls can sometimes be too sensitive and fragile, they are still supposed to be usable. Do not hesitate to return one of them so that we can check the defect and carry out a guaranteed handling (after checking the condition of the remote control). Best regards, Christopher securitemarche.fr
A
Rating: 5 out of 5
Very good, received quickly and very good after-sales follow-up
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A
Rating: 4 out of 5
quick and compliant order
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 5 out of 5
no problem
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A
Rating: 5 out of 5
Very good product that I would not hesitate to reuse
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A
Rating: 4 out of 5
Good service and very nice quality
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V
Rating: 5 out of 5
faultless. Quick service and a good product with clear instructions.
V
Rating: 5 out of 5
Excellent customer service as I had ordered the wrong remote and was sent an email and phone call to make sure I hadn't made a mistake after looking at my previous orders
A
Rating: 5 out of 5
In every way .. Very good...
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A
Rating: 5 out of 5
Very, very serious.
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V
Rating: 5 out of 5
would definitely recommend ultrasecure for any security problems and questions that need answering, my order came in two days and it had been programmed so all I had to do was fit it
A
Rating: 5 out of 5
Excellent site! A competent team, quality items (removable posts lot), I was even warned of a delivery change regarding the weight of the package. Unseen on the net! Bravo!
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V
Rating: 5 out of 5
excellent service and excellent product. Very Happy Shopper.
A
Rating: 4 out of 5
Quite easy to use and especially the customer service is very competent and knows the products very well
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A
Rating: 5 out of 5
super fast, well packaged, and super functional material, delighted with this company
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I received good information following my requests. The material works perfectly
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A
Rating: 3 out of 5
Hello, I was unfortunate to receive partially defective material from the factory. Despite the goodwill and professionalism shown by Mr. Christopher and Arthur, it took two months for me to be able to use my material. (I acknowledge the great difficulty in diagnosing this type of problem) Today, I have material with one inactive area, even if it is sufficient for the goal I set, I think that security market should have offered me a commercial gesture. Wishing you good reception A.JEANCLAUDE
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir, Indeed, your malfunction was very particular. I am still satisfied to have managed to find the problem, as it was not easy. Fortunately, we know our material well! I asked Vincent to contact you again to offer you the exchange of the receiver, so that you are not blocked in the future by this inactive area. If I understood correctly, you would like to possibly keep the exchange detector, on which of course we can make you a gesture. I leave you to discuss the details with him (do not hesitate to call him directly if you have a moment). Personally remaining at your disposal if necessary. Best regards, Christopher
A
Rating: 5 out of 5
perfect advice
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V
Rating: 5 out of 5
I am very happy with the prompt service I received
A
Rating: 5 out of 5
Excellent product Customer service impeccable
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A
Rating: 4 out of 5
customer reception, quality price;
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A
Rating: 5 out of 5
The follow-up is up to par and very responsive.
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A
Rating: 5 out of 5
Quality service
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A
Rating: 5 out of 5
Very good site. Good product. Very satisfied Fast shipping.
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A
Rating: 5 out of 5
Product conforms! The transmission of the transmitter-receiver signal is excellent. Packaging and timing ok
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A
Rating: 5 out of 5
competent and accommodating
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A
Rating: 4 out of 5
I am satisfied
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