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A
Rating: 3 out of 5
Complicated site
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Could be improved in the logic of the sections.
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A
Rating: 3 out of 5
The products are of very good quality but the description on the site is too brief, I mistakenly ordered poufs instead of pears. Not very serious but a bit annoying.
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A
Rating: 3 out of 5
The ordered products meet my expectations. However, I was delivered after the indicated date, and since I absolutely needed my order in the following days (and I had received nothing nor been informed...), I tried to contact Wesco by phone several times without success, which was quite stressful... Finally delivered on time for my events and very happy with my purchases!
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Response from Wesco
Thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The customer service was not carried out according to Wesco's commitments and we apologize for that. We are doing everything we can to ensure this does not happen again and wish you to have good times with your family.
A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 3 out of 5
The site is very good but I am disappointed with the material, I probably ordered too quickly without reading all the presentation details.
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A
Rating: 3 out of 5
The searches are not smooth
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A
Rating: 3 out of 5
I am happy with the product and that is why I give 2 stars! Indeed, my item was delivered to another person, at another address! Fortunately, this person saw my number on the package and honestly contacted me. I then had to go pick up my package from this person! What a shame to have to pay shipping costs for a package scheduled for May 7, which arrived on the 4th!!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Order delivered a week after the specified date, without any information.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
The site is good but there are a few small difficulties in finding items without having the catalog reference.
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A
Rating: 3 out of 5
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
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Response from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
A
Rating: 3 out of 5
super order but I was delivered in front of my gate luckily my husband was able to carry the structure as he was on leave our house is quite far from the gate the delivery person did not offer to carry the structure not great
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
always problems with refunds for undelivered products but the items are correct
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A
Rating: 3 out of 5
no order issues. However, tedious delivery! The carrier delivers once to a pharmacy, does not bother to call so no material and when I call them, I reach an extremely unpleasant person, who directs you to another number that never answers!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Judicious choice of items in the catalog
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A
Rating: 1 out of 5
Item ordered on 25/02/2018 and received on 13/03/2018. While the item was marked in stock. Even if bad weather can delay the delivery date, it is still unacceptable given the price of the items available at Wesco to have such a long delivery service.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 1 out of 5
Big delivery problem
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
A
Rating: 1 out of 5
It's not very practical
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Response from Wesco
Hello and thank you for taking the time to evaluate our site. Your comment 'It's not very practical' does not provide enough concrete indications about your appreciation. It has therefore not been published as it cannot provide guarantees or advice to future buyers. We thank you for your understanding.
A
Rating: 3 out of 5
Delivery date not respected
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. A technical problem triggered a delivery a few days earlier than you requested. Our logistics service is aware of the situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
a damaged product
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Response from Wesco
Hello and thank you for this comment. Our customer service will contact you to offer you a solution that meets your expectations.
A
Rating: 3 out of 5
quick
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A
Rating: 3 out of 5
Basket to be submitted to the paying organization too complicated...
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A
Rating: 3 out of 5
Maybe a bit thin
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A
Rating: 3 out of 5
When entering the product square beads in the search, it was impossible to find after several attempts, it came out by typing cube beads.
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Response from Wesco
Hello and thank you for this comment which allows us to improve our services. We will take the necessary measures to enhance the customer experience and allow for a more relevant search for products.
A
Rating: 1 out of 5
Long but long ...... Almost 2 months of waiting ...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Some of our products are sometimes victims of their success leading to unavailability. We do our best to inform our customers of any temporary unavailability of the product by displaying the estimated waiting time (2, 4, or 8 weeks) on each of our product sheets and on the order confirmation the delivery days. In case of confirmed delays, we do our utmost to inform our customers directly. We apologize for this delay which is beyond our control and wish you good times with your family.
A
Rating: 3 out of 5
Delivery needs improvement.
Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order
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Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
A
Rating: 3 out of 5
good but lacks responsiveness if there is a problem with a product
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A
Rating: 3 out of 5
Rather easy to use but sometimes complicated searches
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A
Rating: 3 out of 5
Good site, quality material, however I did not receive a shipping email for the order, luckily I was home on the day of delivery!
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A
Rating: 1 out of 5
The order sent did not correspond at all to the order placed, no control during preparation and shipping. I reported the problem to customer service who informed me that they would proceed with an exchange by sending me a prepaid label via email. 7 days later and despite follow-ups, still no label for the return nor a package corresponding to my order, even though I indicated it was a birthday gift. Customer service no longer responds to my follow-ups. I am used to online shopping but I have never seen this! For individuals, I do not recommend this site at all, regardless of the quality of Wesco products.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. Customer service is handling your request to send you the products quickly.
A
Rating: 3 out of 5
very good product
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A
Rating: 3 out of 5
Superb carpet, soft, thick!
Not at all disappointed with my purchase!
Very satisfied
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Not at all disappointed with my purchase!
Very satisfied
A
Rating: 1 out of 5
No understanding from customer service, billing service.
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it be listening or advice. Our customer service will contact you by phone and email to assist you in your process.
A
Rating: 3 out of 5
Hello. It's difficult for me to find the item I want. Second remark: I was disappointed by the animal puzzle types, excuse me, I forgot the name, they detach too easily. I regretted these purchases because there were four of them. It's a budget for me. It's rare that I'm disappointed by Wesco products.
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Response from Wesco
Hello and thank you for this comment. We are sorry to hear that your experience has not been the most satisfactory. Please know that Wesco places the utmost importance on the quality of its services. Each product listed online is tested in a laboratory to ensure compliance and the safety of the child. The 'Zanimix' products that you seem to be disappointed with will be re-tested by our quality laboratory.
A
Rating: 3 out of 5
The descriptions on the site are not detailed enough. And as a result, even though we can return, it's already too complicated.
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Response from Wesco
Thank you for your feedback. Wesco places great importance on supporting families and provides its expertise for the well-being of children. For each product, a descriptive sheet is created. This includes the technical characteristics of the product, maintenance advice (if applicable: machine washing), but also the 'Product Plus', in other words, the benefits of the game... for the child (e.g., motor skills, manipulation...)
A
Rating: 1 out of 5
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
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Response from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
A
Rating: 3 out of 5
Not easy to navigate with a mobile phone
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A
Rating: 3 out of 5
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our standard is open from Monday to Friday from 9 am to 12:30 pm and from 1 pm to 5 pm. Outside of these hours, you will reach the voicemail. Our customer service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
disappointed because I could not modify my order and take advantage of the special Christmas discount code 'free shipping'. I will be more vigilant next time. I did not find it very commercial on the part of the person who responded to my request since we have been customers with you for many years. Best regards, nursery 'l'ile aux enfants'
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Response from Wesco
Thank you for your feedback. We understand your disappointment. Discount codes unfortunately have an expiration date. We offer various promotions throughout the year, subscribe to our newsletter to be sure not to miss out.
A
Rating: 1 out of 5
Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.