Customer reviews of Wesco

Hello, I am contacting you regarding my order. When I made my purchase, I paid extra fees for home delivery. However, I see that my package was ultimately delivered to a pickup point, which is not the delivery method I chose and paid for.

Order deadlines not respected, putting our service in difficulty.

Package not shipped 4 days after the order, it's just a notebook. I will not order again and I will return the order if it ever arrives because I managed otherwise.

Damaged table

Chaos at the post office regarding the package not fitting in the mailbox because the package was damaged by the carrier. The poorly executed package: 5l can in a large box 75 cm high without protection, very poorly executed!

I requested a delivery date in the proposed time slot and I was not informed that it was delayed by a week... it is because I called several times and sent emails that I got information. This does not allow for any organization and the least one can do is to inform in advance and not at the moment it happens

Extremely long reception time for certain items. And a product that does not meet our expectations!

Hello, I am dissatisfied because the package was not delivered on the scheduled date, so no one was present at the school and the delivery was thrown over the gate !!!!!!!!!

An item was damaged upon receipt

good delivery but no consideration of additional delivery information regarding the reopening date

Incomplete order delivered outside without notice

My package has still not been delivered since 08/24 and was supposed to be represented on 08/28 but supposedly not delivered because the road is inaccessible whereas our road is clear

Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame

Delivery problem with HEPNER despite 2 calls to your services.

I did not receive my order

Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.

The package is empty..

I would have liked to receive my complete order and not have to take steps to obtain the missing items

The carrier clearly was not at the right address since he indicated to me by email that he could not make the delivery while we were on site. He returned my order to the sender even though I immediately took the necessary steps with Wesco (as soon as I received the non-delivery email). As a result, my order will likely be delivered at the end of August now..

A big delay, a returned package and still not delivered !!

Delivery too long

The material is perfect but it's still very expensive

Very unpleasant delivery person, did not want to pick up the pallets delivered supposedly with a pallet!! torn boxes everywhere I have not yet checked my goods because I am a childminder but I am already very angry so I really hope that the goods will be impeccable, given the state of the boxes I doubt it a lot I will send you the photos as soon as possible.

Very good

regular errors in orders.

We are a bit disappointed with the quality of the materials

Lack of communication between the delivery person and the Wesco team. Naturally, I will not order other items from you.

I did not receive the catalog

Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.

No The order arrived incomplete, this is the first and last time I start on this site

I waited 3 months to receive the package and it is still not available

The items are not properly protected. We received a broken item.

Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.

Good products but unsatisfactory packaging, resulting in products arriving in poor condition.

Good reception

your packages arrived shattered with great difficulty in finding all the scattered material

When ordering products in stock. delivery in 3 weeks...

Missing the delivery note for the packages

Quality products but one edge of the table arrived damaged, I am disappointed

2 plates are broken. It's the same every time