Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 246 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 81 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

All reviews

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
No FR instructions
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/09/2020
Delay between order and delivery of several weeks. Obliged to relaunch
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/10/2020
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
Very good site with good products very serious and delivery is very fast I highly recommend this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
Perfect, fast service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Perfect and thank you for the extra touches.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/10/2020
Price, speed, product availability: nothing to complain about: I don't even ask myself any questions nowadays, I order from Zoanthus.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/09/2020
Very good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Fast order delivery in 2 days
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Great site, very fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
Great, second order placed and fast delivery, careful packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/10/2020
the top speed quality and always a small gift that makes pleasure I recommend the eyes closed
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
Always so fast on order processing and shipping. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/09/2020
Fast and responsive Mistake in the package, they sent me back the right product in 24 hours. Nothing to say about customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Super site, very serious staff, very fast shipping despite the product being restocked. Third order placed with ZOANTHUS and each time not disappointed. Each receipt a little surprise or two. Thank you Clément.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Always very fast and efficient. I recommend it, well packed. ++
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
fast, careful shipment
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
Excellent, very fast delivery, perfect order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Fast and compliant, perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/10/2020
Very well delivered on time as usual I recommend.de this sites eyes closed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Fast and careful delivery. Perfect, thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Fast shipping as usual really a good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
Order well packaged and fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/10/2020
Excellent email contact, attractive prices, great packaging and product conformity: first order with this retailer, I'm really enthusiastic. The GLS delivery service is a bit messy, though.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Always impeccable. Fast and well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Always at the top. Fast, careful delivery. The little magnet and the little carambar are much appreciated at home ;)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Fast next-day delivery by GLS. Nice little gifts in the box.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Fast delivery. Pleasant site.
Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Top site, serious seller!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Always a pleasure to order from you. Super fast delivery. Don't change a thing. You're perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
Choice, prices and fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Site to recommend, fast service, not VERY FAST! Ordered Sunday 04/10/2020, delivered Tuesday 06/10/2020. Perfect packaging. Contents well packed. Nothing to complain about. I'll recommend without hesitation when the opportunity arises. Thank you and don't change a thing.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/09/2020
Tres bon site pas de probleme
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
Delivery as expected, very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/10/2020
The product seems to be of good quality (heating resistor for a small pool), to be checked after use.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Very intuitive site with quality products at attractive prices. Delivery in 48 hours at no extra cost.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Everything is perfect with zohanthus. Delivery and service top of the line
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/10/2020
fine
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