Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

W
Walter S.
Rating: 5 out of 5
following a purchase from 01/05/2024
Everything went very well! Highly recommended!1
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Vicente A.
Rating: 2 out of 5
following a purchase from 25/04/2024
The original Trumpeter box containing the model arrived in a sorry state, the preparation for transport was not good.
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Jesus P.
Rating: 2 out of 5
following a purchase from 27/04/2024
I send several messages telling them to cancel the order, I call several times by phone and they never pick up, they answer me two days later saying that unfortunately they have already sent it ... I do not recommend, bad service.
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Response from 1001hobbies
Dear customer, We sincerely apologize for the inconvenience you experienced with your order. We regret that you had difficulty contacting us and that it took so long for us to get back to you. We fully understand your frustration and apologize for the inconvenience of shipping your order despite your cancellation request. We take your comments very seriously. We are actively working to improve our responsiveness and availability to avoid similar situations in the future. Your satisfaction is our top priority and we are determined to rectify this situation. If you have any other questions or need further assistance, please do not hesitate to contact us directly. We are here to help you and will do our best to resolve this issue to your satisfaction. Once again, we apologize for any inconvenience we may have caused you.
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Dorothea A.
Rating: 5 out of 5
following a purchase from 30/04/2024
The delivery was fast and uncomplicated and the shipment was always tracked. The price/performance ratio is absolutely right. This will not be my last order.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Christian C.
Rating: 5 out of 5
following a purchase from 04/05/2024
Fast delivery, powerful search engine
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didier M.
Rating: 5 out of 5
following a purchase from 16/04/2024
Good interpersonal skills. Very fast
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Philippe C.
Rating: 4 out of 5
following a purchase from 03/04/2024
Great choice of products, but delivery time as long as ever.
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Virginie C.
Rating: 5 out of 5
following a purchase from 06/04/2024
Super site and very accommodating I recommend 100%. Great customer service
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Meike M.
Rating: 4 out of 5
following a purchase from 17/04/2024
Delivery took a little longer. ...otherwise it was okay.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Alexandre M.
Rating: 4 out of 5
following a purchase from 28/03/2024
Super
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Rob S.
Rating: 5 out of 5
following a purchase from 30/04/2024
Received purchased products in great condition. Took a while for the package to be delivered. Had to be shipped from France. Customer is well informed where the package is. Absolutely great, 1001hobbies.nl !
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Wargod W.
Rating: 1 out of 5
following a purchase from 06/05/2024
I have NOT received my order. I received several emails that it was ready for collection with QR codes and everything but the box at the collection point was EMPTY and neither the suppliers nor the seller got back to me after 2 days.
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Response from 1001hobbies
Hello sir, we regret your review. However, we would like to point out that you provided an incorrect telephone number on our website, which prevented the code from being received. In addition, according to the carrier's tracking, the parcel appears to have been delivered on 10.05.2024. Thank you for your reply. Yours sincerely, 1001hobbies
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pieter P.
Rating: 5 out of 5
following a purchase from 24/04/2024
Fast delivery well packed good communication
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
C
Christian B.
Rating: 5 out of 5
following a purchase from 01/05/2024
No complaints about my order and its delivery. Everything went smoothly. I was just surprised to find that the masks mentioned on the two instructions were not supplied with each model, as the assembly instructions suggest. Is this normal? A reply from the seller would be appreciated.
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Jean-Louis S.
Rating: 5 out of 5
following a purchase from 13/04/2024
Impeccable transaction.
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thierry B.
Rating: 2 out of 5
following a purchase from 30/04/2024
Ordered Ruff Puffs and Viet Congs and APVN....it was so simple! received the Viets and instead of the South Vietnamese, a quadruple 20mm Armory. Called immediately (Tuesday afternoon), the operator told me she would immediately send an exchange voucher...I'm still waiting; no need to buy where it's most expensive to be poorly served!
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to leave us this review. We are very sorry that you did not understand that this was a human preparation error and we regret it. We apologize again for this incident. Following our initial discussion, we have sent you the return slip. Our customer service department is very responsive according to the feedback we receive from our customers. We feel that the non-receipt of a return slip does not merit such a mark. We have also asked for this product to be returned immediately. It is currently on order with our supplier and should be delivered around 18/06/2024. It was ordered from our supplier in England, and it is possible that the supplier's order will be slightly delayed due to customs clearance. Thank you for your patience. Best regards, 1001HOBBIES
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Patrick F.
Rating: 5 out of 5
following a purchase from 04/05/2024
Fast delivery
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Lea-Sophie F.
Rating: 5 out of 5
following a purchase from 17/03/2024
I am very happy with the order. I was delighted when the package arrived.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Georges L.
Rating: 3 out of 5
following a purchase from 03/05/2024
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
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Bernard G.
Rating: 5 out of 5
following a purchase from 29/04/2024
too bad you have to pick up the parcel in a pickup truck
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Robert D.
Rating: 3 out of 5
following a purchase from 24/04/2024
The box was a little damaged No damage to the boxes
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Claude F.
Rating: 5 out of 5
following a purchase from 02/05/2024
Fast delivery.I recommend
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Jeremy B.
Rating: 3 out of 5
following a purchase from 01/05/2024
It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.
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Melvyn B.
Rating: 5 out of 5
following a purchase from 30/04/2024
Perfect
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julio H.
Rating: 5 out of 5
following a purchase from 24/04/2024
order arrived well all correct greetings and asta the next purchase Julio
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Wolfgang H.
Rating: 5 out of 5
following a purchase from 22/03/2024
Delivery went well
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Alexandre R.
Rating: 5 out of 5
following a purchase from 03/05/2024
Super fast delivery
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Danny H.
Rating: 5 out of 5
following a purchase from 12/04/2024
Extremely satisfied
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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jimmy L.
Rating: 5 out of 5
following a purchase from 13/04/2024
parcel sent quickly
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Lionel R.
Rating: 3 out of 5
following a purchase from 01/03/2024
Waiting for part of the order for several weeks ...
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Pascal R.
Rating: 5 out of 5
following a purchase from 03/04/2024
as always no problems with this site....impecable I recommend
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François B.
Rating: 5 out of 5
following a purchase from 27/04/2024
Hello Sir or Madam, I am very satisfied with my purchases. Very simple ordering procedure, excellent communication with the seller and very fast delivery. I recommend 1001 Hobbies
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Lydie L.
Rating: 5 out of 5
following a purchase from 30/04/2024
Fast, well-packaged delivery
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Franck G.
Rating: 5 out of 5
following a purchase from 23/04/2024
Great site for hobby fans: lots of products, and often interesting special offers!
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Franck G.
Rating: 5 out of 5
following a purchase from 29/04/2024
Great choice on the site. Often interesting promos.
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Iñigo A.
Rating: 5 out of 5
following a purchase from 05/04/2024
As always, everything has been correct.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Marc B.
Rating: 5 out of 5
following a purchase from 01/05/2024
Excellent transaction
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Alessandra T.
Rating: 5 out of 5
following a purchase from 15/04/2024
I always find the products and the delivery is fast
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Response from 1001hobbies
We are glad to know that you are still satisfied with our products and that the delivery is fast for you. Your satisfaction is our priority and we constantly strive to maintain a high standard of service. Please feel free to contact us if you need further assistance or have any questions. Thank you very much for your continued support!
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LIONEL R.
Rating: 3 out of 5
following a purchase from 15/04/2024
Delay a little long. Otherwise great!
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Henri F.
Rating: 4 out of 5
following a purchase from 29/04/2024
Good delivery and top models as usual.
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