Customer reviews of ZiiPa

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 376 published reviews
5 314 84% 4 37 10% 3 11 3% 2 8 2% 1 6 2%

Reviews 2 and 4 stars

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T
Thierry B.
Rating: 2 out of 5
following a purchase from 24/03/2023
Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...
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Response from ZiiPa
Hello Mr Brun,

The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.

The ZiiPa team
Y
Yann ou Gaelle B.
Rating: 4 out of 5
following a purchase from 25/03/2023
Very nice oven, the pizzas are great One big remark about the backfire when you open the front of the oven to check it...it's potentially dangerous and the plastic handle doesn't handle it very well, plus the pellet compartment doesn't slide out perfectly...you have to be well prepared to take full advantage of it.
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Response from ZiiPa
Thank you Yann and Gaelle for your feedback. We appreciate your feedback and will take it into account to improve our oven. We'll be working on making the flashback safer and improving the quality of the pellet compartment.
P
Pascal S.
Rating: 2 out of 5
following a purchase from 17/05/2023
Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.
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Response from ZiiPa
Hello,

Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.

The ZiiPa team

J
Julien C.
Rating: 4 out of 5
following a purchase from 01/05/2023
Excellent pizza, but the little door doesn't hold until the oven is hot.
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D
Dominique M.
Rating: 2 out of 5
following a purchase from 06/12/2022
top-notch service and follow-up, with very pleasant people, but a lot of technical problems with a faulty oven (door malfunctioning) and despite very good contacts and follow-up, we had to send things back, then finally have the oven repaired... so it took a few months to finally be able to use the oven. a commercial gesture, for example, could have been considered in view of the substantial purchase. as far as the oven is concerned, (apart from this detail of the door not closing) the only snag is the wheel for turning the pizza, which isn't ideal. We also had to buy a 2nd shovel. We're fully satisfied, apart from the caster detail and the time it took to deal with the product's door problem.
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