★★★★★
based on 13790 reviews published
Latest neutral customer reviews
Hello, We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Hello. It's difficult for me to find the item I want. Second remark: I was disappointed by the animal puzzle types, excuse me, I forgot the name, they detach too easily. I regretted these purchases because there were four of them. It's a budget for me. It's rare that I'm disappointed by Wesco products.
The descriptions on the site are not detailed enough. And as a result, even though we can return, it's already too complicated.
Not easy to navigate with a mobile phone
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
Disappointed because I could not modify my order and take advantage of the special Christmas discount code 'free shipping'. I will be more vigilant next time. I did not find it very commercial on the part of the person who responded to my request since we have been customers with you for many years. Best regards, nursery 'l'ile aux enfants'
After an impression of mastery of IT tools (proposal for delivery on January 18), the package arrived on December 20 without prior notice and was left in the building's hall while we were at home. Conclusion very poor for information and delivery. Very good for the product.
We indeed managed to restock earlier than expected on the product you ordered. You should have received the automatic shipping confirmation email. But sometimes this email ends up in the Spam folder of inboxes.
Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments (information and delivery against signature) and we apologize for that.
We will take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
Package a bit damaged, one brick was scratched. Otherwise, good product!
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
THE BED AND THE MATTRESS SUPER I AM VERY HAPPY... BUT THE PACKAGING REMAINS VERY AVERAGE BECAUSE THE BED IS JUST PACKED IN A BOX WITHOUT PROTECTION... AND THE MATTRESS WITH PLASTIC ARRIVED SOAKED AND DIRTY...
The site is very good, but several times I have been very disappointed with the delivery. The delivery people really do not take care of the merchandise (welded carpet folded in half and very dirty, a wet and dirty box...)
To improve
Packaging box of the parcel well damaged.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
Good
Very good, except maybe it lacks a confirmation email for the order. Indeed, at one point I had a doubt if my order had been taken. Also missing the country of manufacture of the products.
Every order placed on our site triggers the automatic sending of an order confirmation email. Sometimes this email accidentally ends up in the Spam folder of inboxes 🙂
We have taken your comment regarding the display of manufacturing countries into account and will study the issue to offer you even more transparency.
I am a bit disappointed with the site, I didn't find what I wanted! It's a shame...
Not bad site
Here is the response to a review.
Thank you,
The Wesco team