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A
Rating: 4 out of 5
Good
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
All reviews
A
Rating: 5 out of 5
In line with my expectations
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A
Rating: 5 out of 5
very good, I recommend
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A
Rating: 4 out of 5
Ok, nothing to say!
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A
Rating: 5 out of 5
Very good, good company.
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A
Rating: 5 out of 5
Easy to use site. The products are well represented.
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A
Rating: 5 out of 5
very good customer service
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A
Rating: 5 out of 5
Fast shipping and in accordance with the order. Perfect
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A
Rating: 5 out of 5
The ordered product is excellent. The phone contacts are very good. They listen to our potential questions and always have a solution.
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A
Rating: 5 out of 5
I received my purchases, very well protected and packaged. It's very reassuring.
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A
Rating: 5 out of 5
Very available contact
Very informed advice
Equipment conforms
Ease of payment
I discovered this site and I highly recommend it
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Very informed advice
Equipment conforms
Ease of payment
I discovered this site and I highly recommend it
A
Rating: 5 out of 5
Fast delivery and in accordance with the order.
The products match the descriptions well. The instructions are clear.
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The products match the descriptions well. The instructions are clear.
A
Rating: 5 out of 5
I spoke on the phone with a contact named Jules, following a failure of the alarm I purchased. He was very effective and my problem was resolved in my best interests.
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A
Rating: 5 out of 5
Everything went very well. The items are compliant and work perfectly.
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A
Rating: 5 out of 5
very satisfied for now
very good phone availability of the advisor
to see in the long term regarding my purchases
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very good phone availability of the advisor
to see in the long term regarding my purchases
A
Rating: 5 out of 5
Good service
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A
Rating: 5 out of 5
When I needed information by phone, I really had competent and pleasant staff to talk to, which is not the case in many companies, so a company to recommend!!!
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
fast
corresponds to the order
clear site
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corresponds to the order
clear site
A
Rating: 5 out of 5
Serious and competent sales service that took care to call me to ensure the compliance of my order with the available options. Fast and compliant delivery.
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A
Rating: 5 out of 5
Nothing to report, service expected, absolutely perfect
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
it met my expectations
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A
Rating: 5 out of 5
Team attentive. I recommend
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A
Rating: 5 out of 5
Product corresponds to what I was looking for.
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A
Rating: 4 out of 5
excellent service and good determination
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A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Very average as a system because following several changes of place the security system is not 100 percent reliable. Indeed, as soon as it rains, drizzles, fog, it does not work?? and we are not warned of intrusions on our property. Therefore, we do not recommend this product.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling, you are on a high-end product and customer feedback is positive, this material is very efficient. I lean towards two possibilities:
1) the installation of the material can be optimized - depending on your environment, advice can be provided to improve detection, do not hesitate to send us photos and a layout diagram, we can guide you
2) possibly a manufacturing defect, this is still electronics - after seeing the various improvements in point 1, we can carry out an exchange if necessary, the material being of course under warranty.
In any case, it is out of the question for you to remain dissatisfied with your installation, we are here to guide you. Do not hesitate to contact our services as many times as necessary, we will help you improve your installation until your complete satisfaction.
Personally remaining at your disposal if necessary.
Best regards,
Christopher
Sorry for this feeling, you are on a high-end product and customer feedback is positive, this material is very efficient. I lean towards two possibilities:
1) the installation of the material can be optimized - depending on your environment, advice can be provided to improve detection, do not hesitate to send us photos and a layout diagram, we can guide you
2) possibly a manufacturing defect, this is still electronics - after seeing the various improvements in point 1, we can carry out an exchange if necessary, the material being of course under warranty.
In any case, it is out of the question for you to remain dissatisfied with your installation, we are here to guide you. Do not hesitate to contact our services as many times as necessary, we will help you improve your installation until your complete satisfaction.
Personally remaining at your disposal if necessary.
Best regards,
Christopher
A
Rating: 5 out of 5
No problem, everything went well
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A
Rating: 5 out of 5
Everything perfect, no disappointment
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A
Rating: 5 out of 5
Great choice of quality items at more than reasonable prices. Easy ordering and fast delivery.
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A
Rating: 5 out of 5
Good
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A
Rating: 4 out of 5
High-performance products
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A
Rating: 5 out of 5
After several orders on this site, no unpleasant surprises, always at the top. I gladly recommend to future customers. Jean Marc THOMAS
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A
Rating: 5 out of 5
Product as described, delivered quickly. All positive
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A
Rating: 5 out of 5
Very professional product, and very easy to use, reliable
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A
Rating: 5 out of 5
Easy to use and effective
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A
Rating: 5 out of 5
VERY GOOD ADVICE
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A
Rating: 5 out of 5
This site advises appropriately those looking for protection. For my part, I particularly appreciated the follow-up after my order and the attentive listening to my concerns. The relationship is excellent and the advice is well-informed. Thank you.
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A
Rating: 5 out of 5
Very practical set to install, without electrical junction (batteries) and making people think who would want to enter the house. (visibility of devices and loud siren).
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