Customer reviews of Wesco

Hello and thank you for taking the time to share your feedback with us. We are sorry for this difference between our site and the product received. There has indeed been a change on the supplier side. We are doing what is necessary to ensure that the visual of our product sheet is in line with reality and that there are no surprises for future buyers. We thank you in advance for your understanding and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello, and thank you for taking the time to leave a review. We understand your comment regarding the size of the shipping box and share your concern. At Wesco, we are implementing various actions to reduce our waste, particularly related to packaging. In the case of the book you ordered, its dimensions, however, forced us to use a larger box to ensure its protection during transport. We have forwarded your comment to our CSR department responsible for the continuous improvement of our environmental practices. We thank you for your commitment and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry for the preparation error in your order and sincerely apologize. Our customer service has received your complaint and is taking the necessary steps to process your case as quickly as possible. We thank you in advance for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry that you received the product incomplete and we apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the product)? We thank you in advance for this information and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to sincerely apologize for the issues encountered during delivery. Our customer service has taken charge of your complaint and is proceeding with a reshipment of the products. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.

Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.

Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.

Hello and thank you for sharing your feedback with us. We are sorry that the delivery service went this way and we sincerely apologize. Our customer service has taken charge of your case: the delivery fees will be refunded and your order will be resent. We thank you in advance for your patience. We look forward to seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for alerting us through this means regarding your shopping experience on our site. We are sorry to read that the order has several issues. Customer service has taken your request into account and plans to resend the missing products or those with defects as soon as possible. Despite this unsuccessful experience, we hope to see you again on our site to make a better impression. Have a nice day.

Hello and thank you for sharing your feedback with us. We are sorry for the issues encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the products received). At the same time, we have forwarded your feedback on the drilling to our quality service so that a stock check can be carried out to ensure that this is indeed an isolated case. We thank you in advance for your information and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.

Hello, and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to read about your disappointment and we offer our sincerest apologies. After checking, an email was sent to you on September 8 to inform you of the stock shortage on two references and to offer you a modification of your order. Our customer service is of course at your disposal at 05 49 800 166 to find the most suitable solution with you. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies. The necessary steps have been taken to ensure that the 3 missing tops reach you as soon as possible. Meanwhile, your request for a commercial gesture has been forwarded to our customer service. We hope to regain your full trust with a future order. Have a nice day.

Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry that the package arrived in poor condition and we would like to extend our sincerest apologies. As soon as the product is returned, our customer service will be able to process its refund. We thank you in advance for your understanding and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry for the quality issue encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.

Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.

Hello and thank you for sharing the situation with us. We sincerely apologize for the quality of the product that did not meet our commitments. To provide you with a solution, we invite you to write to us at [email protected] (reminding us of your order number, the relevant reference, and attaching a photo of the non-compliant product). We thank you in advance for these details and hope to regain your trust during your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the incomplete delivery of your order and fully understand your disappointment. Our customer service is currently in the process of resending the missing mattress. We thank you for your patience and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.

Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the announced deadlines at the time of your order confirmation. We hope that despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize for the failure to meet the delivery deadline and fully understand your dissatisfaction. Your feedback regarding the assembly of the straps has been forwarded to our design team. We hope that the deck chair will still bring you satisfaction in use and we look forward to seeing you again on your next order. Have a nice day.

Hello and thank you for sharing your feedback with us. We understand your dissatisfaction and we would like to extend our sincerest apologies. Our customer service will get back in touch with you to offer a commercial gesture. We hope you will give us the opportunity to make a better impression and that we can regain your trust during your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We sincerely apologize for the delay in the delivery of your order. This setback is related to a supply delay, and we acknowledge that we have lacked communication on this matter. Your feedback is valuable to us and helps us improve our services. We hope you will give us the opportunity to provide you with a more satisfactory experience on your next order at wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize for the partial delivery of your order. Our customer service is following up on your case and is doing everything necessary to ensure that the missing items reach you very soon. We sincerely regret this situation and hope to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sorry that your package suffered the hazards of transport and we would like to apologize for the delivery delay. For the missing part, we invite you to contact us at [email protected] (specifying the order number, the relevant reference, and the missing part) so that we can remedy this problem. We thank you for your loyalty and patience. We look forward to seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry that the delivery time was not respected and we offer our sincerest apologies. We understand your frustration, especially since the return is an important period for a school. After verification, we found that there was a delay in preparing your order, followed by temporary storage (during the school's closure for holidays) and finally a longer than expected delivery time. We hope you will give us the opportunity to fully satisfy you on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize that you have encountered delivery problems multiple times and we offer our sincerest apologies. Your feedback has been forwarded to our teams to improve the quality of our services. We hope to have the opportunity to regain your trust by providing you with a smoother and flawless experience on your next order. Our customer service is of course at your disposal for any questions at 05 49 800 166. Have a nice day.

Hello and thank you for taking the time to leave a review. We apologize for the difficulties encountered in reaching us. After verification, your order was placed the day after the end of the summer sales, which explains why the discounts were not applied. We still hope that the products bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We fully understand your dissatisfaction and sincerely apologize for the inconveniences encountered, both with the products and the difficulty in reaching our customer service. Your complaint has been taken into account: a carrier will soon come to collect the item, and your refund will be processed as soon as possible. We hope that despite this bad experience, you will give us the chance to fully satisfy you on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We sincerely apologize for the delivery delay as well as for the error in preparing your order. In order to remedy this, we invite you to write to us at [email protected] specifying your order number and attaching a photo of the received product. We thank you in advance for your feedback and hope to have the opportunity to offer you a better experience with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply delay on one of the ordered references. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry for this preparation error and understand your disappointment, especially since you had an immediate need. If you wish to make a complaint, you can write to us at [email protected]. We hope you will give us the opportunity to provide you with a better experience on your next order. Have a good day.