Customer reviews of Wesco

Product normally available and delivery much later!

The site is very good but the sit-stand chair, it's not clear that it doesn't have wheels.

Mediocre quality!

Very practical site and impeccable product quality, however delivered quickly but in completely defective packaging that didn't even protect the chair, which is very unfortunate.

There was a problem with the delivery. We are 2 agents working in a mobile relay, so there is not always staff present in the relay offices. The delivery was scheduled between Tuesday the 13th and Thursday the 15th. I also requested that we be called beforehand. I did not receive a call and the delivery arrived a day earlier, on Monday the 12th in the morning when no staff member was present (as they were working elsewhere). A childminder present in the premises (with our permission) wanted to help by accepting the delivery, but the delivery person spoke rudely to her, using the informal 'tu', because he wanted a stamp on his delivery note. (The childminder, not being an employee of the relay, could not provide it). This delivery outside the scheduled delivery dates therefore created difficulties.

The deadlines were met, but it would have been wise to indicate on the product detail sheet that the balloons were not inflated. I will need to find a way to inflate them.

A lot of difficulties entering my address in Paris: the postal code was not accepted. No way to reach someone by phone. Then the order, payment, and delivery went very well.

The delivery person left the packages in front of the building entrance without notifying a staff member of the collective daycare, even though there are 4 intercoms available. The packages could have been picked up by anyone passing by.

Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.

Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.

The packages were opened as soon as they arrived.

The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...

We have not received anything to date.

very good site but still expensive! however, the carrier is to be avoided! a disaster, does not go to the customer's home, he does not want to leave his truck alone, what a joke, and what about me leaving the kids alone? not at all happy with the carrier HEPPNER and it's not the first time. I am not ready to recommend.

Hello, I have always been satisfied with your products. But this time, I was disappointed with the activity table. The assembly is complicated, not all the holes were drilled, two slats were too short. For the price it costs, I think the table could have been assembled in advance except for the legs. Best regards, Odile Thomassey.

Easy navigation on the site, the assembly videos are interesting. Fast delivery but beware, no protective packaging for transport which can cause damage to the products.

Too bad the prices are not indicated

Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!

The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.

Order not received although it is noted as delivered to my mailbox.

I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...

Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.

Order not received, I cannot judge ...

Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.

Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.

If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.

The site could be improved especially the user experience during checkout

It is unfortunate that we were not informed of the delivery day or the time slot. I was leaving when the delivery arrived.

A bit long delay, and one item is not as described (orange paint instead of black)

Many bugs on the site, complicated navigation

The site: very good Delivery: average, everything was in stock according to the site and the quote, I had specified that the delivery should arrive before 23/12, it took more than a week with the carrier to arrive in 3 parts before 23/12 and in January. Some products are really borderline or even unsatisfactory in quality for intensive use in a nursery by many children.

Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.

No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.

For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.

Quick and easy order, however very disappointed by the dull colors of the balloons. The photos are misleading.

The order was marked as delivered, but I had not received it. The delivery address was not respected. The package was delivered to another site of the Community of Communes. Fortunately, I searched and got in touch with my colleagues, which allowed me to retrieve the order.

Used to quality products from WESCO in my work, I ordered with complete confidence but am ultimately very disappointed with my order.

Disappointed because of inadequate packaging that damaged the card! Partial delivery, I'm missing one card and the storage tube! For a Christmas gift, the gift is late!

The chalks were all broken on the first delivery, regarding the second it was better but the packaging was still open and some chalks were also broken

Hello Product arrived in packaging