Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
All OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Fast shipping of the order and it met my expectations, but the service is difficult to contact by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Quality material, clear and effective assembly instructions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Reliable quality product very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Professional site and customer service. Product seems to be of quality (to be seen over time)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Product conforms to its description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very satisfied with the detection and good functioning
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
The operators are very attentive, with exemplary kindness and patience. The explanations are clear. True professionals. Package received within the expected timeframe, in perfect condition, well packaged. I can only highly recommend them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Very good. Products conform to my expectations. Fast delivery. Good telephone support.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
very good company good delivery tracking very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
very serious site good material and always technicians listening I am very happy with my purchases
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
No problem: the solar detector works wonderfully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
good material, perfect functioning (for now)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Impeccable, nothing to complain about, works very well. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Everything works wonderfully The outdoor detector works without false alarms at 15 meters (I haven't tried further as there's no need) The door detectors and sirens are top-notch. The signal passes very well through stone walls and the reinforced concrete slab Very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
excellent product regarding the individual alarm
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Nothing to report Merchandise received quickly and as ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
I bought the KP MON with 4 temp/hum probes. This material is 100% Chinese but seems reliable. I made technical remarks, but customer service doesn't seem to know the material too well. What a pity not to provide dedicated software! It makes things easier rather than programming by SMS. Also, by SMS you can't access everything. (example: exporting recorded data in CSV) gilles
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. It is true that the use of the software and PC configuration is reserved for advanced use, which our service cannot offer. Our customers generally seek an easy, turnkey solution, and therefore we limit to SMS configuration which allows a closed operating framework and avoids the creation of errors that are difficult to diagnose remotely. If you have the capabilities to push the programming, that's a plus, and I hope you have found satisfaction. Remaining at your disposal. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2020
CVolis arrived on time and very well packaged ... Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good product. Friendly welcome! No regrets.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Quality price ratio, Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
To summarize: perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Good but assembly instructions incomplete. Should silicone be applied to the back of the protective cover before applying it to the wall?
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comments, which always help us improve our service. I confirm that for all outdoor installations, it is strongly recommended to apply silicone or protective gel to add an extra layer of security against the elements in the coming years. I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
very good and fast ...!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
does not work bad purchase
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. If the material does not work, then it has a 2-year warranty and the exchange will be covered. However, we test the material before shipping, and you had our service on December 22 and did not indicate any signs of malfunction, so I remain a bit confused. If necessary, I invite you to call our technicians so they can help you resolve the issue encountered. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
A generous range of products of excellent quality. Timeliness and delivery impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Material delivered on time and works very well. THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Very good explanations provided on the material and delivery in accordance with commitments.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Responsiveness, listening to the customer, I am completely satisfied with this company. Moreover, the material and the system are simple to implement and use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Hello for now I am satisfied I hope this product is reliable best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
Fast shipping The alarm is top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2020
Very good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Delivered quickly and product as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Serious site compliant products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Very satisfied with my first experience of my order, arrived on time, in good condition.
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