Customer reviews of Ursul

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 604 published reviews
5 521 86% 4 48 8% 3 22 4% 2 8 1% 1 5 1%

Summary of reviews

The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.

Reviews 1 and 2 stars

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Nelly D.
Rating: 2 out of 5
following a purchase from 16/02/2026
Few tests
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Aida F.
Rating: 2 out of 5
following a purchase from 28/12/2025
I need to return the product and I can't contact you.
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Response from Ursul
Hello Aida,

Thank you for taking the time to share your opinion. We are sorry that you are having difficulties contacting our service. Please do not hesitate to write to us at [email protected] or call us at +33 1 42 39 90 09 during office hours. Our team will be happy to help you with the return process.

Sincerely,
The Ursul team
V
Virginie P.
Rating: 1 out of 5
following a purchase from 15/12/2025
The product did not match what I expected. I returned it a week ago and I'm waiting for the refund
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Response from Ursul
Hello Virginie,

Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your refund request has been processed upon receipt of it. Please do not hesitate to reach out to us with any questions.

Best regards,
The Ursul team
B
Bertrand F.
Rating: 1 out of 5
following a purchase from 14/11/2025
I do not have the engraving on the bracelet as requested in the order
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Response from Ursul
Hello Bertrand,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the oversight regarding the engraving and this has since been resolved by customer service.

Best regards,
The Ursul team
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noureddine K.
Rating: 2 out of 5
following a purchase from 27/09/2025
The bracelet is aesthetic but does not fit well on the wrist and since it is rather rigid, it does not conform to the curve of the wrist. Product should be tried in-store to realize this.
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Response from Ursul
Hello Noureddine,

Thank you for your feedback on the bracelet. We are delighted that you like its aesthetic, but we are sorry to learn that it did not fit the curve of your wrist well, which is precisely designed for the wrist's curve with its oval shape. Perhaps you can find a rounder shape suitable for your wrist, which is certainly unique, at one of our competitors? We also hope to welcome you to our store soon, so that you can discover our products in a more suitable way.

Best regards,
The Ursul team
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Alice B.
Rating: 1 out of 5
following a purchase from 30/06/2025
Bad experience
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Response from Ursul
Hello Alice,

We are sorry to hear that your experience with Ursul did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns. We want to provide you with a positive experience.

Best regards,
The Ursul team
L
Laura M.
Rating: 2 out of 5
following a purchase from 07/04/2025
No order tracking No option to choose your delivery location I had to call twice to find out where my order was in processing... The packaging is good though and the product matches its description
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Response from Ursul
Hello Laura,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We had a bug for a few days regarding the delivery location due to an application update. Your comment on order tracking and delivery options is valuable and will help us improve our services. We are glad that the packaging and the product satisfied you. Please feel free to contact us for any questions or assistance.

Best regards,
The Ursul team
H
Helene S.
Rating: 1 out of 5
following a purchase from 23/12/2024
Product error indicated black received camel
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Response from Ursul
Hello Helene schmidt

We apologize for this error due to an inverted photo in the product description.
We will send you back a black python leather as soon as possible.

Sincerely
O
Olivier C.
Rating: 2 out of 5
following a purchase from 01/03/2023
I ordered a bracelet to be engraved for a birthday, only the engraving can not be done because the engraving machine is broken. I will receive the bracelet without engraving very disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
Delivered without gift wrapping, gift certificate, low quality box. I am very disappointed.
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Response from Ursul
Hello Verified Buyer, thank you for your review. We are sorry that your shopping experience at Ursul did not live up to your expectations. We take your comments into account and will do our best to improve our services. Thank you for your support and trust. We look forward to providing you with a better experience next time you shop with us.
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Dylan M.
Rating: 2 out of 5
following a purchase from 21/12/2020
Good experience but I'm missing the engraving I asked for, otherwise not bad.
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Response from Ursul
Hola Dylan, siento mucho que no hayas recibido el grabado que solicitaste. Sentimos mucho el problema y haremos todo lo posible para solucionarlo. Gracias por depositar tu confianza en Ursul".
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Froelich F.
Rating: 2 out of 5
following a purchase from 07/10/2019
Beautiful bracelet but the fastening system doesn't hold, it's already fallen off 2 times... disappointed for the price.
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Response from Ursul
Hello Froelich, I'm sorry your bracelet doesn't fit properly. We always strive for the highest quality in our products and I sincerely apologize if your experience was less than perfect. We will contact you to find out what went wrong and put things right."
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Jean C.
Rating: 2 out of 5
following a purchase from 13/01/2019
Quite disappointed with the model as it's not very practical to put on and take off. Expensive for the result.
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Response from Ursul
I'm sorry if the model doesn't satisfy you, Jean. We make sure that our products are of good quality and we will do our best to improve our products and services for the future.
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