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V
Rating: 5 out of 5
Dispatched very quickly.I went back with a query which was answered quickly
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
All reviews
V
Rating: 5 out of 5
Happy with the product and when I called them with a querie, would recommend this company.
V
Rating: 5 out of 5
Ordered 2 telescopic posts, arrived 2 days later. Well packaged and look well made, not installed yet but I think they will look the business.
V
Rating: 5 out of 5
Good kit, as described and it arrived on time. All good
V
Rating: 5 out of 5
Excellent product and speedy delivery
V
Rating: 4 out of 5
lots of info, however i did email with a query on item delivered but had no reply. Product arrived quickly.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Beverley
Thank you for taking time with the review, since reading you comment about the question we have found your email in the Spam box for some unknown reason, this has now been answered, we look forward to hearing back from you on this questions
Regards
Mark
Thank you for taking time with the review, since reading you comment about the question we have found your email in the Spam box for some unknown reason, this has now been answered, we look forward to hearing back from you on this questions
Regards
Mark
V
Rating: 5 out of 5
Great to deal with and very knowledgeable technical support
V
Rating: 5 out of 5
Exc.ellent customer service and speedy delivery. Clear instructions given to set up the additional sensor. Very pleased, thank you
V
Rating: 5 out of 5
Awesome little alarm and great comms
V
Rating: 3 out of 5
Very good. However the currier let them down, 4 time slots given and never turned up, rang and complained and the goods were delivered next morning.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, sorry for the problems with the delivery. We have made enquires with UK Mail who were the courier, and it appears they had a Vehicle Breakdown on this particular day which obviously created all types of problems. We do use two couriers plus the Royal Mail for our deliveries allowing us to compare the services our customers get, and although all three are very good for most deliveries, they do all have occasional problems which is unfortunately out of our hands, and no one service is any better than the other to be honest.
I hope this will not stop you using Ultra Secure in the future.
Regards
Mick
Thank you for the review, sorry for the problems with the delivery. We have made enquires with UK Mail who were the courier, and it appears they had a Vehicle Breakdown on this particular day which obviously created all types of problems. We do use two couriers plus the Royal Mail for our deliveries allowing us to compare the services our customers get, and although all three are very good for most deliveries, they do all have occasional problems which is unfortunately out of our hands, and no one service is any better than the other to be honest.
I hope this will not stop you using Ultra Secure in the future.
Regards
Mick
V
Rating: 5 out of 5
Very good delivery service
V
Rating: 5 out of 5
Frist Class..!
V
Rating: 5 out of 5
All good, quick and easy order, quick response to follow up questions
V
Rating: 5 out of 5
VERY GOOD WEBSITE, GOODS COME WELL PACKED. THEY GET 100% FROM ME. VERY PLEASED.
V
Rating: 5 out of 5
Although the product I ordered didn't suit my requirements, UltraSecure tech support were excellent in advising me to return the product for a credit
V
Rating: 5 out of 5
Very good service.
V
Rating: 4 out of 5
Items all arrived quickly. The wireless alarm system appears to operate okay but the wireless keypad and the key fob do not always operate first time and require numerous attempts to either arm or disarm the system. I knew beforehand that this may occur.
V
Rating: 4 out of 5
found what I was looking for quickly
V
Rating: 5 out of 5
Delivered on time as described..
V
Rating: 5 out of 5
Fast delivery and system arrived preprogrammed so all i had to do was insert Batterys and attach sensors to my garage .saving me a whole lot of time
V
Rating: 5 out of 5
Good service good product very pleased with zed lock would recommend it to anyone requiring his type of security.
V
Rating: 5 out of 5
excellent
V
Rating: 5 out of 5
top !
V
Rating: 5 out of 5
Excellent service. Goods were with me next day. It's in place and working well. Thank you.
V
Rating: 5 out of 5
Very good service and delivery.
V
Rating: 5 out of 5
Order arrived the next day. Items exactly as described. Thank you.
V
Rating: 3 out of 5
Alarm is fantastic and works great. Bracket was extremely flimsy and not fit for purpose.
V
Rating: 3 out of 5
Not used the item itself as of yet, so cannot say how that compares, but the delivery was fairly good and as expected, but the delivery man was not very talkative but not a problem with the seller at all.
V
Rating: 4 out of 5
Reasonably easy to follow.
V
Rating: 4 out of 5
Well received.Cannot understand why normal snail pace postage costs so much!!
V
Rating: 5 out of 5
what I ordered delivered quickly at a good price
V
Rating: 4 out of 5
all good
V
Rating: 5 out of 5
Excellent speedy service
V
Rating: 4 out of 5
Excellent service
V
Rating: 4 out of 5
fast delivery
V
Rating: 5 out of 5
Great item at excellent price..very quick delivery and great hlp..
V
Rating: 5 out of 5
Great service, quick delivery and a great product. Thanks
V
Rating: 4 out of 5
Brochure sent, differed from the web site in in price and availability, I had a technical question on product which they gave a 50/50 answer too eg if this doesn't work try this!!.
Do the research first before purchase as buying individually to your needs may exceed a bundle offer, but happy with purchase, would buy from them again.
Do the research first before purchase as buying individually to your needs may exceed a bundle offer, but happy with purchase, would buy from them again.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Stephen
Thank you for the purchase, with regards to the Brochure, unfortunately these were printed before all the uncertainty in the economy following Brexit, and our cost of goods with their delivery costs are changing all of the time at the moment, we are however due to print a new batch of brochures soon.
Thank you for the purchase, with regards to the Brochure, unfortunately these were printed before all the uncertainty in the economy following Brexit, and our cost of goods with their delivery costs are changing all of the time at the moment, we are however due to print a new batch of brochures soon.
V
Rating: 5 out of 5
Good prompt service
V
Rating: 5 out of 5
Haven't used it yet but easy to find and buy