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Rating: 5 out of 5
Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
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Fast efficient correct
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Reliable site, fast ordering, very responsive customer service!
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Following my purchase all is well, parcel received in excellent condition.
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Fast delivery and top products
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A problem with the receipt of the order was dealt with immediately and very professionally. Very warm and competent welcome on the phone from the person in charge, who even went beyond closing time to help me.
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I am delighted with my city worms and your availability following a delivery problem. I had a parcel refused at the pick-up relay I had chosen, without being informed or even knowing that this could happen.
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Very happy with my delivery
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Ultra-practical
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fast delivery, parcel conforms to specifications and is well packaged
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lombricomposte tres bien je l'ai installé depuis le 25 aout mais je n'ai toujours pas de thé je sais pas comment il faut faire
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Hello I ordered worms in early November, I sent you an email to have news on my order to date no response
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Good communication, well-packaged parcel and product quality.
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The packaging was perfect; I had a question during assembly, and the person I spoke to on the phone was very friendly and efficient. Could do better: - warn me of the weight of the package. I didn't realize it, and went to my parcel collection point, a 10-minute walk away, as usual, only to realize that I couldn't carry the parcel that far, go home and come back by car. - I placed my order during the day on Sunday. Early Tuesday morning, I sent an e-mail asking to cancel an accessory. Late Tuesday afternoon, they told me that my order had been prepared and shipped (with the item I no longer wanted, with no particular excuse). Perhaps wrongly, but it gave me the impression that they had rushed to prepare the order so as not to have to take the cancellation into account.
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Customer service very available and attentive. Gave us clear answers to our questions.
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packaging consistent with the size of the order (no loss of space) but rather long lead time
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Fast purchase and delivery
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Account suspended
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