/10
★★★★★
based on 13109 reviews published
★★★★★
based on 13109 reviews published
Latest customer reviews
5
/5
★★★★★
Fast, efficient service.
Acheteur Vérifié
purchased on 15/12/2022
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1
/5
★☆☆☆☆
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
Acheteur Vérifié
purchased on 20/12/2022
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Answer from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to http://www.wesco.fr in the future. Have a nice day.
3
/5
★★★☆☆
No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.
Acheteur Vérifié
purchased on 13/11/2022
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5
/5
★★★★★
Nothing to say
Acheteur Vérifié
purchased on 10/12/2022
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 06/12/2022
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5
/5
★★★★★
I am particularly surprised by the quality of this site. The ordering and delivery service respects the announced deadlines and the order is very well packaged.
Acheteur Vérifié
purchased on 13/12/2022
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5
/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 18/12/2022
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4
/5
★★★★☆
Easy navigation on the site; very reasonable delivery time
Acheteur Vérifié
purchased on 01/12/2022
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5
/5
★★★★★
Simple site to use. Tables with complete data for selection. Very good telephone reception. Delivery within the promised timeframe.
Acheteur Vérifié
purchased on 16/12/2022
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5
/5
★★★★★
Very good, fast shipping, satisfied with my first order
Acheteur Vérifié
purchased on 12/12/2022
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5
/5
★★★★★
Delivery on time with a last-minute change of delivery location due to my work. Perfect!
Acheteur Vérifié
purchased on 12/12/2022
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5
/5
★★★★★
Simple order and quick shipping
Acheteur Vérifié
purchased on 14/12/2022
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4
/5
★★★★☆
Fast service
Acheteur Vérifié
purchased on 16/12/2022
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5
/5
★★★★★
Easy navigation and multiple options
Acheteur Vérifié
purchased on 01/12/2022
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5
/5
★★★★★
Perfect as always
Acheteur Vérifié
purchased on 14/12/2022
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3
/5
★★★☆☆
For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.
Acheteur Vérifié
purchased on 08/12/2022
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Answer from Wesco
Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
Acheteur Vérifié
purchased on 14/12/2022
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5
/5
★★★★★
Nice selection
Acheteur Vérifié
purchased on 08/12/2022
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4
/5
★★★★☆
The products are great. However, the delivery was quite long.
Acheteur Vérifié
purchased on 28/11/2022
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4
/5
★★★★☆
Website a bit complex to use at the time of ordering...
Acheteur Vérifié
purchased on 14/12/2022
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5
/5
★★★★★
Beautiful quality products, conforming to the descriptions and images on the site. Holds up well for the first 3 days with children.
Acheteur Vérifié
purchased on 16/12/2022
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5
/5
★★★★★
Very good for Wesco, but not for the delivery person who left the package on the ground and left while he saw us approaching him.
Acheteur Vérifié
purchased on 13/12/2022
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5
/5
★★★★★
Very user-friendly website, excellent products for both professional and personal use.
Acheteur Vérifié
purchased on 13/12/2022
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4
/5
★★★★☆
Easy with the different sections.
Acheteur Vérifié
purchased on 11/12/2022
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5
/5
★★★★★
Perfect, shipping and reception faster than announced.
Acheteur Vérifié
purchased on 16/12/2022
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 19/12/2022
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5
/5
★★★★★
Fast delivery.
Acheteur Vérifié
purchased on 13/12/2022
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2
/5
★★☆☆☆
Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.
Acheteur Vérifié
purchased on 15/12/2022
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5
/5
★★★★★
Very good. Meets my expectations.
Acheteur Vérifié
purchased on 16/12/2022
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5
/5
★★★★★
Fast delivery, clean packaging
Acheteur Vérifié
purchased on 12/12/2022
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