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A
Rating: 5 out of 5
Perfect
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 496 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
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A
Rating: 5 out of 5
very fast delivery
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A
Rating: 2 out of 5
Free delivery well received but 10 days after order too long.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
A
Rating: 5 out of 5
Always top notch. Order received on the requested date, i.e. 1 week after my purchase. I'll be back with my eyes closed
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Once again, super fast and well-protected parcel. A special mention for the candy.
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A
Rating: 4 out of 5
Everything arrived safely except for the salt bag...
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A
Rating: 5 out of 5
My order went very well. Arrived on time unlike others, impeccable! I did not know this site but I highly recommend it!
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A
Rating: 5 out of 5
after-sales service and good advice, thanks again to clement, for the notice ps: put it on the site
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 3 out of 5
No FR instructions
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A
Rating: 3 out of 5
Delay between order and delivery of several weeks. Obliged to relaunch
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
A
Rating: 2 out of 5
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
A
Rating: 5 out of 5
Very good site with good products very serious and delivery is very fast I highly recommend this site.
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A
Rating: 5 out of 5
Perfect, fast service
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A
Rating: 5 out of 5
Perfect and thank you for the extra touches.
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A
Rating: 5 out of 5
Price, speed, product availability: nothing to complain about: I don't even ask myself any questions nowadays, I order from Zoanthus.
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Fast order delivery in 2 days
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A
Rating: 5 out of 5
Great site, very fast delivery.
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A
Rating: 5 out of 5
Great, second order placed and fast delivery, careful packaging.
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A
Rating: 5 out of 5
the top speed quality and always a small gift that makes pleasure I recommend the eyes closed
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A
Rating: 1 out of 5
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
A
Rating: 5 out of 5
Always so fast on order processing and shipping. Thank you
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A
Rating: 5 out of 5
Fast and responsive Mistake in the package, they sent me back the right product in 24 hours. Nothing to say about customer service.
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Super site, very serious staff, very fast shipping despite the product being restocked. Third order placed with ZOANTHUS and each time not disappointed. Each receipt a little surprise or two. Thank you Clément.
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A
Rating: 5 out of 5
Always very fast and efficient. I recommend it, well packed. ++
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A
Rating: 5 out of 5
fast, careful shipment
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A
Rating: 5 out of 5
Excellent, very fast delivery, perfect order.
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A
Rating: 5 out of 5
Fast and compliant, perfect!
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A
Rating: 5 out of 5
Very well delivered on time as usual I recommend.de this sites eyes closed
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A
Rating: 5 out of 5
Fast and careful delivery. Perfect, thank you!
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A
Rating: 5 out of 5
Fast shipping as usual really a good site
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A
Rating: 5 out of 5
Order well packaged and fast delivery.
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A
Rating: 5 out of 5
Excellent email contact, attractive prices, great packaging and product conformity: first order with this retailer, I'm really enthusiastic. The GLS delivery service is a bit messy, though.
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A
Rating: 5 out of 5
Always impeccable. Fast and well packaged
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A
Rating: 5 out of 5
Always at the top. Fast, careful delivery. The little magnet and the little carambar are much appreciated at home ;)
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A
Rating: 5 out of 5
Fast next-day delivery by GLS. Nice little gifts in the box.
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A
Rating: 5 out of 5
Fast delivery. Pleasant site.
Would recommend.
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Would recommend.