English
★★★★☆
based on 39932 reviews published
Latest customer reviews
Fast international shipping, items went out the next day and the items were packed just right.
Very good seller
Clear and fast site to receive the order
However, pay attention to the quality of the packaging of the shipping box, the box inside was a bit damaged.
Great transaction!
Everything is perfect I recommend
All good
Great service and well packaged, no hesitation on buying again from you. đź‘Ť
Great choice, excellent service
Everything worked very well and the ordered item arrived intact and on time.
+++ Extraordinary article! Very professional seller! I recommend 100% +++
Fast delivery, ease of ordering
Package conforms to the order
The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations and that the information on the availability of the item was not clear. Your feedback is valuable and we are constantly working to improve the transparency of our site. We hope to have the opportunity to serve you again, providing you with a more satisfactory experience.
Best regards,
The 1001hobbies team
It cannot be that such a meager order takes 7 weeks to reach the customer. The model kit is flawless, yet I will refrain from ordering from your company in the future!
Thank you for taking the time to share your opinion. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable and helps us improve. We hope you will be tempted to give us another chance in the future.
Best regards,
The 1001hobbies team
Delivery takes way too long.
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
Package arrived as expected.. very good condition
Good follow-up on my order, delivery time more than satisfactory
Very satisfied, order sent and received quickly. Well packaged and matches the description of the item.
No responses to previous email contact regarding an order that could not be delivered. There was no answer to the questions above. Not reachable by email or phone. Total lack of response, even after I eventually asked for my already paid amount to be refunded. Really terrible. Would never place an order here again or advise others to do so. Truly extremely disappointing.
We deeply regret the experience you had with 1001hobbies. Your feedback is valuable to us and we take it very seriously. Our apologies for the lack of communication; this is not the standard we strive for. We will do our utmost to resolve your situation and ensure that this does not happen again in the future.
We appreciate your patience and are available to answer your questions. You can reach us via [contact information]. Thank you for your understanding.
Best regards,
The 1001hobbies team
Products well received, compliant. I recommend this site.
First in every way, thank you.
I have not received my package.
We are sorry to learn that you have not received your package. To resolve this issue quickly, could you please provide us with your order number? We are here to help you.
Best regards,
The 1001hobbies team
Very well nothing to say
All in order
I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.
Thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during your order. Your satisfaction is our priority and we take your feedback very seriously.
We are glad that you finally liked the kit and we are committed to improving our service to avoid such inconveniences in the future. We hope to have the opportunity to serve you again and provide you with a fully satisfactory experience.
Best regards,
The 1001hobbies team
The package arrived within the expected time frame, the games in excellent condition 10/10
It's perfect
Hello, first of all, thank you very much. Everything worked wonderfully. The goods arrived safe and on time. You have a large and good selection of items in many areas. My next order will definitely come. I can only recommend you.
So far the products appears to be available, however order to receipt is slow.
Great service
Everything is great. Great quality. Fast shipping
Fast shipping, good prices, customer service, good communication. Very satisfied
Everything perfect
R
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is our priority, and we are constantly working to improve our services. Please do not hesitate to contact us directly to discuss your experience. We would be happy to assist you.
Best regards,
The 1001hobbies team
It takes a while before I have the goods, and then I get the LM3 twice. What should I do with the second one?
Order not arrived on time, customer service seems non-existent. Super bad service. Would not recommend.
Thank you for your feedback. We are sorry to hear that your order did not arrive on time and that you experienced issues with our customer service. We take your comments very seriously and will do our best to improve this situation. We appreciate your input and hope that you will give us a second chance in the future.
Best regards,
The 1001hobbies Team
The things I ordered were acceptable, but my time and my privacy are very important to me - I did NOT need to have unsolicited emails sent to me and I am very angry about this because I did NOT "subscribe" to any marketing and this company should obey both the GDPR laws as well as the UK's Data Protection Act.
Thank you for your feedback. We sincerely apologize for any inconvenience caused by unwanted emails. Your privacy is very important to us, and we take such matters seriously. We will ensure that your preferences are respected going forward. If there’s anything more we can do to assist you, please let us know.
Best regards,
The 1001hobbies Team
The paint I ordered arrived nicely on time and is perfect for what I want to use it for.
All in order, fast.