Reviews Wesco

9/10
★★★★★
based on 14660 reviews published

Latest customer reviews

2 /5
★★☆☆☆

Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?

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Acheteur Vérifié
purchased on 12/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
2 /5
★★☆☆☆

Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend

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Acheteur Vérifié
purchased on 08/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
5 /5
★★★★★

Well-known and recognized site in the world of early childhood

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Acheteur Vérifié
purchased on 12/04/2021
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5 /5
★★★★★

Happy with Wesco, quick order and quality products

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Acheteur Vérifié
purchased on 12/04/2021
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5 /5
★★★★★

Super fast delivery, I am delighted. The products are of very good quality.

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Acheteur Vérifié
purchased on 09/04/2021
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2 /5
★★☆☆☆

A slightly long order, I feel like I bought a second-hand product.

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Acheteur Vérifié
purchased on 13/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
5 /5
★★★★★

Delivery ahead of schedule. Good quality. Very satisfied!

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Acheteur Vérifié
purchased on 12/04/2021
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4 /5
★★★★☆

Everything was very good, delivery times shorter than announced, very good material but a box too big so a lot of empty space: not good for the planet. Adjust the boxes to the quantity ordered...

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Acheteur Vérifié
purchased on 11/04/2021
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5 /5
★★★★★

Well packaged order, fast delivery, quality products

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Acheteur Vérifié
purchased on 11/04/2021
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5 /5
★★★★★

Good

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Acheteur Vérifié
purchased on 11/04/2021
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3 /5
★★★☆☆

Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!

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Acheteur Vérifié
purchased on 06/04/2021
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5 /5
★★★★★

Received before the scheduled date everything was perfect

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Acheteur Vérifié
purchased on 11/04/2021
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4 /5
★★★★☆

Carpet stuffed in the mailbox because I didn't expect to be delivered so quickly. Otherwise, satisfied.

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Acheteur Vérifié
purchased on 10/04/2021
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5 /5
★★★★★

Perfect good value for money

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Acheteur Vérifié
purchased on 10/04/2021
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5 /5
★★★★★

Quick order, perfect packaging

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Acheteur Vérifié
purchased on 08/04/2021
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5 /5
★★★★★

Very nice product. Excellent quality. Fast and careful shipping. I will buy other products!

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Acheteur Vérifié
purchased on 09/04/2021
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5 /5
★★★★★

Perfect, nothing to complain about. Item well packaged.

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Acheteur Vérifié
purchased on 10/04/2021
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5 /5
★★★★★

Very smooth and clear

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Acheteur Vérifié
purchased on 10/04/2021
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5 /5
★★★★★

Fast shipping

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Acheteur Vérifié
purchased on 11/04/2021
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5 /5
★★★★★

I regret the withdrawal at the relay point because the delivery is quite expensive!! Especially with two orders, these fees x2!!! I hope to receive a commercial gesture with the next orders. Best regards

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Acheteur Vérifié
purchased on 11/04/2021
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 08/04/2021
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5 /5
★★★★★

Great site.

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Acheteur Vérifié
purchased on 04/04/2021
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5 /5
★★★★★

Excellent site

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Acheteur Vérifié
purchased on 09/04/2021
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5 /5
★★★★★

Easy to use site, order delivered quickly and well packaged, quality products. I will order again from wesco.

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Acheteur Vérifié
purchased on 09/04/2021
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5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 10/04/2021
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3 /5
★★★☆☆

Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts

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Acheteur Vérifié
purchased on 08/04/2021
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5 /5
★★★★★

Fast delivery and items conform to my expectations

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Acheteur Vérifié
purchased on 06/04/2021
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 06/04/2021
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3 /5
★★★☆☆

I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..

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Acheteur Vérifié
purchased on 14/03/2021
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5 /5
★★★★★

Very satisfied, delivered earlier than expected, well packaged, I recommend

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Acheteur Vérifié
purchased on 08/04/2021
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1 /5
★☆☆☆☆

A broken bed leg, I do not recommend, despite the fast delivery

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Acheteur Vérifié
purchased on 07/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
4 /5
★★★★☆

I am satisfied with the ordered products, delivery times are correct when the products are available and navigation on the site is easy.

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Acheteur Vérifié
purchased on 12/03/2021
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5 /5
★★★★★

I recommend wesco. Very professional. Very good quality items that meet expectations. Very good value for money.

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Acheteur Vérifié
purchased on 07/04/2021
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5 /5
★★★★★

Order received quickly, serious site and quality products

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Acheteur Vérifié
purchased on 07/04/2021
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5 /5
★★★★★

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié
purchased on 07/04/2021
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5 /5
★★★★★

Fast delivery, impeccable service..

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Acheteur Vérifié
purchased on 26/03/2021
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4 /5
★★★★☆

Very good site, rich in proposals.

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Acheteur Vérifié
purchased on 12/03/2021
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5 /5
★★★★★

Rather coherent site

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Acheteur Vérifié
purchased on 06/04/2021
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5 /5
★★★★★

Everything was perfect, item, packaging, and delivery. Bravo!

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Acheteur Vérifié
purchased on 06/04/2021
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5 /5
★★★★★

Generally, I am satisfied with wesco products. Except for this last order where I couldn't return the damaged mattress because I urgently needed it.

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Acheteur Vérifié
purchased on 21/03/2021
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