/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!
Acheteur Vérifié
purchased on 10/02/2019
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3
/5
★★★☆☆
Unfriendly customer service
Impossible to have delivery to an address other than the billing address via the website....
Acheteur Vérifié
purchased on 28/01/2019
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3
/5
★★★☆☆
I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.
Acheteur Vérifié
purchased on 07/02/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, it happens that the transport does not meet our expectations. We hope you now appreciate the spoons received and that you will not hold it against us.
2
/5
★★☆☆☆
The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.
Acheteur Vérifié
purchased on 06/02/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.
3
/5
★★★☆☆
The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).
Acheteur Vérifié
purchased on 30/01/2019
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3
/5
★★★☆☆
A few small issues when requesting quotes. site accessible to 'beginners'!!!
Acheteur Vérifié
purchased on 11/12/2018
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Answer from Wesco
Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.
3
/5
★★★☆☆
Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.
Acheteur Vérifié
purchased on 29/01/2019
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3
/5
★★★☆☆
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
Acheteur Vérifié
purchased on 27/01/2019
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3
/5
★★★☆☆
The site needs improvement: the search is not very pleasant and natural
Acheteur Vérifié
purchased on 19/11/2018
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2
/5
★★☆☆☆
The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...
Acheteur Vérifié
purchased on 02/01/2019
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]
3
/5
★★★☆☆
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
Acheteur Vérifié
purchased on 22/01/2019
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Answer from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
3
/5
★★★☆☆
Not always easy to find a product quickly
Acheteur Vérifié
purchased on 21/01/2019
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3
/5
★★★☆☆
I have requested the invoice several times since Friday, I still haven't received it.
Acheteur Vérifié
purchased on 21/01/2019
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3
/5
★★★☆☆
Very good product but received with a 1-month delay!
Acheteur Vérifié
purchased on 20/12/2018
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3
/5
★★★☆☆
It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits
Acheteur Vérifié
purchased on 19/01/2019
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3
/5
★★★☆☆
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
Acheteur Vérifié
purchased on 16/01/2019
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]
3
/5
★★★☆☆
No problem with the received material. Delivery date not respected.
Acheteur Vérifié
purchased on 12/12/2018
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Answer from Wesco
Hello and thank you for your feedback. Your packages were indeed sent the day before the indicated day. We hope this did not cause you any inconvenience and we hope to see you again soon.
3
/5
★★★☆☆
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
Acheteur Vérifié
purchased on 13/01/2019
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3
/5
★★★☆☆
Good. I found what I wanted.
Acheteur Vérifié
purchased on 11/01/2019
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3
/5
★★★☆☆
Too expensive
Acheteur Vérifié
purchased on 09/01/2019
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2
/5
★★☆☆☆
Missing a piece of an item and no one answered my question about it in customer service.
Acheteur Vérifié
purchased on 05/01/2019
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3
/5
★★★☆☆
The product is fine but the delivery much less so, lacking seriousness overall
Acheteur Vérifié
purchased on 07/01/2019
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Answer from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
3
/5
★★★☆☆
The plates and bowls are too small for the price
Acheteur Vérifié
purchased on 03/01/2019
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3
/5
★★★☆☆
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
Acheteur Vérifié
purchased on 03/01/2019
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2
/5
★★☆☆☆
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
Acheteur Vérifié
purchased on 19/12/2018
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Answer from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
3
/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 04/12/2018
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3
/5
★★★☆☆
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
Acheteur Vérifié
purchased on 06/12/2018
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
2
/5
★★☆☆☆
Good.
Acheteur Vérifié
purchased on 15/12/2018
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3
/5
★★★☆☆
Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.
Acheteur Vérifié
purchased on 18/12/2018
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Answer from Wesco
Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.
3
/5
★★★☆☆
Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!
Acheteur Vérifié
purchased on 14/12/2018
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