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A
Rating: 3 out of 5
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
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Rating: 3 out of 5
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
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Rating: 1 out of 5
Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.
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Response from Wesco
Hello and thank you for taking the time to report the issue. Our customer service is well aware of your complaint and will respond to you within 24 hours. We sincerely apologize for this order preparation error and present our apologies. We hope, nevertheless, that you will come back to see us soon on our site. Have a nice day.
A
Rating: 1 out of 5
Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.
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Response from Wesco
Hello and thank you for taking the time to write to us. The delivery of your order was delayed due to a stock shortage, and we apologize for this. Our teams are all mobilized daily to ensure that this type of situation is rare and that our customers are satisfied (this remains our priority). Regarding the delivery of your order, you opted for Colissimo delivery (an option that does not allow changing the delivery address after the order is validated). The inability to change the delivery address is therefore independent of our will. We sincerely regret that this experience undermines the trust and loyalty you have for Wesco. We hope you will give us a second chance to make a better impression by returning to our site later. Have a nice day.
A
Rating: 3 out of 5
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
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Rating: 3 out of 5
The plastic of the clock is scratched, otherwise the reception went well.
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Rating: 3 out of 5
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
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Rating: 3 out of 5
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
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Rating: 3 out of 5
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
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Rating: 1 out of 5
Order arrived damaged. Very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your disappointment and are sincerely sorry for the inconvenience caused. Your order seems to have suffered from transport issues, and please know that this situation displeases us just as much as it does you because we care about the quality of our services. Could you please contact us at [email protected] (including a photo of the damaged product)? Our customer service will do what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
A huge box for 2 small binders, the wrong colors of binders and an extended delay
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Rating: 3 out of 5
Box opened on the side and pencil sharpener loose in the box
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A
Rating: 3 out of 5
Good but a bit long
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Rating: 3 out of 5
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
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A
Rating: 1 out of 5
The product is not of quality at all for the proposed price.
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Rating: 1 out of 5
1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.
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Response from Wesco
Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.
A
Rating: 3 out of 5
Overall satisfied but small disappointments on details that lower the rating.
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A
Rating: 1 out of 5
Purchase made on November 16, receipt of the beads on December 30!!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 1 out of 5
Inability to obtain an invoice before delivery which took 1 month and a half.
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Response from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
A
Rating: 1 out of 5
I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.
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Response from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
A
Rating: 3 out of 5
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
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Rating: 1 out of 5
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 1 out of 5
Very surprised by the size of the bricks for the price!!!!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
See below
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Rating: 1 out of 5
I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
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Rating: 3 out of 5
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
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Rating: 3 out of 5
preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
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Rating: 3 out of 5
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
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Rating: 3 out of 5
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
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A
Rating: 1 out of 5
Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon
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Response from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 1 out of 5
Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).
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Response from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 3 out of 5
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
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Rating: 3 out of 5
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
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Rating: 1 out of 5
Chair arrived defective, we are still waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
A
Rating: 3 out of 5
Difficulties on my side to be connected
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Rating: 3 out of 5
Well-presented site but the manufacturing locations are not indicated
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Rating: 3 out of 5
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
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Rating: 1 out of 5
3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!
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Response from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.
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Rating: 1 out of 5
Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.
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Response from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.