9/10
★★★★★
based on 14334 reviews published

Latest customer reviews

5 /5
★★★★★

I had a little trouble creating my account but I was guided by someone on the phone and after that, it works like a charm, thank you.

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Sandrine P.
purchased on 02/01/2024
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5 /5
★★★★★

Perfect

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Debarre S.
purchased on 30/12/2023
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5 /5
★★★★★

Complete site

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Christophe C.
purchased on 23/12/2023
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5 /5
★★★★★

Fast delivery, very good.

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Valerie M.
purchased on 28/12/2023
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5 /5
★★★★★

Comfortable

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Nawel Z.
purchased on 26/12/2023
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5 /5
★★★★★

I am delighted with the order I made and used it immediately! Would do it again!

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Blin D.
purchased on 25/12/2023
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5 /5
★★★★★

Accessible and clear site

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Colombiers -.
purchased on 15/12/2023
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3 /5
★★★☆☆

I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.

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Association L.
purchased on 23/11/2023
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4 /5
★★★★☆

Delayed delivery, too bad it was for Christmas.

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Sylvie L.
purchased on 11/11/2023
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3 /5
★★★☆☆

I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.

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Helder D.
purchased on 15/11/2023
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5 /5
★★★★★

Everything went very well: the exchanges with the responsive customer service, the delivery, and the quality of the product.

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Fanny D.
purchased on 21/12/2023
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5 /5
★★★★★

Very good, impeccable service. I recommend!

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Sylvie J.
purchased on 28/12/2023
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5 /5
★★★★★

I love it, although the prices could be a bit lower, it's sometimes excessive.

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Corine R.
purchased on 18/12/2023
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4 /5
★★★★☆

Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.

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Caroline B.
purchased on 22/12/2023
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4 /5
★★★★☆

Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.

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Christel L.
purchased on 16/12/2023
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1 /5
★☆☆☆☆

I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.

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Xavier O.
purchased on 29/11/2023
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Answer from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
5 /5
★★★★★

Fast shipping

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Gregoire B.
purchased on 16/12/2023
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5 /5
★★★★★

Very good

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Déborah F.
purchased on 20/11/2023
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5 /5
★★★★★

Package received before the announced date, just in time for Christmas. Product meets expectations.

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Frederique R.
purchased on 17/12/2023
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5 /5
★★★★★

Well-designed site, easy to use with sensible criteria

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Valerie E.
purchased on 18/12/2023
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5 /5
★★★★★

Very good!

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Marie T.
purchased on 10/12/2023
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5 /5
★★★★★

Very good site

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Rose Lyne L.
purchased on 13/12/2023
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5 /5
★★★★★

Very satisfied, fast and careful shipping

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Anna A.
purchased on 17/12/2023
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5 /5
★★★★★

Order received well

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Diane P.
purchased on 13/12/2023
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5 /5
★★★★★

Quality products

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Laurence P.
purchased on 27/11/2023
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5 /5
★★★★★

Very good quality; I have one that has lasted for years without any issues.

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Soraya S.
purchased on 20/12/2023
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4 /5
★★★★☆

Correct

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Charlène C.
purchased on 12/12/2023
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5 /5
★★★★★

Ultra-fast shipping

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Yana M.
purchased on 12/12/2023
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3 /5
★★★☆☆

...??

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Au Pays Des Merveilles -.
purchased on 12/12/2023
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5 /5
★★★★★

So the site itself is fine, but the delivery is a disaster; none of my orders have gone smoothly. The carrier is unreachable and postpones deliveries for no reason; it's a catastrophe. The packages arrive damaged; fortunately, the products are of good quality, otherwise, I wouldn't order anything just for that.

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Claudine L.
purchased on 30/10/2023
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. Despite all the care our teams put into preparing orders, they can exceptionally suffer from the unpredictability of transport (especially during this busy end-of-year period). We regret this particularly disappointing situation for you and sincerely apologize for the inconvenience caused. We are informing our logistics service, which will take the necessary steps with the concerned carrier to ensure that this situation does not happen again. We want to thank you for your trust and loyalty while highlighting the quality of our products in your review. We hope to have the pleasure of seeing you again in 2024 on our site. We wish you an excellent day.
4 /5
★★★★☆

Product as described and delivered on time

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Pascale M.
purchased on 11/12/2023
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5 /5
★★★★★

Very good

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Jérôme A.
purchased on 13/12/2023
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5 /5
★★★★★

Wide selection, order delivered on time and in good condition.

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Laure K.
purchased on 13/12/2023
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5 /5
★★★★★

Very good product

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Fabienne J.
purchased on 14/12/2023
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2 /5
★★☆☆☆

Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.

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Stéphanie G.
purchased on 10/12/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
5 /5
★★★★★

Very clear site, easy order, fast delivery

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Sophie D.
purchased on 14/12/2023
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3 /5
★★★☆☆

I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.

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Natacha D.
purchased on 29/11/2023
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Answer from Wesco
Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.
5 /5
★★★★★

Easy search

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Sebastien O.
purchased on 17/12/2023
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5 /5
★★★★★

Easy access

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Martine C.
purchased on 07/12/2023
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5 /5
★★★★★

Fast delivery. For the price we pay for the items, the shipping costs could have been waived.

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Maëlle B.
purchased on 07/12/2023
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