English
★★★★☆
based on 39979 reviews published
Latest customer reviews
Order received without problem all good
I have not receive my pre paid order
Thank you for taking the time to share your feedback, although we are sincerely sorry to learn of your disappointment.
We fully understand your frustration at not having received your order, and we would like to apologize for this situation.
So that we can review your case and provide a solution as quickly as possible, we kindly invite you to contact our customer service team directly:
• Via the contact form available at the bottom right corner of our website
• By email: [email protected]
Our team will do everything possible to resolve this issue promptly and provide you with an appropriate solution.
Kind regards,
The 1001Hobbies Team
Good
Everything perfect
This is a good source for rare model kits. The kit was exactly as described. And the package arrived in good shape. I just hope that the Fujimi instructions are not all in Japanese like some Tamiya kits.
Great purchase. Fast delivery times. I recommend it.
Excellent products, remarkable variety including uncommon kits. Very clear product information. Prices more than good. Very professional.
Excellent transaction !!
He arrived quickly and well
Everything went perfectly, thank you.
Very good service and fast. Nice product.
Fast delivery and top figure. 100% original
Good
We warmly thank you for your positive feedback! We are delighted that your experience at 1001hobbies has satisfied you. Please feel free to come back to us for your next purchases, it will be a pleasure to serve you again.
Best regards,
The shop team.
Perfect
We warmly thank you for your positive feedback. We are delighted to know that you are satisfied with your experience at 1001hobbies. Your satisfaction is our greatest reward.
Best regards,
The store team
I received the wrong order.
Thank you for sharing your feedback with us. We are sincerely sorry to hear that you received the wrong order.
We kindly invite you to contact our customer service team at [email protected] so that we can assist you in resolving this issue as quickly as possible.
We wish you a pleasant rest of the day.
Best regards,
The 1001hobbies Team
Great
Very good products delivered on time, top team
We warmly thank you for your positive feedback. We are delighted that our products and our team have met your expectations. Your satisfaction is our greatest reward.
Best regards,
The 1001hobbies team
Everything is great
Fast shipping and well protected. Good experience.
We warmly thank you for your positive review! We are delighted that your experience met your expectations. We look forward to seeing you soon in our store for new discoveries.
Best regards,
The 1001hobbies team
Order executed with delay but without error.
We warmly thank you for your positive feedback. It is always a pleasure to know that our customers appreciate the smooth processing of their orders. We hope to see you very soon in our online store.
The 1001hobbies team
Thank you for your help and friendly contact.
We sincerely thank you for your warm feedback. It is always a pleasure to assist you and provide you with a pleasant experience. We look forward to seeing you soon in our online store.
The 1001hobbies team
I placed an order on May 10. A Peugeot 206. I received the wrong product (a Peugeot 307). I communicated this and they told me I had to send the item back and when they received it, they would send me a coupon worth €45 to buy the item again. When I received the coupon, it didn't work. I contacted you and to my surprise, I received an email saying that my item has arrived back to you and that you would send it to me again. I trusted that you would send the item I ordered, but no, I received again the Peugeot 307 that was sent by mistake and that I DO NOT WANT. Please let me know once and for all what I can do because a month later I still do NOT HAVE THE ITEM I PAID FOR AND THAT WAS A BIRTHDAY GIFT I HAVEN'T BEEN ABLE TO GIVE.
We apologize for the inconvenience caused. We understand your frustration for having received a different item on two occasions than the one you ordered.
We sincerely regret this error and assure you that we will do everything possible to resolve it as soon as possible. We kindly ask you to contact us directly indicating your order number so that we can manage the return of the Peugeot 307 and proceed with the shipment of the correct item or, if you prefer, the corresponding refund.
We remain at your complete disposal.
Sincerely,
The 1001hobbies team
Easy to order and arrived more quickly than expected, bearing in mind the Ukrainian sender! Not built yet but capable hands.
It has arrived quickly and in good condition.
Goods ordered-paid in February 2025 and received May 2026 with several promises to receive it earlier (June, September, December 2025 or even January 2026...) unacceptable and I do not recommend this site at all.
Thank you for taking the time to share your feedback, and we completely understand your frustration.
Your order was for preordered items, the release dates of which depend directly on the publishers and manufacturers. Unfortunately, these delays have been pushed back several times by our suppliers, which forced us to communicate estimates that could not be met — and we are sincerely sorry for that.
We acknowledge that this situation has been particularly long and challenging, and that the announced deadlines have not met your legitimate expectations. This is an experience we do not wish upon any of our customers.
Best regards,
1001hobbies
Great fast shipping
Everything perfect!
Excellent performance
A big thank you for your very positive feedback! We are delighted that our service met your expectations. Your satisfaction is our greatest reward.
Best regards,
The 1001hobbies team
Sorry for the delay in responding. I am satisfied with both the delivery times and the packaging. Everything is perfect. Regards
We sincerely thank you for your positive feedback! We are happy that you are satisfied with the delivery and the packaging. We are pleased to know that everything went well.
Best regards,
The 1001hobbies team
Order of paints well received. Thank you for the speed! +++++
We warmly thank you for your positive review! We are delighted that your order of paints arrived quickly. Do not hesitate to come back to see us for your future projects, we will always be there to serve you.
Best regards,
The 1001hobbies team.
The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.
Thank you for sharing your experience with us. We are sincerely sorry to learn that the handling of your order did not meet your expectations, and we appreciate your patience throughout this process.
Please know that we have since ended our partnership with Smartbox, in order to guarantee our customers a level of service more in line with our standards.
Do not hesitate to contact us directly so that we can discuss your situation and provide you with the best possible solution.
Best regards,
The 1001hobbies team
I was delighted with the speed of the order
We sincerely thank you for your positive feedback! We are delighted to learn that the speed of your order has satisfied you. Your satisfaction is our greatest reward.
Best regards,
The 1001hobbies team
Excellent!
Okay
Everything is great!
Very professional company with an impressive catalog and timely and secure shipments.
This time everything is good, last time less so
Perfect delivery! Clear communication and perfect packaging.
We sincerely thank you for your positive feedback. We are delighted to learn that you were satisfied with the delivery and our communication. Your satisfaction is our greatest reward.
Best regards,
The 1001hobbies team
Irregular prices, some cheap models and others expensive compared to other websites. They take longer to ship the order than the customer expects. Huge and varied stock, unbeatable!! There are references that can only be found here.
Everything went well, in fact the package arrived before the deadline