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A
Rating: 3 out of 5
Satisfied, but it's a shame not to apply a decreasing rate from the purchase of two items
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
As of today, the bed arrived broken, waiting for a response regarding the solution found by you.
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A
Rating: 3 out of 5
Long delivery, very large box for a few stickers.
Items are very good
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Items are very good
A
Rating: 1 out of 5
I did not receive the ordered model (White, received gray) and my email went unanswered... When it comes to reaching you by phone... mission impossible! It's not a big deal for you, we've already paid!
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Response from Wesco
Hello and thank you for your feedback. The changing mat intended for this changing table is indeed gray. We apologize for any possible confusion in our presentation. Furthermore, we have no record of your complaint. If the color of the mat does not suit you, we invite you to contact us by email at [email protected] so that we can proceed with a refund.
A
Rating: 1 out of 5
Still waiting for a lost package... I absolutely need it for November 25th and customer service: 0 except to tell me they will find this package but when!!?? I would have imagined that they would have been more accommodating with the nurseries!!! Too bad Mathou will have better quality service and instead of searching they would have resent me the package (value 29€...)
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we took to send you your order, the transport did not go according to our quality requirements. We are sorry. Our carrier did not give us the information and we have no trace of a complaint from you. Your finger guard is being shipped Express from our workshop this week so that you receive it on time. If you have any issues, please do not hesitate to contact our customer service at [email protected] so that we can meet your needs. Finally, we see competition as an opportunity. Together, and thanks to you, we become better.
A
Rating: 3 out of 5
It was very difficult to find the gym mats on the site: impossible with the global search tool; fortunately, I later saw the specific section.
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A
Rating: 3 out of 5
Very good product but restocking a bit long.
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A
Rating: 1 out of 5
very good site, very good choice of products but not very good delivery
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without.
The carrier informs us that your order should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
The carrier informs us that your order should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 3 out of 5
I received my table and chairs well.
To my great disappointment when I opened the package, the table is damaged and one chair.
I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair
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To my great disappointment when I opened the package, the table is damaged and one chair.
I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair
A
Rating: 3 out of 5
A very good product for children aged 2 and up despite a slightly high price.
As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!
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As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!
A
Rating: 3 out of 5
the packaging needs improvement, the boxes are jumbled because they are poorly secured and the cardboard arrives damaged and this time even torn on one side, the puzzle box (children's gift for Christmas) has a completely ruined corner and is therefore not very presentable. An effort is needed for packaging/shipping
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A
Rating: 3 out of 5
Our item (high chair) did not arrive with the pattern indicated on the site (we received a chair with gray and white stripes instead of off-white with polka dots).
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A
Rating: 1 out of 5
The delivery of my package regarding a new standard cot 130 by 54 had two issues. The first is that the delivery person did not have my precise address even though I mentioned it on my account, he could not deliver to me yesterday. The second is that my package arrived with a very damaged box. The cot is slightly damaged. I wish to send you photos. My colleagues, childminders, are waiting for my opinion on this item; I will not recommend your site to them. Mrs. Lecroisey Fabienne
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A
Rating: 3 out of 5
I am disappointed because I had requested not to be delivered during the school holidays and my order was delivered and entrusted to other people than my organization.
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A
Rating: 1 out of 5
The delivery by Collissimo that I paid dearly for to be delivered quickly arrived three days late compared to the expected date! One of the packages was incomplete: I only received one bottle of red gouache out of the 5 bottles I paid for!!! I called to complain but couldn't reach anyone. I wrote a complaint email and still have no response after 6 days!!
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, mistakes can happen. We are sorry that we did not meet our standards but we hope that the returned item is still satisfactory for you.
A
Rating: 3 out of 5
Could be even easier, the section is not clear enough for my part.
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A
Rating: 3 out of 5
PACKAGING TOO LIGHT
CARTON DAMAGED UPON ARRIVAL
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CARTON DAMAGED UPON ARRIVAL
A
Rating: 3 out of 5
Hello,
Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
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Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
Response from Wesco
Hello and thank you for your feedback. We indeed received two identical orders. While we can be happy to see more and more of you trusting us, we are still sorry for not having met our listening requirement. Our carrier will come to pick up your second order as soon as possible.
A
Rating: 1 out of 5
chair received broken. The packaging does not protect the chair. I can't reach customer service. Otherwise, the chair meets my expectations.
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
The site is good but the problem is paying when you are a Municipality. You have to validate the quote. But for us, this was not possible. Our accounting service had to pay with a credit card and not by mandate;
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A
Rating: 3 out of 5
Good quality bricks but only received 30 out of the 50 ordered and paid for..
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A
Rating: 3 out of 5
The site is great, the products too! However, I don't understand why for 5 bibs I received an ENORMOUS box!!!!!! the shipping needs to be reviewed because in terms of quantity it's really not eco-friendly
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A
Rating: 3 out of 5
The items were not all delivered together (the javelins were delivered with a 2-week delay) and one item (metal goal) was damaged.
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A
Rating: 3 out of 5
2 months wait for the delivery of a small table seems a bit long to us.
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A
Rating: 3 out of 5
Article compliant but delivery time too long
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A
Rating: 3 out of 5
Most of the goods were in accordance with my order but one item was not right. The customer service I called twice gave me different information regarding the procedure to return the product. As a result, wasted time verifying and knowing what the correct procedure was.
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A
Rating: 3 out of 5
3 tables are in perfect condition, the fourth has a damaged edge, I would like it to be exchanged
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A
Rating: 3 out of 5
Too long delay and not the color ordered
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A
Rating: 3 out of 5
The order could have been processed more simply!
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A
Rating: 3 out of 5
Delivery to be reviewed. The delivery person took the liberty of handing the package to the neighbors without informing me and without my consent. Moreover, he told them it was a request from me!!!!
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A
Rating: 3 out of 5
The package was delivered to another establishment... waiting to receive it.
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A
Rating: 1 out of 5
I never received the order and the refund is taking a long time...
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Response from Wesco
Hello and thank you for your feedback. We hope you won't hold it against us and we hope to see you again soon on wesco.fr.
A
Rating: 1 out of 5
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
A
Rating: 3 out of 5
Hello, there are missing choices of Kamishibai stories by age group.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
A
Rating: 3 out of 5
Delivery not on time...
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A
Rating: 3 out of 5
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.
A
Rating: 1 out of 5
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
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Response from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
A
Rating: 3 out of 5
Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.
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A
Rating: 3 out of 5
Delivery late and item arrived very dirty
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A
Rating: 3 out of 5
I received the rest of the order yesterday, but it arrived in duplicate, with an item I had already received. I had indicated by email that I had already received this item. Delivery error but satisfied with the material.
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