9/10
★★★★★
based on 13794 reviews published

Latest customer reviews

5 /5
★★★★★

Easy navigation on the site, very responsive customer service, fast delivery times.

User icon
Laurence D.
purchased on 20/09/2024
Translated review
1 /5
★☆☆☆☆

The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.

User icon
Stéphanie D.
purchased on 27/08/2024
Translated review
Answer from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.

User icon
Halte-garderie -.
purchased on 18/06/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.
3 /5
★★★☆☆

VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61

User icon
Multi Accueil Alpage -.
purchased on 17/09/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
5 /5
★★★★★

Very good.

User icon
Marie-thérèse P.
purchased on 18/09/2024
Translated review
5 /5
★★★★★

Easy to use.

User icon
Service Enfance -.
purchased on 19/09/2024
Translated review
5 /5
★★★★★

Fast delivery, well-packaged parcels. Unfortunately, one bed was damaged, but customer service is easily reachable and is assisting us in the process to replace it.

User icon
Mjc Serge Gainsbourg M.
purchased on 08/09/2024
Translated review
5 /5
★★★★★

Responsiveness.

User icon
Mairie De Courdimanche -.
purchased on 17/09/2024
Translated review
5 /5
★★★★★

Good childcare material delivered quickly and well packaged.

User icon
Muriel P.
purchased on 16/09/2024
Translated review
5 /5
★★★★★

Nothing to report.

User icon
Laetitia L.
purchased on 18/09/2024
Translated review
5 /5
★★★★★

Very good!

User icon
Rachel S.
purchased on 13/09/2024
Translated review
3 /5
★★★☆☆

The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.

User icon
Creche Les Ptits Bouts C.
purchased on 30/07/2024
Translated review
Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
5 /5
★★★★★

Large, functional, very good.

User icon
Conseil Départemental De L'ardèche -.
purchased on 10/09/2024
Translated review
5 /5
★★★★★

Very good, quality delivery and products conforming to their description!

User icon
Jade P.
purchased on 16/09/2024
Translated review
5 /5
★★★★★

Always quality.

User icon
Patricia L.
purchased on 17/09/2024
Translated review
5 /5
★★★★★

Great bed, I recommend it.

User icon
Manon J.
purchased on 16/09/2024
Translated review
5 /5
★★★★★

Very easy to navigate and order, product with very good quality for the price.

User icon
Gaëlle S.
purchased on 17/09/2024
Translated review
4 /5
★★★★☆

Fast order and delivery.

User icon
Boule De Gomme -.
purchased on 13/09/2024
Translated review
5 /5
★★★★★

Delivery was well done; the delivery person informed me of his arrival and he was on time.

User icon
Laep Ty Lutins -.
purchased on 16/07/2024
Translated review
4 /5
★★★★☆

The ordered items are very good. The delivery went well except that there was a one-day delay and I was not informed. I had to call myself to find out what was happening.

User icon
Cécile B.
purchased on 08/08/2024
Translated review
4 /5
★★★★☆

Fast delivery, products matching the description; however, a lot of cardboard was used for this order even though we recycle.

User icon
Creche Collective C.
purchased on 12/09/2024
Translated review
5 /5
★★★★★

Very good and attentive for information by phone.

User icon
Jocelyne L.
purchased on 17/09/2024
Translated review
3 /5
★★★☆☆

I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....

User icon
Aline H.
purchased on 10/09/2024
Translated review
4 /5
★★★★☆

The site is easy to use; however, some age criteria are not always taken into account.

User icon
Hopital Saint Louis -.
purchased on 03/07/2024
Translated review
1 /5
★☆☆☆☆

DELIVERY TIME TOO LONG

User icon
Claire M.
purchased on 29/08/2024
Translated review
Answer from Wesco
Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.
5 /5
★★★★★

Easy to use site. Easy ordering as well. Good order tracking on the site. Delivery within the expected dates, even a bit earlier. The only downside, the delivery person left us to carry the boxes from the truck to our home probably because my husband was there. But we both have back problems. He could have helped us a bit.

User icon
Stephanie R.
purchased on 11/09/2024
Translated review
5 /5
★★★★★

Very good

User icon
Danielle C.
purchased on 07/09/2024
Translated review
5 /5
★★★★★

Super wide choice and fast delivery, I recommend +++++

User icon
Nathalie L.
purchased on 14/09/2024
Translated review
3 /5
★★★☆☆

Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.

User icon
Firstep Libourne -.
purchased on 10/09/2024
Translated review
5 /5
★★★★★

So easy to use

User icon
Crèche Françoise Dolto -.
purchased on 23/08/2024
Translated review
4 /5
★★★★☆

Quality product, a safe bet

User icon
Maïté C.
purchased on 08/09/2024
Translated review
5 /5
★★★★★

Very good, easy to use and available and professional contacts.

User icon
- A.
purchased on 28/08/2024
Translated review
1 /5
★☆☆☆☆

Delivery delay of more than 3 weeks! And the delivery person shows up without any email or SMS to warn. Without any commercial gesture from Wesco, I will not order from you again.

User icon
Gabriel C.
purchased on 19/08/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.
4 /5
★★★★☆

In general, these are good products, sturdy, secure, and suitable

User icon
Cécile V.
purchased on 08/09/2024
Translated review
5 /5
★★★★★

.....

User icon
Fabrice G.
purchased on 04/09/2024
Translated review
4 /5
★★★★☆

Very good site

User icon
Julianne G.
purchased on 07/09/2024
Translated review
3 /5
★★★☆☆

The packages arrived in two shipments. The recipient's name was not noted.

User icon
Ecole Maternelle Georges Le Bail -.
purchased on 13/09/2024
Translated review
4 /5
★★★★☆

Quite simple

User icon
Emmanuelle P.
purchased on 23/08/2024
Translated review
5 /5
★★★★★

Very clear site, very simple navigation

User icon
Fazila G.
purchased on 12/09/2024
Translated review
5 /5
★★★★★

Quality and seriousness

User icon
Association U Veculu -.
purchased on 20/08/2024
Translated review