Customer reviews of Vignerons d’Exception

Dear Sir, please accept our apologies, and we regret that you have waited for the publication of "verified reviews" to inform us of your disappointment. Please do not hesitate to contact us directly if you encounter any inconvenience. However, as you requested, we had shipped at the beginning of the week to avoid the wine spending the weekend in an unsuitable place (as our freight forwarder specializes in wine, the storage places for our cartons, between two trucks, are usually suitable). Nevertheless, you have noted our 2*/5 service: we delivered the original box from the estate! We're sorry that the carrier mistreated your boxes, and "almost stole them from you" (if that's what "fell off the truck" means) because the box was original and therefore poorly chosen by the winemaker (domaine de Terrebrune in Bandol or Juliette Joblot in Givry in this case). We're among those who prefer to avoid wastage, repackaging in polystyrene or cardboard and throwing away the original box. Damage is very rare, and we're sorry it's happened to you, but we don't agree with throwing out all the cartons and putting all the wines we sell back in beautiful new ones so they don't get damaged or stolen (would that really change the outcome of abuse and theft?). And what about the planet? Of course, when something does go wrong (statistics for 2021: 0.3% of deliveries), we cover all the costs of re-delivery, replacement in the event of breakage, and so on. We think this is sufficient, and we're sure you'll agree. In any case, should you place your trust in us again, we will take particular care to monitor the carrier closely to ensure that he respects your boxes and delivers them to you under normal conditions. Once again, we apologize for this inconvenience. Yours sincerely, Tristan Depauw