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A
Rating: 3 out of 5
As a non-professional customer, we do not know what we can order, that is to say only family or others
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
Great site! If you want a quality product, I recommend this site
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Response from Wesco
Thank you for your kind feedback.
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr
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Rating: 3 out of 5
DELIVERY TIMES NOT RESPECTED: I had to postpone my event. Products conform to what was expected
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Rating: 1 out of 5
On May 16. Package left in the hall of my building, I was not notified. A part of the order was missing
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Response from Wesco
Hello and thank you for your feedback. We hope you appreciate your entire order. Your comment particularly caught our attention and will allow us to improve our service. Thank you for helping us become more efficient.
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Rating: 3 out of 5
Good, but you need to check the dimensions as the photos are misleading
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Rating: 1 out of 5
disappointed !!!! supposedly scheduled delivery option ???? my package arrived 3 days earlier than I requested (I was on vacation) and especially it was delivered to a neighbor I do not know! BRAVO !!!!!!!!
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inconvenience and hope you will not hold it against us too much.
A
Rating: 1 out of 5
GLS announced that my package was delivered on May 2, it is now May 13 and I still have nothing... It's for the nursery, Mother's Day, and it's delaying many activities.
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Response from Wesco
Hello and thank you for your response. Your package was indeed delivered on the indicated date. Without a response from you, we cannot clarify the situation. We hope you are satisfied with your products and that you have made beautiful gifts for the parents' celebration.
A
Rating: 1 out of 5
I ordered and paid for two identical items on the same day and I only received 1 in a huge box, I am totally disappointed
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we only received one order from you. I invite you to contact us directly by email at [email protected]. Our teams will do everything possible to resolve this issue. Regarding the size of the packages, we are trying to calibrate them as best as possible to ensure safe transport while minimizing their sizes. Thus, you received the items in a mini postal box. We are improving every day and hope you will trust us again in this process.
A
Rating: 3 out of 5
purchase of suitable material
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Rating: 1 out of 5
I received an item that does not match the photo! I ordered a mug for a little boy and received one for a little girl. I wrote to customer service this weekend and still no response. I will not order from them again.
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Response from Wesco
Hello and thank you for your feedback. We try as much as possible to meet our customers' expectations and the quality of the products we offer is essential to us. We completely understand your disappointment and will do what is necessary to remedy the situation. The color of this product is random and we will change the product listing so that there is no more possible confusion. However, we are convinced that toys and materials for children should not be gendered. We work every day to promote children's right to play freely and express their tastes without worrying about the labels that we, adults, may assign to the color or pattern of the material. We hope you will not hold this against us.
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Rating: 3 out of 5
Not disappointed with the quality or price of the items, but the order intended for my son's Easter arrived 6 days later than expected. So no Easter..
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Rating: 1 out of 5
3 bibs showing defects out of 7. Customer service was firm when I called
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we were unable to respond to you on May 1st due to Labor Day. Regarding the defective bibs, please know that we are committed to offering you products of impeccable quality. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Rating: 3 out of 5
Received in 4 packages and very spaced out in time
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Rating: 3 out of 5
It's a site that is quite good but for communities, not for a childcare assistant like me. Prices too high, what a shame.
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Rating: 1 out of 5
very disappointed. no dimensions indicated, I ended up with something that will not be useful to me
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Response from Wesco
Thank you for this feedback. On each product page of our site, the product description includes all the technical information to know: colors, materials, and dimensions.
A
Rating: 1 out of 5
The product ordered does not meet my expectations at all. The duvet cover turns at the same time as the child during sleep. No means of attachment to the mattress. Upon checking, the description on the site is not clear and can mislead the consumer. Second unpleasant surprise, the return is at the buyer's expense. When you see the dimensions of the package sent for just a duvet and a pillow, it is very discouraging regarding the use of the after-sales service. As a daycare director (I ordered privately), I will not fail to communicate this fact to my professional network.
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Response from Wesco
Hello and thank you for your comment. This sleeping bag is indeed designed to be used on all types of beds. As you mentioned, there is no means of attachment to the mattress for this classic model. Only the
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Rating: 3 out of 5
Delivery times a bit long but okay...
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Rating: 3 out of 5
A check of the order just before its departure would have prevented me from receiving a footrest instead of the large bin ordered. Adhering to the delivery date announced in the order confirmation would have allowed me to refuse the wrong package immediately. The processing time for these errors, for which I am not responsible, is too long compared to a normal order.
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your bin and will not hold this delay against us too much.
A
Rating: 3 out of 5
Upon receipt, the packaging box was torn in 2 places, luckily the merchandise was intact
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Rating: 1 out of 5
Very disappointed with certain items, particularly regarding safety (a toy that breaks in a child's mouth!!)
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Response from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected] to resolve the issue as soon as possible. The safety of children is our priority. Thank you.
A
Rating: 3 out of 5
I placed an order for an amount of €250 and it wasn't even verified before being sent. I received an item that was poorly manufactured in the factory. I am also disappointed with my supposedly odorless bin which smells just as much as any other bin every time I add a layer.
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Response from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected]. If the item really does not suit you, you have up to 20 days to retract your order.
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Rating: 3 out of 5
Average delivery time different from what was announced.
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Rating: 3 out of 5
Improve the ease of purchase by an associative company (currently not possible to send a check!)
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Response from Wesco
Hello and thank you for your comment. Administrations, and especially municipalities, generally only pay by mandate. This is therefore the solution we have adopted with this type of client.
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Rating: 3 out of 5
Fast
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Rating: 3 out of 5
Poorly packaged, the makeup stones were upside down, some of which were broken
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Rating: 3 out of 5
Search engine not very efficient
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Rating: 3 out of 5
Carrier to avoid: no delivery time during the day, no call before or after, and I had to go pick it up myself afterwards. I paid for delivery for nothing
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier so that this does not happen again. However, we hope that your order brings you satisfaction.
A
Rating: 3 out of 5
Not delivered yet
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A
Rating: 1 out of 5
Terrible!!! Very mediocre product, borderline dangerous, we received it and threw it in the trash immediately! A shame!!! How can a scrupulous seller be allowed to sell such dangerous crap for a baby!!! A real scam!!! Stay away!!!!
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for your comment. This toy is particularly appreciated by early childhood professionals who use it with very young children to play with dolls and imitate the adults around them. It is in no way a real cradle for infants but a toy. If there are quality issues with this toy, please contact our customer service at [email protected] so that they can address your request as soon as possible.
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Rating: 3 out of 5
I was not delivered on the scheduled day. Fortunately, the second time the pickup point was open when the delivery person came by. Otherwise, the order is compliant.
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Rating: 3 out of 5
unpleasant phone reception
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Rating: 1 out of 5
Happy with the rug but extremely shocked by the delivery times and conditions. I finally receive it after 3 weeks of waiting and decades of surcharges to the carrier Heppner. Catastrophic!!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Despite all the care we take in preparing your orders, the encounter with the carrier does not always happen as we would like. We have reported the information to the carrier. The appointment is made online after receiving a text message.
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Rating: 3 out of 5
Good site, but I would have preferred free shipping given the amount of my order. Disappointed that there is no rate for childminders
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Response from Wesco
Hello and thank you for your feedback. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
A
Rating: 3 out of 5
top products but delivery times not respected and unpleasant customer service!
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Rating: 3 out of 5
missing one puzzle out of the 4 in a game.
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Rating: 1 out of 5
The dimensions do not match the description. Too bad, even when writing to them they don't want to know anything.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we did not receive your letter. We invite you to contact us by email at [email protected] so that we can process your request as soon as possible.
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Rating: 3 out of 5
average, satisfied with the order but big delivery issue... the delivery person didn't even bother to ring our doorbell and left the package at a pickup point even though I paid for home delivery. very annoying and therefore disappointing...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Rating: 1 out of 5
Hello,
I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
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I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
Response from Wesco
Hello and thank you for your comment. We are sorry that our little three-wheeled balance bike does not meet your satisfaction. It is designed for children whose height is between 90 cm and 119 cm. Specifically manufactured to withstand the assaults of schoolchildren in playgrounds, its weight is a consequence of its use. Its handles are equipped with an anti-shock system and their dimensions are a result of their robustness. The instability of the balance bike is the whole appeal of the product: it allows the child to work on their balance and train their vestibular system.
A
Rating: 3 out of 5
Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coch e9
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Response from Wesco
Hello and thank you for your comment. We apologize for this inconvenience and hope that the product in its entirety meets your satisfaction. Regarding the processing time for requests, you have noticed that it is indicative and we are pleased to have processed your file in less than two days. We hope to see you again soon on our site.
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Rating: 3 out of 5
Two and a half months wait for an item.
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