Customer reviews of Wesco

We can't reach them by phone

Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.

very chaotic delivery

big delivery delay

Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.

The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.

Good

Disappointed with the item

I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!

Functional and easy-to-use site, but there was a problem when receiving the order: it was poorly protected/packaged. The box containing 2700 pegs was pierced, and therefore the 2700 pegs were loose in a large box...

The packaging box was damaged. The playpen was packed in a box that was too large, it opened, and 2 corners of the playpen were damaged. It's frustrating, but we didn't have the energy to return everything. Compensation would be an appreciated gesture.

Delivery times were much longer than what was announced on the day of the order. The delivery person was not the most pleasant, who is supposed to have me sign the receipt and didn't even have a pen (nothing serious but inconvenient for me with an open door and children in the house that I am watching). Good quality rug, I appreciate that it was not rolled up for delivery.

A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.

The item I received did not match the item in the catalog at all. Customer service acknowledged their mistake. I requested a refund due to their error and received a credit note. So I am not very happy.

Navigation on the site is okay. Delivery a bit long. And there was an error on the order, a speaker instead of a Tibetan bowl!

Our orders since September have had too long delivery times.

I was surprised to receive a first package including in a large cardboard box, the only Wesco catalog. At a time of effort for the improvement of the planet and waste, I do not find this shipment very wise.

Delivery by appointment but no precision possible Morning? Afternoon? Time slots?

I ordered baby laminated books on October 30, one was missing, I contacted customer service, who sent me a book I had already received and still not the correct item. I am still waiting for my item to this day

Good.

a bit disappointed with your site because you informed me that the package had not been delivered while the postal site provided good information

Delivery a bit long but careful

Good but lacks ergonomics

A bit disappointed with this site, delivery not respected two months of waiting! Yet scheduled in 2 to 3 weeks... moreover, the bottom of the module was torn and no response from customer service which I have notified!

Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!

No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.

I am still waiting for part of my order

Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.

Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.

Long delivery times

Very good site.

Order placed on 10/10/19, check sent and lost so late follow-up in November, then check sent again with a note asking to send a message upon arrival / message not sent. Order received on 25/11/19 with unpaid invoice BUT when calling, I was told that the check had been received and cashed! Then check cashed without having received the paid invoice!

Several times our orders have arrived incomplete, there are always some missing items like furniture sliders, screws for shelves... We are disappointed with this loss of quality and especially with the responsiveness.

The cover of the story 'the secret of the mountain' was damaged in several places. For a Christmas gift, it's embarrassing. I had to use tape.

I received my packages wrapped in a patchwork of boxes held together by tape in all directions.
Obviously, a good quantity of my order was missing, namely 22 packs of plasticine received out of 30 paid for and 17 balls received out of 20 paid for;
The modeling clay packs were damaged from being mishandled during transport.
I tried to call Wesco but no one answered.
I sent an email without a response for now (3 days ago).

Very long delivery time, almost a month and a half. Product conforms. Exchanges with customer service quite responsive.

Good reception but incorrect invoice! I have asked twice to change the billing address.

Hello,
I am disappointed with the preparation of the order and the exchange that Wesco was supposed to make urgently.
To this day we still have not received the product ordered in the correct color.
Unfortunately, we have been waiting for 3 weeks to receive the correct package, yet customer service is ongoing.....

Chairs arrived just wrapped in thin plastic, not even bubble wrap, and without cardboard packaging. One of the chairs was broken at a corner. I returned the product.

speed of shipping