Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2019
Order that was supposed to arrive between March 12 and 14, 2019, ultimately after 2 calls it arrives only on the 20th and it's not the right item. In the end, I have to fill out a form where there is a 15-day delay for processing and to find out if I can get a new one or be refunded!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes involves delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2019
Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!
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Response from Wesco
Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2019
Average, unfortunately a very late delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2019
Not always easy to quickly find the product you are looking for on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2019
Good but navigation could be improved.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2019
Very good site
order received quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2019
The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.
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Response from Wesco
Hello and thank you for your feedback. We do our best to offer you the best products at acceptable prices. All the equipment we sell is scrutinized by our integrated quality laboratory as well as external quality laboratories. The materials and design evolve over the years. We design and manufacture our items in respect of these constraints and our values. However, we are sorry for your dissatisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2019
Sometimes difficult to find your way around the different product categories
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Response from Wesco
Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...
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Response from Wesco
Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
Order not compliant (not the requested model) and obligation to pay to return the material
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Response from Wesco
Hello and thank you for your feedback. When the product is not compliant or defective, the return is free. The after-sales service, reachable by email at [email protected], is at your disposal to respond to your requests as quickly as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
Good product but zero on the delivery side
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery of it sometimes has setbacks. However, we are happy that the items meet your expectations and that you were delivered on the desired date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
Very good site but a bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2019
Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2019
good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for this delivery delay. Your selection is unfortunately a victim of its success and we could not foresee it. We hope you will not hold it too much against us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2019
Following an order placed on the site, I am very disappointed. One expects a minimum given the price charged. Order placed for a wooden kitchen set. Many problems with all the items received: one piece where there were no screws, another received yellowed when it is supposed to be new, another piece that had 2 identical sides making it impossible to assemble, and finally one last piece that my husband had to fix because it did not fit together properly. And the worst part is that once the customer service was contacted, they sent the missing parts to a different address. It's a shame. One expects quality products but that is not the case. Customer service did do what was necessary, but it required patience.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for not having responded to your order as we would have liked. We sincerely apologize for this. We hope nonetheless that you appreciate your toys and that you will trust us again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2019
Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2019
Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2019
Never again, the delivery person didn't even call me, I pay delivery fees to be delivered at home and they put a relay point instead, so I'm not nearby and of course Wesco can't do anything, I will never order there again
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Response from Wesco
Hello and thank you for your feedback. Despite all the love we put into preparing your orders, we do not fully control the transport. However, your comment allows us to highlight this issue and thus improve our organization.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2019
I received a Wesco order 6 days ago, and it turns out they sent the wrong item, which I can understand. What makes me angry is that after an immediate complaint, they made me wait to retrieve the mat that was sent to me by mistake, and I still haven't received my order, which was intended for a professional purpose, something I specified to customer service. Overall, Wesco is faster at processing orders than at correcting their shipping mistakes!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet your expectations. You have now received your mat, and we hope it meets your expectations as it meets our requirements.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2019
Searches are not very fluid.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
For the order, everything went well
Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
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Response from Wesco
Hello and thank you for your feedback. Although we pay particular attention to the preparation of your orders, delivery is not always up to our expectations. Your comment allows us to improve by passing on the information. We hope you are satisfied with your order and wish to see you again soon on our site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2019
I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2019
Unfriendly customer service
Impossible to have delivery to an address other than the billing address via the website....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2019
Very disappointed, the colors of the beads do not match the sales photo.
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Response from Wesco
Hello and thank you for your feedback. The photo was indeed old and we apologize for that. It will be modified as soon as possible. We hope you will not hold it against us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2019
I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, it happens that the transport does not meet our expectations. We hope you now appreciate the spoons received and that you will not hold it against us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2019
The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
a few small issues when requesting quotes. site accessible to 'beginners'!!!
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Response from Wesco
Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2019
Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
The site needs improvement: the search is not very pleasant and natural
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2019
The package was in poor condition! Clearly already opened
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
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Response from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
not always easy to find a product quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
I have requested the invoice several times since Friday, I still haven't received it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Very good product but received with a 1-month delay!
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