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Rating: 3 out of 5
Navigating the site is not always obvious.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
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Rating: 3 out of 5
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.
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Rating: 3 out of 5
My order was counted twice;
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Rating: 3 out of 5
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Rating: 1 out of 5
I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed
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Response from Wesco
Hello and thank you for your comment. We apologize for the delivery delay longer than that announced on the site. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has been informed of this situation and has taken measures to ensure that your package is delivered to you as soon as possible.
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Rating: 3 out of 5
kindness on the phone
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Rating: 3 out of 5
I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;
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Rating: 1 out of 5
White rug arrived with stains, borderline for a price of over 100 euros
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We are striving to take the necessary measures to ensure that this does not happen again. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
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Rating: 3 out of 5
The cot arrived damaged
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Rating: 3 out of 5
Not very readable
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Rating: 3 out of 5
I asked you for the invoice and I still haven't received it. Please send it to me as soon as possible
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Rating: 1 out of 5
A can of paint exploded all over the box! Too bad for me.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
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Rating: 3 out of 5
Item ordered mid-December for delivery early January. Finally delivered early February. Why not announce the true delivery time?
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Rating: 3 out of 5
Nothing to say
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Rating: 1 out of 5
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
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Response from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
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Rating: 3 out of 5
Very good site although generally expensive. Packaging of the chairs needs to be reviewed!
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Rating: 3 out of 5
Search engine needs improvement. Search criteria do not work very well.
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Rating: 3 out of 5
The site is very well done, I was not informed of the out-of-stock situation when I ordered in November. I had to contact customer service to be informed that the restock would be on January 20, which is 2 months after my order!
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Rating: 3 out of 5
Satisfied with the products but delivery times longer than expected. Too bad.
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Rating: 1 out of 5
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
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Rating: 3 out of 5
For now, it's difficult to evaluate. We'll see over time because given the price, we expect a good lifespan. My rating corresponds to the service, contact with the telephone service was average (staff not very pleasant but they do their job properly). Payment, no possibility to pay in installments, unfortunately (payment on delivery, as there was a different wait for each item, the payment was separated so it suited me)... Delivery between 9 am and 5 pm. Not practical at all, not precise, they do not notify beforehand. Item arrived as described and in perfect condition. No possibility to return if it doesn't suit you or at your expense!!
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Rating: 3 out of 5
Delivery and especially the product is poorly protected in the box. The bag of screws was punctured.
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Rating: 1 out of 5
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.
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Rating: 3 out of 5
I wanted to ask for advice and unfortunately, I did not get the right one!!!!
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Rating: 3 out of 5
Satisfied except for two things: - I checked the box 'delivery in one go' which extended the delay. But my packages arrived in two shipments (a few days apart). This raises questions about the carbon footprint! - I made a return which is at my expense. €18 for the product and €16.5 for the return shipping costs. This does not satisfy me at all. The right to make a mistake is expensive!
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Rating: 3 out of 5
Not very ergonomic in its access.
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Rating: 3 out of 5
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
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Rating: 1 out of 5
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
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Rating: 1 out of 5
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
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Rating: 1 out of 5
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
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Rating: 1 out of 5
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
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Rating: 3 out of 5
We were not informed that our order would arrive in 2 packages, which caused us some inconvenience at the post office.
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Rating: 3 out of 5
The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.
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Rating: 1 out of 5
Item received not compliant with the order placed. And no response to complaints
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Response from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
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Rating: 3 out of 5
Delivery in several times even though we checked for a single delivery
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Rating: 3 out of 5
Delivery problems.
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Rating: 1 out of 5
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
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Response from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.
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Rating: 1 out of 5
Poorly organized.
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Response from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
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Rating: 3 out of 5
Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.
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Rating: 3 out of 5
Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo
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