/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast
Acheteur Vérifié
purchased on 03/04/2019
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3
/5
★★★☆☆
Poorly packaged, the makeup stones were upside down, some of which were broken
Acheteur Vérifié
purchased on 28/03/2019
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3
/5
★★★☆☆
Search engine not very efficient
Acheteur Vérifié
purchased on 27/03/2019
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3
/5
★★★☆☆
Carrier to avoid: no delivery time during the day, no call before or after, and I had to go pick it up myself afterwards. I paid for delivery for nothing
Acheteur Vérifié
purchased on 22/03/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier so that this does not happen again. However, we hope that your order brings you satisfaction.
3
/5
★★★☆☆
Not delivered yet
Acheteur Vérifié
purchased on 29/03/2019
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3
/5
★★★☆☆
I was not delivered on the scheduled day. Fortunately, the second time the pickup point was open when the delivery person came by. Otherwise, the order is compliant.
Acheteur Vérifié
purchased on 20/03/2019
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3
/5
★★★☆☆
Unpleasant phone reception
Acheteur Vérifié
purchased on 18/03/2019
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3
/5
★★★☆☆
Good site, but I would have preferred free shipping given the amount of my order. Disappointed that there is no rate for childminders
Acheteur Vérifié
purchased on 18/03/2019
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Answer from Wesco
Hello and thank you for your feedback. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
3
/5
★★★☆☆
Top products but delivery times not respected and unpleasant customer service!
Acheteur Vérifié
purchased on 13/03/2019
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3
/5
★★★☆☆
Missing one puzzle out of the 4 in a game.
Acheteur Vérifié
purchased on 15/03/2019
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3
/5
★★★☆☆
Average, satisfied with the order but big delivery issue... the delivery person didn't even bother to ring our doorbell and left the package at a pickup point even though I paid for home delivery. very annoying and therefore disappointing...
Acheteur Vérifié
purchased on 19/03/2019
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
i
Acheteur Vérifié
purchased on 19/03/2019
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
3
/5
★★★☆☆
Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coch e9
Acheteur Vérifié
purchased on 17/03/2019
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Answer from Wesco
Hello and thank you for your comment. We apologize for this inconvenience and hope that the product in its entirety meets your satisfaction. Regarding the processing time for requests, you have noticed that it is indicative and we are pleased to have processed your file in less than two days. We hope to see you again soon on our site.
3
/5
★★★☆☆
Two and a half months wait for an item.
Acheteur Vérifié
purchased on 03/01/2019
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2
/5
★★☆☆☆
I only received part of my order as expected, I don't know when I will get the rest
Acheteur Vérifié
purchased on 14/03/2019
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
3
/5
★★★☆☆
Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.
Acheteur Vérifié
purchased on 11/03/2019
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3
/5
★★★☆☆
Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!
Acheteur Vérifié
purchased on 12/03/2019
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Answer from Wesco
Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.
3
/5
★★★☆☆
Average, unfortunately a very late delivery.
Acheteur Vérifié
purchased on 07/03/2019
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3
/5
★★★☆☆
There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.
Acheteur Vérifié
purchased on 11/03/2019
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3
/5
★★★☆☆
Not always easy to quickly find the product you are looking for on the site.
Acheteur Vérifié
purchased on 04/03/2019
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3
/5
★★★☆☆
Good but navigation could be improved.
Acheteur Vérifié
purchased on 04/03/2019
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3
/5
★★★☆☆
Very good site
order received quickly
Acheteur Vérifié
purchased on 08/03/2019
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3
/5
★★★☆☆
The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.
Acheteur Vérifié
purchased on 13/02/2019
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Answer from Wesco
Hello and thank you for your feedback. We do our best to offer you the best products at acceptable prices. All the equipment we sell is scrutinized by our integrated quality laboratory as well as external quality laboratories. The materials and design evolve over the years. We design and manufacture our items in respect of these constraints and our values. However, we are sorry for your dissatisfaction.
3
/5
★★★☆☆
The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.
Acheteur Vérifié
purchased on 06/03/2019
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3
/5
★★★☆☆
Sometimes difficult to find your way around the different product categories
Acheteur Vérifié
purchased on 01/03/2019
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Answer from Wesco
Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.
3
/5
★★★☆☆
Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...
Acheteur Vérifié
purchased on 24/02/2019
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Answer from Wesco
Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.
2
/5
★★☆☆☆
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
Acheteur Vérifié
purchased on 28/02/2019
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Answer from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.
3
/5
★★★☆☆
Very good site but a bit expensive
Acheteur Vérifié
purchased on 25/02/2019
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2
/5
★★☆☆☆
The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...
Acheteur Vérifié
purchased on 27/02/2019
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Thus, we process your requests as quickly as possible. This choice sometimes involves delays but guarantees the maintenance of our values and local employment. We thank you for your patience and hope to see you again soon on our site.
2
/5
★★☆☆☆
I bought the solar system and the earth does not hold....
Acheteur Vérifié
purchased on 22/02/2019
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Answer from Wesco
Hello and thank you for your feedback. We attach the utmost importance to offering you items of impeccable quality. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.