/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good, but you need to check the dimensions as the photos are misleading
Acheteur Vérifié
purchased on 08/05/2019
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2
/5
★★☆☆☆
Packaging of the damaged bench plastic
Acheteur Vérifié
purchased on 07/05/2019
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Answer from Wesco
Hello and thank you for your feedback. The quality of our services is particularly important to us. We hope that your new bench fully meets your expectations and that it has found its place in your home.
3
/5
★★★☆☆
Purchase of suitable material
Acheteur Vérifié
purchased on 29/04/2019
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2
/5
★★☆☆☆
Delivery time quite long. Customer service not responsive. Order error.
Acheteur Vérifié
purchased on 26/04/2019
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
3
/5
★★★☆☆
Not disappointed with the quality or price of the items, but the order intended for my son's Easter arrived 6 days later than expected. So no Easter..
Acheteur Vérifié
purchased on 07/04/2019
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2
/5
★★☆☆☆
Disappointed, I received my package well packed in a sturdy box, when I opened it there was a film to prevent everything from moving around in the box, and then I saw brushes loose in the box without packaging fortunately they are not damaged and a pack of small rings completely open so I had to search for them at the bottom of the box and well the number is not there I am missing 3
Acheteur Vérifié
purchased on 18/04/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, it happens that an oversight degrades your package and we apologize for that. We place great importance on offering you quality products while meeting your needs. Therefore, we invite you to contact our customer service by email at [email protected] to resolve this issue of missing parts.
3
/5
★★★☆☆
Received in 4 packages and very spaced out in time
Acheteur Vérifié
purchased on 27/03/2019
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3
/5
★★★☆☆
It's a site that is quite good but for communities, not for a childcare assistant like me. Prices too high, what a shame.
Acheteur Vérifié
purchased on 16/04/2019
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2
/5
★★☆☆☆
The order is delivered to the foot of the building... The carrier did not inform me and on Wesco I did not see the information at the time of the order... maybe it was marked in very small print?? In any case, in addition to the delivery delay, it's very average...
Acheteur Vérifié
purchased on 03/04/2019
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Answer from Wesco
Hello and thank you for your comment. We apologize for the additional delay. Delivery to the upper floors of a building is indeed an additional service that carriers do not always want to provide. We invite you to specify this in advance for your future orders.
3
/5
★★★☆☆
Delivery times a bit long but okay...
Acheteur Vérifié
purchased on 11/04/2019
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3
/5
★★★☆☆
A check of the order just before its departure would have prevented me from receiving a footrest instead of the large bin ordered. Adhering to the delivery date announced in the order confirmation would have allowed me to refuse the wrong package immediately. The processing time for these errors, for which I am not responsible, is too long compared to a normal order.
Acheteur Vérifié
purchased on 10/04/2019
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Answer from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your bin and will not hold this delay against us too much.
3
/5
★★★☆☆
Upon receipt, the packaging box was torn in 2 places, luckily the merchandise was intact
Acheteur Vérifié
purchased on 10/04/2019
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2
/5
★★☆☆☆
Disappointed. The instruments do not work
Acheteur Vérifié
purchased on 03/04/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope that the musical initiation instruments now bring you satisfaction.
3
/5
★★★☆☆
I placed an order for an amount of €250 and it wasn't even verified before being sent. I received an item that was poorly manufactured in the factory. I am also disappointed with my supposedly odorless bin which smells just as much as any other bin every time I add a layer.
Acheteur Vérifié
purchased on 03/04/2019
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Answer from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected]. If the item really does not suit you, you have up to 20 days to retract your order.
3
/5
★★★☆☆
Average delivery time different from what was announced.
Acheteur Vérifié
purchased on 29/03/2019
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3
/5
★★★☆☆
Improve the ease of purchase by an associative company (currently not possible to send a check!)
Acheteur Vérifié
purchased on 02/04/2019
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Answer from Wesco
Hello and thank you for your comment. Administrations, and especially municipalities, generally only pay by mandate. This is therefore the solution we have adopted with this type of client.
3
/5
★★★☆☆
Fast
Acheteur Vérifié
purchased on 03/04/2019
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3
/5
★★★☆☆
Poorly packaged, the makeup stones were upside down, some of which were broken
Acheteur Vérifié
purchased on 28/03/2019
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3
/5
★★★☆☆
Search engine not very efficient
Acheteur Vérifié
purchased on 27/03/2019
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3
/5
★★★☆☆
Carrier to avoid: no delivery time during the day, no call before or after, and I had to go pick it up myself afterwards. I paid for delivery for nothing
Acheteur Vérifié
purchased on 22/03/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier so that this does not happen again. However, we hope that your order brings you satisfaction.
3
/5
★★★☆☆
Not delivered yet
Acheteur Vérifié
purchased on 29/03/2019
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3
/5
★★★☆☆
I was not delivered on the scheduled day. Fortunately, the second time the pickup point was open when the delivery person came by. Otherwise, the order is compliant.
Acheteur Vérifié
purchased on 20/03/2019
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3
/5
★★★☆☆
Unpleasant phone reception
Acheteur Vérifié
purchased on 18/03/2019
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3
/5
★★★☆☆
Good site, but I would have preferred free shipping given the amount of my order. Disappointed that there is no rate for childminders
Acheteur Vérifié
purchased on 18/03/2019
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Answer from Wesco
Hello and thank you for your feedback. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
3
/5
★★★☆☆
Top products but delivery times not respected and unpleasant customer service!
Acheteur Vérifié
purchased on 13/03/2019
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3
/5
★★★☆☆
Missing one puzzle out of the 4 in a game.
Acheteur Vérifié
purchased on 15/03/2019
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3
/5
★★★☆☆
Average, satisfied with the order but big delivery issue... the delivery person didn't even bother to ring our doorbell and left the package at a pickup point even though I paid for home delivery. very annoying and therefore disappointing...
Acheteur Vérifié
purchased on 19/03/2019
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
i
Acheteur Vérifié
purchased on 19/03/2019
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
3
/5
★★★☆☆
Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coch e9
Acheteur Vérifié
purchased on 17/03/2019
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Answer from Wesco
Hello and thank you for your comment. We apologize for this inconvenience and hope that the product in its entirety meets your satisfaction. Regarding the processing time for requests, you have noticed that it is indicative and we are pleased to have processed your file in less than two days. We hope to see you again soon on our site.
3
/5
★★★☆☆
Two and a half months wait for an item.
Acheteur Vérifié
purchased on 03/01/2019
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