Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
very late delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2020
Good products!! However, several delivery problems that could be resolved by customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2020
I still haven't received my order even though it is marked as received correctly!!!
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Response from Wesco
Hello and thank you for your feedback which reveals a malfunction on our part. We sincerely apologize for this inconsistency and we ask you to excuse us for the inconvenience caused. Our customer service is informed of your complaint. This will be processed as quickly as possible. This situation displeases us just as much and we are doing everything we can to ensure it does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/08/2020
If I could give 0 stars, I would gladly do so. Product arrived damaged, no customer service, fictitious customer service that responds a week later by email without apologizing for the inconvenience caused, offering you an 'exceptional' commercial gesture which is nothing more than classic after-sales service, to send you a product while asking a carrier to come pick up the damaged product without exchange until it is received by them. (really complicated logistics) Imagine the waiting time to enjoy your product for which they have already cashed the amount. 'Rather than simply sending the product back with a carrier who delivers the product in exchange for the damaged product.' Go figure! The customer is not at all at the center of Wesco's concerns (no customer service by phone, customer service that knows nothing and doesn't want to know anything). So if everything goes well, no worries, but if you have the misfortune of having a problem with your order, I wish you very good luck. A word to the wise!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to see that the discussion between our two parties could not end in a more peaceful manner. Far from being fictitious, our customer service is a human-sized team that works hard every day to respond to our customers as quickly as possible. Our after-sales service has taken your request into account and the concerned product will be reshipped to you. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2020
The bed arrived broken. Very poorly packaged so it must have been damaged during transport. It takes 10 days just for my request to be processed by customer service. And I don't even know what Wesco will do. My son is left without a bed in the meantime... Very disappointed!
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and we sincerely apologize for the inconvenience caused. Our customer service has responded to you and is proceeding with the reshipment of the damaged part. We note your comment regarding the product packaging and will pass the information to the relevant department to prevent this issue from happening again. We hope the bed will bring you satisfaction and wish your son sweet and pleasant nights. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Very long delivery. Package arrived only 1 day before the baptism
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2020
Hello, I received my order with the two broken wardrobe sides!! I tried to contact customer service but got no response. I sent an email but still no reply. I am eagerly waiting to know how to proceed to get two new sides!!!!!! Thank you
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Response from Wesco
Hello and thank you for your comment. At Wesco, we are particularly concerned about the quality of the products we offer and we apologize as this commitment has apparently not been met. Your complaint is being processed and new parts will be sent to you. We hope that in the end the product will fully satisfy you and that you will enjoy coming back to our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
One of my items arrived defective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2020
Several emails sent to customer service for damaged products received without any response... indeed, when we see the delivery people throwing the merchandise and dragging it on the ground... Will I be contacted one day to find a solution for compensation??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
The items are fine but the delivery of the order is a bit too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2020
Cradle received broken. Unusable. I contacted customer service who has not yet responded.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing orders, we are sincerely sorry that your package has suffered from transport issues. Our customer service is informed of your complaint and your case is being processed to provide you with a satisfactory solution as soon as possible. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2020
Not very ergonomic. Many references but difficulties in finding what you are looking for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2020
Constructive site. Lots of choices. However, the delivery time is mega long..... 4 months for 2 sheets.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
A handle is missing...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2020
The order arrived late. I needed the cookie cutters for the activity with the kids last Wednesday, but I only received them afterwards, contrary to what was planned.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
Delivery service to improve, boxes opened and dirty products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
Very good site, quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
Navigating the site is functional, but delivery is more complicated and more uncertain, however, within very reasonable timeframes.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
Still no news about my complaints.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not meet your expectations, and we apologize for our delayed response. Our customer service has taken your complaint into account, and a response has been provided to you today. We hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
Good but very expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2020
Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take to offer you quality products and services, we are sincerely sorry that our standards did not meet your expectations for your order. We invite you to contact our customer service at [email protected] so that we can provide you with a solution as soon as possible. We apologize for this first missed encounter and hope to have the privilege of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2020
I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site
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Response from Wesco
Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
Very long delivery (August 25), I had to follow up with customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2020
Delivery time not respected. It's deplorable
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Response from Wesco
Hello and thank you for your feedback. When you placed your order, the delivery time was announced between August 26 and 28. After checking on our side, your order was delivered within the specified time, which was August 28. To satisfy you, we do everything possible every day to deliver to you as quickly as possible. We hope that your products bring you satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2020
My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take in preparing the packages, we are sincerely sorry that our quality standards were not met for your order. Our customer service has acknowledged your complaint and will contact you within 24 hours to provide you with a satisfactory solution. We apologize for this unfortunate experience and hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2020
Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2020
Delivery times too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
I received an empty envelope. None of the bibs I ordered were in the delivered envelope.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2020
We had issues with the delivery: the package was left in a hall open to the public instead of being delivered directly to me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
Deplorable delivery, lost and missing products!
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Response from Wesco
Hello and thank you for your feedback. We are committed daily to offering quality products and services. Therefore, we are sincerely sorry that your experience with Wesco did not meet our standards. Our customer service is informed of your situation and will contact you very soon. We hope to shed light on what happened and take the necessary measures to provide you with a solution as soon as possible. We renew our apologies and hope to see you again on our site under more favorable conditions. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
Very average for this product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2020
Too bad my package was open because I was missing a pencil otherwise all good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2020
Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
VERY GOOD PRODUCT BUT DISASTROUS DELIVERY, DELIVERED ON THE SIDEWALK WITHOUT ANY PRIOR INFORMATION WITH AN UNPLEASANT DELIVERY PERSON EVEN THOUGH PREVIOUS DELIVERY WAS AT THE DOOR OF THE HOME.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2020
A month and a half to be delivered is a shame!
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Response from Wesco
Hello and thank you for your feedback. We understand your disappointment and we sincerely apologize for this delivery delay which is far too long for our taste as well. We are particularly demanding about the quality of our services and we are all the more disappointed when it fails. Our customer service is at your disposal at [email protected] for any complaint regarding your order. In parallel, and in a continuous improvement approach, we will inform our logistics service of this unfortunate experience. Nevertheless, we hope to have the privilege of seeing you again soon on our site. Have a good day.
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