Customer reviews of ZiiPa

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 376 published reviews
5 314 84% 4 37 10% 3 11 3% 2 8 2% 1 6 2%

Reviews 3 and 4 stars

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J
JEAN YVES B.
Rating: 4 out of 5
following a purchase from 26/06/2023
Pallet arrived damaged with a half-empty bag of pellets. After calling the store, I was promised that customer service would call me back. Since then, nothing....
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Response from ZiiPa
Hello Jean-Yves,
We have taken your request into account and have also informed our carrier.
Please send an e-mail to [email protected], so that customer service can get back to you as soon as possible.
Don't hesitate to send them a photo of your damaged pallet if you have one.
Our after-sales service is very responsive, but you'll have to use the e-mail box.
Thank you, we look forward to hearing from you.
Have a nice day!
The ZiiPa team
M
Marylène C.
Rating: 4 out of 5
following a purchase from 22/06/2023
Heats up well and quickly, but difficult to clean Requires several tries to get the hang of.
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Response from ZiiPa
Thank you Marylène for your review! We're delighted that our product meets your needs and that you can enjoy its functional features. We're sorry about the inconvenience you mentioned regarding its maintenance. Should you have any questions, please do not hesitate to contact us.
A
Anne G.
Rating: 4 out of 5
following a purchase from 14/06/2023
delivery ok nice shovel, very handy size
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Response from ZiiPa
Thank you, Anne, for your positive feedback. We are delighted that your delivery was satisfactory and that you enjoyed the maneuverability of the shovel.
A
Alexandra D.
Rating: 3 out of 5
following a purchase from 11/06/2023
Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... :-(
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Response from ZiiPa
Hello,

We take your message very seriously. Have you contacted our after-sales service?

The ZiiPa team
F
Frédéric R.
Rating: 4 out of 5
following a purchase from 26/05/2023
Faulty thermometer, waiting for a new one...
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Response from ZiiPa
Hello,

A new thermometer has been sent to your attention.
Thank you for your confidence.

The ZiiPa team
Y
Yann ou Gaelle B.
Rating: 4 out of 5
following a purchase from 25/03/2023
Very nice oven, the pizzas are great One big remark about the backfire when you open the front of the oven to check it...it's potentially dangerous and the plastic handle doesn't handle it very well, plus the pellet compartment doesn't slide out perfectly...you have to be well prepared to take full advantage of it.
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Response from ZiiPa
Thank you Yann and Gaelle for your feedback. We appreciate your feedback and will take it into account to improve our oven. We'll be working on making the flashback safer and improving the quality of the pellet compartment.
J
Julien C.
Rating: 4 out of 5
following a purchase from 01/05/2023
Excellent pizza, but the little door doesn't hold until the oven is hot.
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C
Candice B.
Rating: 3 out of 5
following a purchase from 24/03/2023
Overall satisfied, although it's still very difficult to maintain the right oven temperature ...
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