Customer reviews of Wesco

I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..

A broken bed leg, I do not recommend, despite the fast delivery

No protection for the package in a simple dirty plastic.

I am a bit disappointed because I ordered green rugs and not blue as shown in the photo below.

Navigation on the site is difficult, delivery in 3 parts.... for an order of 10 items! The quality of the products is mediocre.

We are still waiting for our order that we placed on 17/03 and which was supposedly delivered. I hope to change my mind when we have actually received our order.

I still haven't received my order and can no longer access my order tracking.

To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.

the delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping

Package sent to an address I do not know

The package was not delivered to the correct address. The parts were still suitable for our needs.

After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.

The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.

I had to try three times to place my order, the site crashed every time I wanted to create my account.

Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...

The delivery is very long.

Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.

Website is fine and delivery within the promised time

Carton arrived damaged

What needs improvement is not Wesco's fault, but mainly concerns the Colissimo delivery by La Poste. Delivery was scheduled via email from La Poste for a date that was not respected. During my previous order, it was the same thing. (for example: Scheduled for Thursday and actually delivered on Friday).

Order for Christmas 2020. Arrives at the end of February 2021, bravo WESCO. And not even a gesture or excuse. We go to Nathan

The delivery of one of the items took almost two months. I don't find that normal.

Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...

Disappointed by the delivery, package arrived with dents in the box, no cardboard protection for the packaging, the product arrived raw, and as a result, the base was broken

Huge delivery delays

Not very detailed

No delivery, had to catch up with the delivery person who couldn't find the address

Item marked as available, the site asks for 9 days to prepare and deliver...

The bed was a bit damaged at the corners, it's a shame for the price

I am satisfied with the products but I had to wait a very long time

For the bibs, delivery time was very long.

Packaging not suitable for the size of the products: boxes too large. Damaged boxes. One product missing but noted as delivered. Apparently, a box was ripped during transport and the product was lost.

Unfortunately not really compatible with the old model of bunk bed (oval feet)

Package picked up at the post office opened, with damaged and missing parts

ok very good

I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.

Delivery took way too long compared to the order (2 months...)

The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards

Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame

This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.