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A
Rating: 3 out of 5
It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
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Rating: 1 out of 5
I stumbled upon this site by chance.
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Rating: 3 out of 5
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]
A
Rating: 1 out of 5
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
A
Rating: 3 out of 5
No problem with the received material. Delivery date not respected.
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Response from Wesco
Hello and thank you for your feedback. Your packages were indeed sent the day before the indicated day. We hope this did not cause you any inconvenience and we hope to see you again soon.
A
Rating: 1 out of 5
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
A
Rating: 1 out of 5
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
A
Rating: 3 out of 5
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
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A
Rating: 3 out of 5
Good. I found what I wanted.
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A
Rating: 1 out of 5
Bunch of jokers!
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A
Rating: 3 out of 5
Too expensive
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Rating: 3 out of 5
The product is fine but the delivery much less so, lacking seriousness overall
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Response from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
A
Rating: 3 out of 5
the plates and bowls are too small for the price
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Rating: 3 out of 5
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
A
Rating: 1 out of 5
Very disappointed...
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Rating: 1 out of 5
This is the first and last time I order from you! To date, I have received no feedback!! Except for information about a response in 3 weeks!!! I'm dreaming... Santa Claus will be gone by then! So I demand a refund!!! Non-negotiable... otherwise, I won't tell you the publicity I will make for you...!! On Facebook etc... not to mention the little girl who would have the toy... luckily the competition exists!!!
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Response from Wesco
Hello and thank you for your feedback. We are sorry for your frustration. Your package left our workshops on December 12th and unfortunately, we cannot control the transport which is carried out by an external provider. We have established a trusting relationship with our customers for over 40 years and honesty is part of our DNA. Therefore, there is no need to threaten for us to understand your disappointment and refund you.
A
Rating: 1 out of 5
Damaged package and ineffective after-sales service
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Response from Wesco
Hello and thank you for your feedback. We take pride in providing you with quality material and we pay specific attention to their packaging to guarantee you impeccable service. However, transport can bring surprises beyond our control. We have offered to replace the damaged part. Please feel free to get back to us when you have made a decision.
A
Rating: 3 out of 5
Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.
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Response from Wesco
Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.
A
Rating: 1 out of 5
Not good
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with impeccable quality service. We invite you to contact our service by email at [email protected] and we will handle your request as soon as possible.
A
Rating: 3 out of 5
Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!
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Rating: 3 out of 5
The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.
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Rating: 3 out of 5
Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.
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Rating: 1 out of 5
I still haven't received the books so I can't give an opinion. Disappointed not to have received them for Christmas.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your gifts in time to celebrate the Christmas holidays. This was due to an incomplete address issue.
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Rating: 1 out of 5
The molds received seem very old, are damaged and all stuck together
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the quality of the products we select for you, it happens that some bad apples slip into our stock. Your comment allowed us to check our stock to offer you items that meet your expectations and our standards. We hope you will appreciate your new molds.
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Rating: 3 out of 5
I couldn't understand the date to choose for the arrival of my package before Christmas.
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Rating: 3 out of 5
Prices are a bit high.
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Rating: 1 out of 5
Package was patched up with exploded orange gouache bottle... maximum dissatisfaction. R. T. for J. T.
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Response from Wesco
Hello, We cannot accept your comment as it contains personal information (First name and Last name). Thank you for your understanding.
A
Rating: 3 out of 5
Wide choice of products but complicated delivery. The location I chose from the options did not match the delivery company's drop-off addresses. I had to make several trips even though the site indicated that I had received my package several days ago.
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A
Rating: 1 out of 5
The package arrived partially opened. I didn't notice it immediately. Inside, the three rattles and the catalog were missing. I am very disappointed with the Colissimo service and I hope Wesco will send me the three missing rattles...
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Rating: 1 out of 5
A few minutes after validating my order, I realized that I had forgotten two products. I wanted to cancel my order (because there is no modification proposed) to add these products. Impossible to cancel because the order preparation was in progress even though I had just validated it. In total, the order was only shipped 2 days later and I only received it after 5 days. Since I have to pay shipping fees again, I will not reorder the products I wanted to add.
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Response from Wesco
Hello and thank you for your feedback. Your order can be canceled within 2 hours of validation. However, if the items are in stock, it is possible that our elves take care of it right after. Regarding shipping fees, we regularly publish promo codes for you to benefit from free shipping. Don't hesitate to subscribe to our newsletter or join us on our Facebook page to never miss them.
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Rating: 3 out of 5
The pack of crayons I ordered was open and the crayons were loose in the packaging box. It's not great when it's for a gift.
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Rating: 1 out of 5
For now, not reliable, despite the good reputation of the items. I have not yet received a response to my complaint message, just a few days before Christmas.
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A
Rating: 1 out of 5
Very disappointed with my order. Items refused by the carrier, package torn with a mat that was damaged and dirty as it had obviously been dragged in trucks. Packaging not sturdy. Result: an email to customer service that will process my request in 3 weeks and my floor mats that I will not be able to receive for Christmas... even though I ordered on 27/11 items in stock to be sure to have them by 24/12..
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, we cannot control the delivery. The response times of customer service are announced to be a maximum of 3 weeks but as you have noticed, your order left our workshops the very next day and you received your packages on time. We hope you had a good holiday and that the items found their audience.
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Rating: 1 out of 5
Customer service is terrible
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Response from Wesco
Hello and thank you for your feedback. December is a time full of expectations and urgencies. We are sorry that your experience did not meet your expectations. We hope your next visits will be more pleasant.
A
Rating: 1 out of 5
I was supposed to receive the complete order at the beginning of November and I just received one pouf!!!
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Rating: 1 out of 5
Delivery times are way too long even though I paid for my order in full on the day I placed it. Additionally, I am very disappointed with the quality of the mirror; the edges of the MDF panel are unfinished.
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Response from Wesco
Hello and thank you for your feedback. Despite the special attention we give to fulfilling your orders as quickly as possible, it happens that we are victims of our success and that the products you order are not in stock as quickly as you would like. We apologize for this.
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Rating: 1 out of 5
The package arrived damaged. I sent an email without a response and called several times: the lines are always busy.
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, transport can bring unpleasant surprises. Wesco has chosen not to outsource its telephone support, and the Christmas period is intense, and our elves are very busy. We apologize for this and hope that your order now brings you complete satisfaction.
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Rating: 3 out of 5
The fact that you cannot cancel an order or add to an already validated order.
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Response from Wesco
Hello and thank you for your feedback. In order to best meet your expectations, we process orders as quickly as possible. We hope your order brings you satisfaction.