Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
The hedgehog balls are not inflated enough. They are soft. A bit disappointed...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2023
Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
Translated reviews
Response from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
It's a shame that not all products from the order arrive at the same time
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2023
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2023
Packaging box damaged and open. Defective item.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2023
Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2023
Still haven't received the order, we needed it for the holidays.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2023
I still haven't been delivered and there's no way to know where it is, shameful.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2023
I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!
Translated reviews
Response from Wesco
Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2023
Impossible to search for an item in the search bar. I always have to go through reference
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2023
Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2023
Disappointment regarding the delivery. To date, the horse has been delivered but not the cover
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2023
Very, very disappointed. I ordered 3 items. I was only delivered the activity ball which was all greasy and full of oil and impossible to inflate. I am still waiting for the rest of my items and have been unable to get a clear response so far. I will never order from this site again.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize, and we regret that your experience with Wesco has gone this way. Our customer service is aware of the partial delivery and has just proceeded with a new shipment of the missing items. However, our customer service was never informed of the problem encountered with the activity ball. Therefore, could you please submit a complaint to the address [email protected] so that we can provide you with a solution? We renew our apologies and hope you will give us a second chance to make a better impression by returning to us later on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2023
Hello, the delay was longer than agreed.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2023
I still have not received the product..
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2023
I did not receive my entire order. I called Wesco, then made a complaint online (which I was asked to do following my call) and I still have no information regarding the shipment of the missing item from my order.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken your complaint into account, and the rest of your order will be delivered next week. We sincerely apologize for the inconvenience caused and thank you in advance for your patience. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2023
Debits the amount, credits it back, and debits it again. A site where there is zero trust regarding banking details. As for the delivery, for your information, the delivery people do not come up to your home but park double-file and leave the packages at the bottom of the building.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback. We assure you that we comply with regulations and that we do not have your banking details in any way. Your first order attempt failed at the payment stage, so there was no financial transaction for that one. On the same day, you placed a second identical order that was successfully completed and the payment was validated. Furthermore, according to our General Terms and Conditions of Sale, delivery is understood to be at the foot of the building (no delivery upstairs). Therefore, there was no bad faith on the part of the delivery service. We hope that these elements will ease your doubts about us and that you will one day wish to return to us on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2023
Not very clear when it's out of stock. It should indicate unavailable.
Translated reviews
Response from Wesco
Hello, we thank you for taking the time to share your opinion regarding the information about the availability of our products on our site. Currently, when products are available within 1 to 12 weeks, the availability date is notified in the product sheet. When the availability date exceeds 12 weeks, the product is marked as unavailable, with, in both cases, the possibility of being alerted by email as soon as the product is back in stock. To allow our customers to make the right choice, this information is highlighted in red, under the 'add to cart' button, so that it is clearly visible. We are sorry that you missed this information and that it could not be useful to you. We still hope that the ordered products will fully satisfy you and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2023
The site is complete but not intuitive enough
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. Our teams are continuously working to improve the browsing experience on our site. Because feedback from our customers is valuable for progress, we invite you to write to us at [email protected] specifying the points to improve to make our site even more intuitive. We thank you for your loyalty and hope to see you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2023
not satisfied at all
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2023
Order not received in full, report made without feedback
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2023
I had to contact customer service regarding my order, I was very poorly received by a very unfriendly and unpleasant person. Having placed an order of nearly €4000, I expected better quality customer service. Furthermore, the site states a 48-hour delivery for products marked in stock, but I was told that this did not apply to large orders. It would be good to clarify this. I received my order in 11 days.
Translated reviews
Response from Wesco
Hello, we thank you for taking the time to share your experience with us. First of all, we are sorry to read your dissatisfaction regarding our reception and we understand your disappointment. We place great importance on the quality of our services such as listening or advising, and we would like to sincerely apologize for this exchange, which was not representative of our commitments. Regarding delivery times, we believe there may have been some confusion. Indeed, you can find at the bottom of our website www.wesco.fr information mentioning the 48-hour delay, but this element concerns the dispatch of products, not delivery, the exact mention being 'Dispatch in 48h'. We indicate in our general sales conditions a delivery time between 3 and 5 days. It is also specified that 'This delay is not guaranteed for orders containing a large quantity of items'. We regret that this information was not useful to you. However, we hope that the ordered products will fully satisfy you and encourage you to give Wesco another chance. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2023
Hello, I am more than disappointed with this order: a kitchen trio for my guests, one piece arrived with broken knobs. A second has screws longer than the other furniture and thus the screws damaged the facade. Emails and complaints. No response. Aside from all this, the quality of the furniture is top-notch.
Translated reviews
Response from Wesco
Hello and thank you for bringing the encountered problems to our attention. We sincerely apologize as our quality commitment was not met for this order. Our customer service has taken your complaint into account and is currently replacing the defective parts. We are sorry for the inconvenience caused and thank you in advance for your patience. We hope that the children will soon be able to enjoy this role-playing game and we wish them many hours of play. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2023
About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.
Translated reviews
Response from Wesco
Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2023
The only regret every time is the lack of promotions for childminders and the transport which is really long...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2023
Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2023
Fast delivery, too bad not to have received a gift with an invoice over 600 euros, it is necessary to reward loyal customers
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave us a review. We are sorry to read your disappointment, especially since we offer a loyalty program on our site called WESCO Advantage Clubs. By joining one of our Advantage Clubs, you benefit throughout the year from exclusive advantages to reward your loyalty to WESCO: free shipping, vouchers, access to private sales... We sincerely regret that you missed this opportunity during your order. We still hope that you will remain loyal to us and that we will have the opportunity to see you again soon on wesco.fr. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2023
I know the quality of Wesco, but when you receive modules with screws that were loose in the box. Too bad. Moreover, I sent a message to customer service because when screwing the 4 corners of the front face without a module, the screws were too long and damaged the front. Still no news from them. Very disappointed given the price we pay for quality. To be continued
Translated reviews
Response from Wesco
Hello, thank you for taking the time to share your experience with us. We also appreciate your recognition of the quality of our products. We understand your disappointment regarding the preparation of this package, which did not meet Wesco's quality commitments. We sincerely apologize for this unfortunate experience. Our customer service is doing its best during this summer holiday period to respond as quickly as possible. They recently informed you that our quality teams are conducting a check on the product in question, in order to take the necessary measures to prevent this situation from happening again, namely to verify if the screws associated with this product need to be changed. Our customer service will get back to you as soon as they are able to provide you with an answer. We remain at your disposal and hope that you will trust us again by visiting us at www.wesco.fr. Have a nice day
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2023
The product I wanted was supposed to be available in April, then May, then June. Yet it is French-made. I set an alert to be informed of its availability, but I did not receive it. Luckily, I was regularly checking the site.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Fast delivery. Simple order. Product in accordance with the description. Product with a slight defect. No response from customer service...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Good.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2023
Disappointed, damaged product
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
I did not receive the package
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
Two boxes were open, and some product packaging was torn, however, all ordered products were delivered.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2023
No time slot for delivery. It went well in the end but assembling the furniture was not easy and a bag of bolts was missing! The wheels are not attached to the furniture, in short, finishing touches need to be reviewed...
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 