English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
Given the price, I expected better quality... The mattress is very soft and the sheet is stiff... not very pleasant to the touch.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.
Translated reviews
A
Rating: 3 out of 5
The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.
Translated reviews
A
Rating: 3 out of 5
Hello,
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Translated reviews
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
A
Rating: 3 out of 5
I had a bit of trouble finding what I was looking for, and I couldn't get the follow-up to obtain the discounted prices, too bad because I would have taken more bunk beds
Translated reviews
A
Rating: 3 out of 5
Not bad, but I say it again, given the prices and the orders we place, a loyalty program or something like that would be interesting....
Translated reviews
A
Rating: 1 out of 5
Extremely mediocre logistics service
Translated reviews
A
Rating: 3 out of 5
Very nice site, wide selection of pretty products suitable for children's ages. Disappointed by the delays and delivery.
Translated reviews
A
Rating: 3 out of 5
clear site
Translated reviews
A
Rating: 1 out of 5
Error in the content of the delivery. I did not receive any of the ordered items. Therefore, I cannot give my opinion on the products themselves but on a poor preparation of the packages.
Translated reviews
Response from Wesco
Thank you for your feedback. We hope that your products satisfy you.
A
Rating: 1 out of 5
Quality products but mediocre customer/marketing service and unreliable partial delivery that made me lose two days.
Translated reviews
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order did not meet Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 3 out of 5
our order was delivered incomplete... we are missing a mattress protector and sheets, so we cannot use the cocoon bed. no news from customer service...
Translated reviews
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was made in several parts. We apologize for this. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 3 out of 5
I appreciate the diverse range of products for sale on the site; however, the product descriptions do not match the quality received.
Translated reviews
A
Rating: 3 out of 5
big package for little things
Translated reviews
A
Rating: 1 out of 5
Error in the shipment. Another product received.
Translated reviews
Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 45 05.
A
Rating: 3 out of 5
poor stock management. We had to wait an extra week than planned not to mention the poor condition of a rug received.
Translated reviews
A
Rating: 3 out of 5
The laces do not fit for certain letters and that's a shame!
Translated reviews
A
Rating: 3 out of 5
Good material, a lot of choices for activities
Translated reviews
A
Rating: 3 out of 5
An item is missing and no response to my request...
Translated reviews
A
Rating: 1 out of 5
I placed an order considering the delivery and supply time which turned out to be false. So instead of receiving my order in 3 weeks, it took a full 2 months. Customer service also did not offer delivery in two parts rather than one, so I waited even for the products that were clearly in stock. Very disappointing.
Translated reviews
Response from Wesco
Thank you for your feedback. Victims of our success, our stocks have been strained. This explains the inconvenience and we apologize for it.
A
Rating: 3 out of 5
The announced delivery time was not respected. The telephone support later provided us with the correct information.
Translated reviews
A
Rating: 3 out of 5
Very good
Translated reviews
A
Rating: 3 out of 5
Quick order, efficient customer service but very slow delivery (more than 10 days after order). Non-compliance with delivery dates by the supplier.
Translated reviews
A
Rating: 3 out of 5
Once the bibs were in the cart, I could no longer see their colors. So I couldn't check my order before validation. Long waiting time to receive the goods.
Translated reviews
A
Rating: 3 out of 5
Delivery received more than 6 weeks after the order for 1 item that was out of stock. The item was delivered alone well before the others that I had to follow up on...
Translated reviews
A
Rating: 1 out of 5
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
Translated reviews
Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
A
Rating: 3 out of 5
Very good product, however, we are offered to choose a delivery day that suits us, but it was delivered a few days later. Too bad.
Translated reviews
A
Rating: 1 out of 5
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
Translated reviews
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
Response from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 3 out of 5
I thought the cards were stiffer.
Translated reviews
A
Rating: 3 out of 5
Not the right color.
Translated reviews
A
Rating: 3 out of 5
A product received very late. I was no longer at the center, which made it complicated for accounting.
Translated reviews
A
Rating: 3 out of 5
Received on time but delivered in an enormous box, whereas a cardboard envelope would have sufficed.
Translated reviews
A
Rating: 3 out of 5
Good
Translated reviews
A
Rating: 1 out of 5
After the first wash, the bibs lost at least 4cm in height and shrank and are much less covering. Already after waiting 1 month before receiving them, I do not recommend at all. Plus, no commercial gesture for the delay. I am contacting customer service once again today.
Translated reviews
Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advising. Our after-sales service is at your complete disposal at 05 49 80 45 05.
A
Rating: 3 out of 5
Not attractive enough
Translated reviews
A
Rating: 1 out of 5
Does not allow tracking of the shipment when the order is sent or partially sent. Unreliable after-sales service
Translated reviews
Response from Wesco
Hello and thank you for this feedback. You can track the status of your order by logging into your customer area under 'My orders'. The status of each product is indicated there. You will also find a link from the carrier to track the progress of the package.
A
Rating: 3 out of 5
Not clear for choosing the order date, which is why I called your services and they couldn't answer me.
Translated reviews
A
Rating: 1 out of 5
I still haven't received my order, it's been almost 15 days and I won't receive it until Friday, so it would have been almost 20 days of waiting. I didn't get any explanations or help from customer service, so I called the carrier myself who gave me a new delivery date 1 week later. No effort was made to try to send it to me faster and no confirmation received either by email or SMS.
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
Translated reviews
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Very well-designed site. However, it is sometimes difficult to find a particular item given the number of quality products offered.
Translated reviews
A
Rating: 3 out of 5
Delivery method: chosen delivery person does not provide a time slot: significant constraint
Translated reviews