Customer reviews ZiiPa

Latest negative customer reviews

1/5

★☆☆☆☆

Hello I am absolutely not satisfied with the combustion of the pizza oven. I do use pellets, but maintaining the temperature is complicated. In addition, the thermometer doesn't go up to 400°C. Customer service tells me that this is normal because the thermometer is at the front of the oven. I asked for a gas oven to replace it, but Ziipa refused. I don't recommend the pellet oven over other well-known brands. I was seduced by the knob but that's about it.

Thierry P.(acheteur vérifié)

31/05/2023 at 7:43 am

purchased on 19/05/2023 

Translated review

1/5

★☆☆☆☆

The product itself is very good! and the pizzas very good. I had met Ziipa at a trade show, and told them of my interest in the product. At the time, they suggested I follow them on social networks, as they often sent out promotional codes. After several exchanges with their CM, he told me that he would alert me before the next code was introduced, so that I could benefit from it. I had an event planned (wedding anniversary) and wanted to be able to make pizzas for it, so I placed an order without a promotion in order to receive it in time (due to the May bank holiday). I was disappointed to see a promotional code on their Instagram page just 2 days after my order... Despite my contacts and explanations, they didn't want to know... In short, a great product but very poor merchants...

Pierre B.(acheteur vérifié)

30/05/2023 at 12:16 pm

purchased on 17/05/2023 

Translated review

Answer from ZiiPa

07/06/2023

Hello Pierre,
We are very sorry that this situation has arisen. We always do our best to provide excellent customer service. If you would like us to look into this situation, please email us at [email protected]. We will be happy to assist you. Thank you for your valuable feedback.