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A
Rating: 3 out of 5
Too much difference between products sold to individuals and those for professionals.... That's a regret
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
I had requested delivery between December 14 and 22, 2018 because the site was under construction. We received the package on December 3!!! Not cool!
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A
Rating: 3 out of 5
Serious site but disappointed with the product
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find what you were looking for among our selections. For more advice, please feel free to use the site's chat if you have any questions. We will be happy to assist you.
A
Rating: 3 out of 5
Good quality products, return shipping costs are the responsibility of the customer and the costs are high, no commercial gesture even though there were missing items in my order.
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A
Rating: 1 out of 5
We were supposed to be delivered on Monday, December 4th, the package was finally delivered on Thursday, November 29th. We were absent, we did not receive any phone call from the carrier, the package was delivered to a neighbor, fortunately, we get along well with them but I should not have imposed this constraint and responsibility on them in case of problems with the package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, we cannot control the delivery. Thanks to your feedback, we have alerted the transport company to resolve these inconveniences. We apologize for this.
A
Rating: 3 out of 5
Products conform to the description but some sheets were missing stickers..
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A
Rating: 3 out of 5
There are missing photos.
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A
Rating: 1 out of 5
Hello, The supplier Wesco is not at fault (although the product I initially ordered was out of stock and the restocking times were doubled compared to what was announced on the website). The company tasked by Wesco to carry out the delivery is the issue: delivery window from 9 am to 5 pm (nothing more precise) and the delivery person delivers to the street and refuses to enter your residence (he is not paid to 'take the elevator').
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A
Rating: 3 out of 5
The products and speed are satisfactory. However, the packages are not sturdy enough: more than half of the 6 packages were opened and/or damaged (opened along the perforated lines, or a piece of cardboard detached with very small visible glue dots at the start). As a result, 4 items missing.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the inconvenience caused by the delivery. We hope that the returned products meet your satisfaction.
A
Rating: 3 out of 5
You can find what you want but without great precision on the product.
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A
Rating: 3 out of 5
I did not go to this site. I found the product through an intermediary site
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A
Rating: 3 out of 5
Only one problem at the time of order validation with the security code, so I had to start over, otherwise nothing to say.
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A
Rating: 3 out of 5
No particular memory of this site..
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A
Rating: 3 out of 5
probably an error in the order
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A
Rating: 1 out of 5
I am very unhappy because I ordered 4 ropes of different colors, received 4 of the same color, and the customer service kindly informs me that it is like that and not otherwise. I do not call that a 'customer service' and will try to order from a site that respects the needs of its customers.
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Response from Wesco
Hello and thank you for your feedback. The set of jump ropes you ordered is indeed made up of random colors. We specified that the colors were 'various' but your comment makes us understand that it misleads in this case and will allow us to correct the product sheet. Your dissatisfaction affects us and we hope you will not hold it against us.
A
Rating: 3 out of 5
Problem with delivery and follow-up after order; lack of responsiveness
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
A
Rating: 3 out of 5
Not easy to create an account for an association
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Response from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
A
Rating: 3 out of 5
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
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A
Rating: 3 out of 5
a lot of choice of items
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A
Rating: 3 out of 5
Order received on time but disappointed not to have received the catalog even though I had requested it.
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A
Rating: 3 out of 5
good
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A
Rating: 3 out of 5
Very expensive and some products are not of quality, as one might think given the price
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A
Rating: 3 out of 5
Delivery time to be improved.
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A
Rating: 1 out of 5
Great product, quality materials and colors, just a bit long for delivery
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A
Rating: 1 out of 5
It's pathetic!! very disappointed, I do not recommend nor will I place an order with you. Both in terms of deliveries and the products delivered.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, errors can sometimes disrupt their smooth running. We are truly sorry for your experience and understand your dissatisfaction.
A
Rating: 3 out of 5
I regret not being able to take advantage of the promo code 'free shipping' because your site did not accept it.
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A
Rating: 3 out of 5
A defective product delivered despite the packaging (bottle very damaged at the cap)
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A
Rating: 3 out of 5
The product does not match the one in the photo
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Response from Wesco
Hello and thank you for your feedback. Each year we update the visuals to match the evolution of the products. Some may be less visible than others. Thank you for your help.
A
Rating: 3 out of 5
The products seem to be of good quality but, please take into account the colors ordered for deliveries or send a message indicating the change
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take when preparing your packages, we sometimes make mistakes. So we apologize and hope you will appreciate your cot, in the desired color.
A
Rating: 3 out of 5
I returned the order, it does not suit me, too small
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A
Rating: 3 out of 5
The delivery took a long time and was done in two parts.
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A
Rating: 3 out of 5
Unusually long delay.
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A
Rating: 3 out of 5
Big issues regarding delivery: a first delivery notice that we never found in our mailbox... Then after a call to Wesco, the carrier contacts us to confirm their visit on Wednesday... without specifying a time slot... basically, I take a day off to receive my son's play mat... after waiting more than 15 days... For an item that I paid 75 euros for, I'm a bit frustrated...
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We have contacted the carrier to ensure that this kind of situation does not happen again. We hope your order meets your satisfaction.
A
Rating: 3 out of 5
Hello! I have received my order, and earlier than expected, I was delighted. However, despite doing everything necessary, my product does not work well, and I returned it on Monday, with an explanatory note. Hoping to receive another Time Tracker in good working condition and without additional costs (as I had to pay shipping fees to return it) soon, so I can properly rate the Wesco site! Best regards, C. Motta
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A
Rating: 3 out of 5
Nothing to report!
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A
Rating: 3 out of 5
Clear site
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A
Rating: 3 out of 5
Thank you for your feedback, it helps us improve our services. We have contacted your carrier to ensure that this type of situation does not happen again. Furthermore, we are delighted to know that your purchase gives you complete satisfaction.
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Response from Wesco
Top-notch phone reception
very fast delivery
I recommend!!!
very fast delivery
I recommend!!!
A
Rating: 1 out of 5
Thank you for your feedback. We hope that your product now meets your satisfaction.
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Response from Wesco
Good but lousy carrier
A
Rating: 3 out of 5
Not detailed enough;
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A
Rating: 3 out of 5
The delivery company did not take into account the deadlines selected on the Wesco site. Moreover, one item was out of stock and needed to be delivered on a second date. The first delivery person was extremely unpleasant.
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Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.