Customer reviews of Wesco

Not easy when you are not an internet user. For example, for the sleeping bag, I wanted sky blue and I made a mistake because it arrived green.

We received a product that did not match the description, namely a bed made mainly of raw plywood when the only composition mentioned was 'solid beech'. Customer service did not want to take back the product and has obviously corrected the erroneous description of their product since, this kind of practice is frankly detestable and I regret having trusted this company.

Lack of simplicity.

More than a month to receive a defective order.

Very good site, very good product, but a downside to the delivery, I was asked for a phone number to contact the recipient who was different from me, but the delivery person only had my phone number... a bit awkward when you live 700 km away...

Some products do not correspond to their intended use. Availability times are not always clearly indicated

Good but a bit disappointed because I had ordered a somewhat expensive bed and I had asked to make two checks over the phone, I was told yes and then it was no longer possible but otherwise very good

Incomplete order. Customer service contacted but I still have no response to this day.

I can't seem to satisfy myself.

Order placed at the end of February 2020 and delivery made on May 15, 2020, which means a wait of nearly 3 months: too late

Delivery good, the site is good.

I sometimes have trouble finding what I'm looking for.

The carrier asked to pick up the packages from the truck, while I am a childminder and cannot leave my home when I am working. This was not specified during the order.

Easy to find

Complicated to find the age (when you click you end up on the size of objects but that of clothing) corresponding to the cm of the blouses

Fast shipping and received much earlier than expected. Unfortunately, one of the paint bottles opened in one of the packages!! Packaging needs to be reviewed!!

AWFUL. NO RESONANCE, USELESS €15 GIFT TO WESCO!

The wall bar attachments were missing. At no point was it mentioned that they were not provided. I had to place a second order. Bad surprise for my wallet...

A paint can leaked in the package which was returned... so disappointed.

I had an issue with my previous order. I sent you an email and never received a response. Disappointing customer service!!

Package arrived open at a company at 3 rue de my planned delivery location. Phew, everything was there. Change your delivery service provider.

I received a box with paint that had spilled everywhere. Apparently, one bottle was cracked. As a result, all the material is covered in paint. The stickers are unusable, so all the material is covered in paint. The stickers are unusable. The material is probably of good quality...

Good site, but a small problem with order tracking updates.

I had ordered a box of large chalks. The plastic box arrived broken, and all the chalks were also broken. What a disappointment for my children!

I am a childminder and the site wouldn't accept my email when I noted 'childminder', but when I just put my name, it accepted my order.

3 weeks after placing the order I still haven't received anything

Nothing received and no news!

I am shocked by the lack of professionalism of your delivery system, their handling of ongoing operations and those completed on their site, and the contact with their delivery person. The package was supposed to be delivered on the 20th, a call from the delivery person that we missed (no message). The reason for non-delivery on the site, additional address needed... We made a second delivery request (same address, we only have one). The delivery was supposed to be made on the GLS site on the 23rd. I called the delivery person who told me he had not loaded anything, had not found our address on his GPS on the 20th, citing a different but nearby address, namely 'chemin du pont de la cagne' instead of our address 'chemin de la Cagne'. Nothing yesterday on the package tracking site. I tried to call GLS without success after an endless wait. This morning, a call from the delivery person who was downstairs at my place (apparently he must have changed GPS or entered the correct address) and refused to come up to my place with a 13m3 utility vehicle, a sloped concrete path that all delivery people take (yesterday a 16m3 came to deliver me a desk). I mentioned to the delivery person that I had a caravan at home, which he could see, and he told me verbatim in a tone from the beginning bordering on correction and this time aggressive 'well do you want your package yes or no.....' By the time I went down to meet him, my package was left at the entrance of the path and he was already turning around. I did not electronically sign any delivery slip, the coronavirus was mentioned by the window while turning around, which may be a precautionary measure that I understand. Going on the GLS site this morning, all delivery operations are validated for the 24th, including that the package was at the delivery agency yesterday, for an email from them dated May 20: Thank you for your trust. Your package 00DDLE58 will be delivered on the specified date March 23, 2020 at this address*: 3900 CHEMIN DE LA CAGNE 06640 ST JEANNET France Same address, same delivery person. It is possible that I am the only one reporting this kind of inconvenience, but if not, it would be good to report these inconveniences to GLS. Best regards, Y.

Delivery was two months late. They are not friendly on the phone. No response to questions.

Only a small part of the order was delivered... no response from customer service

Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.

Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.

Difficulty in ordering

Order shaped to the box

Hello, we are missing two items, what should we do now?

The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...

Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.

Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!

The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.

A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.