Customer reviews of Wesco

The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!

Expensive products.

Very messy. It's really hard to find my way around.

Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high

The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality

delivery times too long compared to what was expected.

The site is relatively easy to use, the carrier did not respect the delivery time, no call for an appointment either. Thanks to the after-sales service at Wesco for taking care of the necessary with the carrier.

You need to know your products well to find them. Not very intuitive.

No news following my complaint from last week...

Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)

The visibility of products is not always clear on the site and availability times can sometimes be very long.

Copy of the email sent and still unanswered to this day. It is December 26, a month after the order was placed, and my grandson did not receive the gift for Christmas even though you committed to deliver between December 21 and 23, 2020. This situation generates complete dissatisfaction and is the opposite of the joy we were supposed to create around him while we could not be present that day by his side. Your attitude, given that we trusted you a month in advance, is unacceptable. I find this process perverse and harmful as we wanted to create joy in our grandson's home. Today, I only have this laconic email from you and a very great frustration to live with the malaise that takes the place of the joy of giving a beautiful gift to one's own grandchild whom we cannot even go see. Your lack of response reinforces this negative feeling and gives us a dissatisfaction doubled with a total injustice in these pandemic times that prevent us from gathering as a family. I condemn your actions and request a precise delivery date as well as compensation commensurate with this very significant dysfunction

Order placed in November for Christmas received on January 21... 1 email to notify, no response from customer service despite the complaint, first and last order on this site

Normal, really

Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order

Delivery of the last item very long. Christmas gift arrived on January 15

The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.

Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.

Delayed delivery, more than a month.

Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.

Very disappointed with the delivery and the order time.

A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...

my order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!

I received damaged products and no news following my email?

Delivery made, but it does not match the order

We pay a lot to have it delivered to us... but that's false!! You have to go to the collection point!!! Change the delivery service!

Delivery delay issue. One package is still missing and I still have no information on when the missing item will be delivered

I did not receive my package

Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.

I opened the package this morning to prepare a surprise route for my children for Christmas tomorrow and I found a broken piece at the bottom of the bag... I am disappointed.

In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).

Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.

Disappointed with the number strips..

I would have liked to be able to order paint bottles individually and choose my colors.

Very difficult to find the reference of the second product to add it to the cart

good quality but quite expensive nonetheless

Baby hasn't arrived yet...

Disappointed with the delivery tracking, very happy with your products and their quality.

I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.

Delivery times are extremely long! Order placed on 11/8, product in stock on the site. Email stating that the order has been delivered (it was the presentation catalog) then no news, as of today 12/9 they still do not know when I will be delivered, first and last time I order from them.