Customer reviews of Wesco

Hello We received the package with the paint that was spilled in the box

Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)

Extremely disappointed The delivery person never showed up at my home. I had to pick up my package at the post office. The latter was open and a good part of the spikes had fallen and were lost. I will not order any more packages if you keep Chronoposte as the delivery service.

The assembly instructions for the furniture are poorly made and there was a damaged corner of the furniture

The package arrived completely damaged. This is not the first time.

TB games received but in several shipments, so it's not practical to receive them like this for our community, preference for a single shipment thank you

I received my damaged package and I am still waiting for a response to change it

Very satisfied with the items but not satisfied at all with the delivery

I love your products but for the last 2 orders I am not satisfied because I am still missing items. I did not receive a response to my request except yesterday, but it is deliverable from 27.04 and I am waiting. It is really necessary to communicate with your customers and respond, thank you.

An unordered item was sent instead of the one noted on the order form.

the perfect material, however, the delivery person did not wait for the verification of the packages even though one package was opened

A defective item. I am waiting for an exchange quickly

Disappointed that the selected delivery date was not taken into account. I had to be away for a few days and I had scheduled the delivery accordingly. The package arrived during my absence, deposited at the post office with very limited opening hours...unfortunate for me

I am missing a product from my order and I am still waiting for news

The box of the Wesco cot arrived damaged. The delivery person can do better.

I did not receive one of the items, I ended up canceling this item and I have not yet been refunded

The company is very reliable and a guarantee of quality. However, on this order, we received the screws with a 3-week delay and only because we requested them...really unusual at Wesco...what is happening?

No problem with the order but the delivery was made to the reception which can be problematic because due to the large number of services, the order might not have arrived at the right destination

Damaged delivery box and a missing item

Very expensive product Null notice and defective product To be reviewed

My article matches exactly the photo on the site, of very good quality, too happy. However, the size of the box is really too big for such a small item and moreover when I received it, the box was torn all along one side!

We are noticing a recurring dissatisfaction regarding the delivery of packages. The delivery drivers lack caution and drop the packages carelessly (sometimes causing damage). Moreover, they often leave immediately after ringing the bell, leaving the packages outside without ensuring their receipt by an agent.

First time I order equipment said for professionals. And this one leaks...

Difficulty seeing the real price of the purchase during online payment, as the cost of shipping fees did not disappear.

Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.

As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière

I received the order quickly. However, one paint can had a damaged cap that did not allow it to be closed; since it belonged to a batch of items for a product exchange, I would have had to request and return all the products. Too bad.

I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.

The material is generally of good quality. But on my order, I have 2 broken items and one has a small defect. The after-sales service only processes complaints within 15-20 days, so 1 month later I don't have the chairs I was counting on. As for ecology, let's not even talk about it, 6 children's chairs received in 5 packages and on 3 different dates when I checked delivery of the order in one go. Could do better! I am now waiting to see how my complaint will be handled.

Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.

Delivery problem, order received partially. So additional steps to receive the rest

Damaged product

Hello, order well received but in 2026 the excessive packaging of products (floor marking disc, sensory sticks) while the floor mats are not well protected at all as they bend in the delivery truck, resulting in a slight mark on the mat. For this product, a more substantial packaging to keep its shape would have been wise. The rest of the order is fine

The packaging of one of the products arrived damaged: the package of joint paste was open and the contents were partly out of the bag

DELIVERY TIME MUCH TOO LONG

Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.

Error in the order, difficulty in reaching a contact by phone, no response to my emails.

Quite disappointed with the WESCO quality that is no longer up to par

Rug received damaged

Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???