Customer reviews of Vers la Terre

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Acheteur vérifié

Rating: 5 out of 5

Published on 07/01/2021 à 18h46 following a purchase from 17/12/2020

Interesting product

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Acheteur vérifié

Rating: 5 out of 5

Published on 07/01/2021 à 15h51 following a purchase from 07/12/2020

Nothing to say! Top!

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Acheteur vérifié

Rating: 5 out of 5

Published on 06/01/2021 à 19h26 following a purchase from 16/12/2020

Despite a broken vermicomposter, the customer service was able to find a solution very quickly, replacing the defective part in record time. Having communicated with them by e-mail, their responsiveness was excellent and customer relations were great. Really top

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Acheteur vérifié

Rating: 5 out of 5

Published on 06/01/2021 à 18h15 following a purchase from 16/12/2020

They managed to understand my Franglais and deliver a gift for my mother perfectly, right in the middle of Covid-19. Super!

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/01/2021 à 12h38 following a purchase from 14/12/2020

Compacto arrived on time and in good condition. Product conforms to our expectations. No sooner unpacked than successfully tested.

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Acheteur vérifié

Rating: 5 out of 5

Published on 05/01/2021 à 10h04 following a purchase from 15/12/2020

Fast, careful shipping!

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Acheteur vérifié

Rating: 5 out of 5

Published on 05/01/2021 à 04h23 following a purchase from 14/12/2020

Satisfactory delivery, nothing to complain about.

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/01/2021 à 14h13 following a purchase from 12/12/2020

All right!

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/01/2021 à 05h32 following a purchase from 13/12/2020

I don't have a score to give for customer service because I didn't have to deal with the service: beautiful oyas that matched my expectations and descriptions, well packaged and arrived quickly. The delivery service is good: appointment made for a specific time slot, call made when the drivers are approaching.

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 14h23 following a purchase from 13/12/2020

Nothing to say! Everything is perfect as always

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/01/2021 à 13h22 following a purchase from 13/12/2020

Very fast delivery, very complete start-up guide (vermicomposter). Highly recommend!

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/01/2021 à 19h35 following a purchase from 12/12/2020

Top equipment. Communication with "Vers la terre" also top. On the other hand, a deplorable delivery time (which is not Vers la terre's fault). Ordered on a Monday, the vermicompost arrived the following Tuesday, i.e. 9 days later !!!!! the tray was broken at 2 hooks.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/01/2021 à 17h13 following a purchase from 12/12/2020

Top in every respect

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/01/2021 à 09h21 following a purchase from 12/12/2020

Installation is quick and easy. The material is of good quality and design. I've had it for a few weeks now, and hope to be able to reduce all my organic waste over time. I was apprehensive about these little creatures. Now I can even touch them with my bare hands.

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Acheteur vérifié

Rating: 5 out of 5

Published on 01/01/2021 à 09h36 following a purchase from 11/12/2020

Very fast shipping! Beautifully designed product that blends in perfectly with the kitchen. The starter kit is complete and the explanations very clear. Product arrived damaged by the fault of the deliveryman but the after-sales service was attentive and sympathetic they solved the problem very quickly the forwarding of the new elements was done in less than 24h.

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Acheteur vérifié

Rating: 5 out of 5

Published on 01/01/2021 à 08h47 following a purchase from 08/12/2020

Complete satisfaction with product, price, payment and delivery terms

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/01/2021 à 08h37 following a purchase from 11/12/2020

Very good for the worms, but not so good delivery by DHL 2-3 days after the scheduled date.

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/12/2020 à 21h57 following a purchase from 03/12/2020

The equipment was not very good. Customer service very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/12/2020 à 15h30 following a purchase from 10/12/2020

CLEAR

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Francis W.

Rating: 5 out of 5

Published on 31/12/2020 à 11h27 following a purchase from 09/12/2020

Perfect!

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/12/2020 à 09h53 following a purchase from 10/12/2020

short

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Acheteur vérifié

Rating: 5 out of 5

Published on 31/12/2020 à 08h49 following a purchase from 10/12/2020

The product is as described. Very good value for money. Highly recommend.

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Acheteur vérifié

Rating: 5 out of 5

Published on 30/12/2020 à 17h34 following a purchase from 07/12/2020

Very efficient service. Answered my questions appropriately.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/12/2020 à 16h18 following a purchase from 09/12/2020

I'm not happy with the packaging of my parcel: the packing tape was stuck directly onto the humification mat. As a result, when I tried to remove the tape, even if I was careful, I tore off part of the mattress. Really not great! I'm really disappointed. Sincerely, Thomas Brouard.

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Response from Vers la Terre Published on 08/01/2021

I'm very surprised by your opinion, in fact we use as little tape as possible, especially not inside packages in your case, perhaps your package has been repackaged by our carrier. Please contact us.

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Acheteur vérifié

Rating: 5 out of 5

Published on 30/12/2020 à 11h01 following a purchase from 09/12/2020

Very good advice.

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Acheteur vérifié

Rating: 3 out of 5

Published on 30/12/2020 à 07h44 following a purchase from 08/12/2020

the oya delivered has paint defects on all sides. it's outrageous to sell a product with so many smudges on the motifs. it looks like the varnish was applied before the motifs were dry. It looks like the varnish was applied before the paint on the motifs was dry. handmade and artisanal doesn't mean sloppy, especially at that price! a little ashamed to have offered such a poorly made item.

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Response from Vers la Terre Published on 08/01/2021

I'm sorry you're disappointed with this oyas, it's the first time we've had such negative feedback. You should have contacted us so that we could offer you an exchange or an appropriate solution.

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/12/2020 à 16h43 following a purchase from 07/12/2020

top

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/12/2020 à 13h22 following a purchase from 07/12/2020

The delivery was delayed due to the large number of parcels waiting on the platforms and we had to phone several times to find out what was going on, as the carrier was ... overwhelmed.

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/12/2020 à 13h05 following a purchase from 06/12/2020

Very easy to assemble, quick and easy to set up with the all-inclusive package. Scheduled delivery and attentive customer service. Everything is well thought out. I recommend Verslaterre without hesitation!

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MONA T.

Rating: 5 out of 5

Published on 28/12/2020 à 07h10 following a purchase from 02/12/2020

Very satisfied, I've been a customer since 2015.

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/12/2020 à 06h39 following a purchase from 06/12/2020

A fragile label is missing from the package, for the sake of the worms and the equipment.

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Acheteur vérifié

Rating: 5 out of 5

Published on 28/12/2020 à 04h50 following a purchase from 06/12/2020

Very good

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Acheteur vérifié

Rating: 5 out of 5

Published on 27/12/2020 à 17h47 following a purchase from 05/12/2020

Very good.

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Acheteur vérifié

Rating: 5 out of 5

Published on 26/12/2020 à 19h17 following a purchase from 03/12/2020

A small snag broke the product's bell during transport. I sent a photo and in return I received a new bell. It's really great. Thank you Customer Service

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Acheteur vérifié

Rating: 5 out of 5

Published on 26/12/2020 à 18h25 following a purchase from 05/12/2020

Very good product. Excellent after-sales service.

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Acheteur vérifié

Rating: 5 out of 5

Published on 25/12/2020 à 13h59 following a purchase from 04/12/2020

Nothing to complain about, the little earthworms seem to find their environment just right for them.

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Tony D.

Rating: 5 out of 5

Published on 23/12/2020 à 08h45 following a purchase from 01/12/2020

Fast and efficient, good material

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Acheteur vérifié

Rating: 5 out of 5

Published on 22/12/2020 à 19h11 following a purchase from 01/12/2020

Order delivered quickly and the products are perfect

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Acheteur vérifié

Rating: 5 out of 5

Published on 22/12/2020 à 18h01 following a purchase from 01/12/2020

Top delivery + product, great telephone contact.

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Acheteur vérifié

Rating: 5 out of 5

Published on 22/12/2020 à 17h59 following a purchase from 30/11/2020

I made a mistake when ordering and received an immediate response by email to change it. And on delivery, everything was perfect.

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