/10
★★★★★
based on 13334 reviews published
★★★★★
based on 13334 reviews published
Latest customer reviews
5
/5
★★★★★
Simple and well designed
Acheteur Vérifié
purchased on 24/11/2019
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3
/5
★★★☆☆
A bit disappointed with this site, delivery not respected two months of waiting! Yet scheduled in 2 to 3 weeks... moreover, the bottom of the module was torn and no response from customer service which I have notified!
Acheteur Vérifié
purchased on 14/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Your order did indeed take longer than expected due to stock reasons. However, we did inform you. The day we were restocked, we sent you another message informing you that your order would be delivered within 8 days. Regarding your module, we are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We apologize for this. Your complaint has been duly noted by our customer service.
5
/5
★★★★★
Many quality products and in interesting quantities
Acheteur Vérifié
purchased on 27/11/2019
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5
/5
★★★★★
First order, nothing to say. Satisfied.
Acheteur Vérifié
purchased on 27/11/2019
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4
/5
★★★★☆
Fast order and very well packaged
Acheteur Vérifié
purchased on 27/11/2019
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1
/5
★☆☆☆☆
Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!
Acheteur Vérifié
purchased on 03/11/2019
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Answer from Wesco
Hello, we thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. To apologize, our customer service offered you compensation on your order. We hope that this has brought you complete satisfaction.
2
/5
★★☆☆☆
I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...
Acheteur Vérifié
purchased on 21/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and products. We hope that your new light balls bring you complete satisfaction.
1
/5
★☆☆☆☆
No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.
Acheteur Vérifié
purchased on 12/11/2019
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Answer from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
5
/5
★★★★★
The site is very well done. Delivery within the expected deadlines.
Acheteur Vérifié
purchased on 20/11/2019
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5
/5
★★★★★
Order delivered within the correct timeframe. Careful packaging and products conforming. Nothing to complain about... Very good!
Acheteur Vérifié
purchased on 23/11/2019
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3
/5
★★★☆☆
I am still waiting for part of my order
Acheteur Vérifié
purchased on 10/11/2019
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5
/5
★★★★★
It's fast and precise
Acheteur Vérifié
purchased on 16/11/2019
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3
/5
★★★☆☆
Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.
Acheteur Vérifié
purchased on 04/10/2019
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 25/11/2019
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5
/5
★★★★★
Delivery as expected, deadlines respected. The products being for Christmas were not tested.
Acheteur Vérifié
purchased on 23/11/2019
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5
/5
★★★★★
Good site
Acheteur Vérifié
purchased on 24/11/2019
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5
/5
★★★★★
Packages received on time and in accordance with my expectations. Very satisfied
Acheteur Vérifié
purchased on 22/11/2019
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1
/5
★☆☆☆☆
Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, small accidents can happen and we apologize for that. You placed your order on November 25, you received your item on November 28. You sent us a first email on the 28th to request a replacement. We processed your email on the 29th and proceeded with a new shipment while responding to you. You also sent us three messages on our Facebook page on the 29th lamenting our lack of responsiveness and attention and threatening to tarnish our reputation. We responded to your messages sincerely and within minutes. I regret to say that your comment seems unfair to me. That said, we completely understand your disappointment regarding the receipt of the first package and we apologize for this inconvenience.
5
/5
★★★★★
Well-designed site!
Acheteur Vérifié
purchased on 25/11/2019
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5
/5
★★★★★
Very good, nothing to say, deadlines respected and order corresponding to my expectations.
Acheteur Vérifié
purchased on 26/11/2019
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4
/5
★★★★☆
Delivery too long for my second product, I missed the birthday date!!!!
Acheteur Vérifié
purchased on 10/11/2019
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5
/5
★★★★★
Nice
Acheteur Vérifié
purchased on 24/11/2019
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5
/5
★★★★★
Reactive. Reliable
Acheteur Vérifié
purchased on 28/11/2019
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5
/5
★★★★★
Very pleasant site to visit, package received quickly. However, I would have liked to be informed about the delivery of my package (email, or information saying you will be delivered on such day between such and such hour)
Acheteur Vérifié
purchased on 25/11/2019
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4
/5
★★★★☆
Fast and compliant shipping. Even if all items could have been sent in one package instead of two.
Acheteur Vérifié
purchased on 23/11/2019
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5
/5
★★★★★
You are serious, my doll arrived before the expected reception date. The package was impeccable.
Acheteur Vérifié
purchased on 23/11/2019
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3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 07/10/2019
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5
/5
★★★★★
Very good site.
Acheteur Vérifié
purchased on 25/11/2019
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5
/5
★★★★★
Very satisfied for a first order. Regarding the quality of the paint, I don't know because it is part of my son's Christmas gifts.
Acheteur Vérifié
purchased on 25/11/2019
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 19/11/2019
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