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E
Rating: 5 out of 5
Fast delivery and package in good condition.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
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P
Rating: 4 out of 5
good contact, good products
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A
Rating: 5 out of 5
Very satisfied. Webshop is clear to navigate and delivery was fast
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Response from 1001hobbies
Thank you for your positive feedback! We are pleased to hear that you are very satisfied with your experience. It's great to know that you were able to navigate our online store easily and that delivery was quick. If you have any further questions or need assistance, please do not hesitate to contact us. We are always ready to serve you!
G
Rating: 3 out of 5
Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.
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J
Rating: 5 out of 5
fast shipping and careful packaging
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E
Rating: 5 out of 5
Very good product. Many thanks to the whole team.
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B
Rating: 5 out of 5
The navigation is going well. Viewing and searching can take quite a while,but the delivery is again perfect.
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that navigation is running smoothly and that delivery went perfectly again. We appreciate you taking the time to share your experience with us. If you have any further questions or need assistance, please don't hesitate to contact us. We are always here for you!
F
Rating: 5 out of 5
all is OK
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V
Rating: 5 out of 5
Figurine that my son had and which completed a collection. Unfortunately it broke and I could only find it on 1001hobbies . Thanks
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C
Rating: 1 out of 5
My questions have not been answered and due to incorrect delivery I have not yet received any feedback on the exchange, what happens next?
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
F
Rating: 5 out of 5
Perfect. Everything's fine.
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J
Rating: 5 out of 5
ALL RIGHT
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Response from 1001hobbies
Dear customer, We are in the process of clearing our backlogs to get back to normal service. If you have any problems, please contact our customer support email. We will help you as much as possible. Best regards!
J
Rating: 5 out of 5
attentive and on-time delivery
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G
Rating: 5 out of 5
fine
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M
Rating: 5 out of 5
Very clear site. Lots of products, precise explanations. Fast, well-protected delivery.
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H
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Delivery on time. Possibility of tracking. goods arrived undamaged. Packaging to be improved. The boxes of the kits are poorly "protected" inside the package. Other online model stores ship in sturdier boxes and place material inside the box containing the kits that protects the contents.
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Response from 1001hobbies
Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,
J
Rating: 5 out of 5
ras .
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E
Rating: 5 out of 5
All clear.
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M
Rating: 5 out of 5
Everything was perfect. Arrived on time and perfectly packaged. Informed at all times where my order was. Very satisfied.
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Response from 1001hobbies
We are very pleased to receive your message and to know that your shopping experience was satisfactory. It is very gratifying for us to know that your order arrived on time and in perfect condition thanks to our careful packaging process. In addition, we strive to keep you informed at all times about the status of your order to ensure a smooth and seamless shopping experience. Your satisfaction is our greatest reward and drives us to continue working hard to provide you with the best possible service. We sincerely appreciate your confidence in us and look forward to serving you again in the future. Please do not hesitate to contact us if you need any further assistance or have any additional questions, thank you for choosing us and for taking the time to share your feedback with us! Best regards,
T
Rating: 5 out of 5
very friendly, clear explanations.
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C
Rating: 5 out of 5
Excellent service. Parcel received before the stated deadline and included the entire order. Completely satisfied
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G
Rating: 3 out of 5
the problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.
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Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
P
Rating: 1 out of 5
Bonjour, ca ne sert a rien de donner son avis, vous ne les lisez pas !!!!!!!!! I have an order that was delivered to me in partial since late January, no news from your company have you an explanation ??????????????
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Response from 1001hobbies
We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration and are committed to resolving this issue as quickly as possible. We have indeed tried to contact you on several occasions to discuss the situation and provide you with a detailed explanation, but unfortunately we have not received a response from you. We are sorry if our efforts to contact you have not been successful. We assure you that we are actively working to resolve the problem with your order and will keep you informed of any developments... Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to call us directly. Sincerely yours
G
Rating: 5 out of 5
PRODUCT CONFORMS TO DEMAND FAST DELIVERY
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D
Rating: 4 out of 5
nothing to complain about except that I was originally charged delivery costs even though I had taken the premium card and my purchase was over 99 euros, but everything was resolved with a later refund, resulting in 80% satisfaction.
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V
Rating: 5 out of 5
Rarely do we find model kits at -20% -30% elsewhere.
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V
Rating: 4 out of 5
The products are very satisfactory and deliveries are very fast. The search filters for the choice of paints are missing. The services linked to the starter kit really need to be reviewed: I didn't get the right paints despite receiving an e-mail. If a model requires forests: highlight this information.
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Response from 1001hobbies
Thank you very much for your detailed feedback on your experience with us. We are delighted to hear that you were very happy with the products you received and that deliveries were prompt. Your feedback is invaluable to us and enables us to continually improve our services. We have taken note of your suggestions concerning the search filters for paint selection. We are currently working on improving this feature to make your shopping experience even smoother. As for the services related to the starter kit, we sincerely apologize for the inconvenience you have experienced. We will immediately review and improve our processes to ensure that every customer receives the right products in line with their expectations. With regard to models requiring drills, we will take your suggestion on board and ensure that this information is clearly highlighted to facilitate your purchases. Once again, thank you for your constructive feedback. We are committed to providing quality service and look forward to serving you again in the near future.
R
Rating: 5 out of 5
Very good, attentive and careful service. I recommend it to others!
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D
Rating: 5 out of 5
Toppie, fast delivery🤙
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
F
Rating: 5 out of 5
My order arrived intact, well packaged
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J
Rating: 5 out of 5
I'm very happy with the model, very beautiful and great to build.
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M
Rating: 5 out of 5
1st purchase on this site that I did not know: perfect from the order to the reception! Very quick delivery. I recommend
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that your first shopping experience on our site went perfectly, from order to receipt. Customer satisfaction is our top priority, and we're pleased to see that our speedy delivery was much appreciated. Your recommendation means a lot to us. We are honored by your trust and pledge to continue to provide you with the highest quality service. Please do not hesitate to contact us if you have any further questions or requirements. We're here for you! Once again, thank you for your support and recommendation.
W
Rating: 5 out of 5
No worries with 1001 hobbies. Package conforms to order, received within a reasonable time.
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Response from 1001hobbies
Thank you very much for your positive feedback on your shopping experience with 1001 hobbies! We are delighted to hear that your package was as ordered and arrived in a timely manner. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you have any further questions or need further assistance, please do not hesitate to contact us at any time. We're here to provide you with exceptional service at every stage of your shopping experience. Once again, thank you for your trust and support. We look forward to serving you again in the near future!!!!
J
Rating: 5 out of 5
Everything was perfect, the package was well packed and the items were in perfect condition, I am really satisfied, I will definitely buy from this store again.
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Response from 1001hobbies
Thank you so much for your kind feedback! We are glad to hear that you were satisfied with your order and found the items to be in perfect condition. Your satisfaction is our top priority and we are happy to know that our commitment to quality and careful packaging was appreciated. We will be more than happy to welcome you back to our store in the future. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you again for your continued support and trust in our store.
M
Rating: 5 out of 5
++++
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A
Rating: 5 out of 5
You're great, keep it up and more offers and vouchers please!
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A
Rating: 1 out of 5
I had requested home delivery not to the stationery store
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Response from 1001hobbies
We sincerely apologize for the inconvenience. We would like to clarify that during the purchase process, you had the option to select your preferred delivery method, including home delivery service or pickup at a relais location. However, we understand that there may have been misunderstandings and we are here to resolve this situation as quickly and efficiently as possible. We are here to assist you and want to make sure that you receive the best possible service. Thank you for your understanding
F
Rating: 2 out of 5
Delivery time too long
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M
Rating: 2 out of 5
The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.
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