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H
Rating: 4 out of 5
Had to wait a bit long but everything else was okay
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
L
Rating: 5 out of 5
They were very good at getting my order picked and shipped
R
Rating: 2 out of 5
It’s been almost 6 weeks and I still don’t have my order delivered.
Response from 1001hobbies
Hello Rich,
Thank you for your feedback. We sincerely apologize for the delay in your order. Please reach out to our customer service team, and we’ll do our best to assist you promptly. Your satisfaction is important to us.
Best regards,
The 1001Hobbies Team
Thank you for your feedback. We sincerely apologize for the delay in your order. Please reach out to our customer service team, and we’ll do our best to assist you promptly. Your satisfaction is important to us.
Best regards,
The 1001Hobbies Team
D
Rating: 4 out of 5
First of all, contrary to what I had read, this company is not a scam. I had placed a large order and everything was delivered. The only problem is that they are restructuring and response times are longer due to a telephone standard being completely reorganized. But if you contact by email, you get responses and proper follow-up. They exchanged a box for me that the producer was taking an infinite time to provide. I give 4 stars for the absent telephone standard for now.
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Response from 1001hobbies
Hello Didier,
Thank you very much for your review and constructive comments. We are delighted to learn that your order was successfully delivered and that you appreciated our follow-up by email. We understand that response times can be frustrating during this restructuring period, and we are actively working to improve our telephone service. Your feedback is valuable and helps us to improve.
We hope to see you again soon at 1001hobbies!
Best regards,
The 1001hobbies team
Thank you very much for your review and constructive comments. We are delighted to learn that your order was successfully delivered and that you appreciated our follow-up by email. We understand that response times can be frustrating during this restructuring period, and we are actively working to improve our telephone service. Your feedback is valuable and helps us to improve.
We hope to see you again soon at 1001hobbies!
Best regards,
The 1001hobbies team
E
Rating: 5 out of 5
Doing what they promise
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L
Rating: 4 out of 5
Package shipped quickly, correct price. However, I bought paint (4 Humbrol oil and 1 Humbrol water it seems.) And the last one was slightly dry. Otherwise, nothing to complain about (4.5/5) I would say.
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Response from 1001hobbies
We sincerely thank you
W
Rating: 2 out of 5
Already has taken a month, and order hasn't even been shipped.
Response from 1001hobbies
Hello Weston,
Thank you for your feedback. We sincerely apologize for the delay in processing your order. Please be assured that we are working diligently to resolve this issue and will keep you updated on the status of your shipment. Your patience is greatly appreciated.
Best regards,
The 1001hobbies Team
Thank you for your feedback. We sincerely apologize for the delay in processing your order. Please be assured that we are working diligently to resolve this issue and will keep you updated on the status of your shipment. Your patience is greatly appreciated.
Best regards,
The 1001hobbies Team
S
Rating: 4 out of 5
Almost everything was ok. Except for the fact that an entire month elapsed between asking and receiving
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A
Rating: 5 out of 5
Excellent service, very happy with my purchase.
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M
Rating: 1 out of 5
Missing items upon receipt of the order. No response from customer service following my complaint made 2 weeks ago
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Response from 1001hobbies
Hello, We sincerely apologize for the missing items upon receipt of your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been processed more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can rectify the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
M
Rating: 1 out of 5
delivery times too long and not respected I will not order from you again. Lack of seriousness and late response to my request.
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Response from 1001hobbies
Hello, We are sincerely sorry for the missing items upon receiving your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been handled more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can regularize the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
A
Rating: 4 out of 5
Package shipped on time and arrived regularly.
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E
Rating: 5 out of 5
Great fast and problem-free transaction.
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B
Rating: 5 out of 5
Very satisfied with the site and my purchase
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S
Rating: 1 out of 5
Not clearly indicated that they are French, sending French-language articles that are nowhere to be traced and then making it difficult about returns.
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Response from 1001hobbies
Good afternoon Arne,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide clear information about our products and services. Your comments are valuable to us, and we will use them to improve our communication. If you have further questions or comments, we are happy to assist you.
Best regards,
The 1001hobbies Team
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide clear information about our products and services. Your comments are valuable to us, and we will use them to improve our communication. If you have further questions or comments, we are happy to assist you.
Best regards,
The 1001hobbies Team
J
Rating: 5 out of 5
Very fast delivery and model at a good price. I will continue visiting your website waiting to see some new model that I like.
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A
Rating: 5 out of 5
Everything is always perfect.
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F
Rating: 5 out of 5
a pre-order for Saint Seiya blockees that went very well.
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J
Rating: 5 out of 5
Very serious and solvent company with the countless model makers who enjoy their products. We are in very good hands!! Thank you, 1001
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M
Rating: 5 out of 5
Very satisfied. I will recommend without delay. Thank you and compliments.
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P
Rating: 4 out of 5
The models are perfectly finished with very high quality. The problem is that the site shows models that I ordered which are delivered as a construction kit instead of assembled. That is something completely different.
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T
Rating: 1 out of 5
Very bad experiences with this brand... Never again... A brand that practices forced sales and is more than borderline regarding consumer rights. Order shipped after several cancellation requests that went unanswered.
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Response from 1001hobbies
Hello Thibault,
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your feedback is valuable and we assure you that we take your comments very seriously.
We are committed to respecting our customers' rights and improving our after-sales service. Please do not hesitate to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
Best regards,
The 1001hobbies team
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your feedback is valuable and we assure you that we take your comments very seriously.
We are committed to respecting our customers' rights and improving our after-sales service. Please do not hesitate to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
Best regards,
The 1001hobbies team
P
Rating: 1 out of 5
Way too long between the order and delivery
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Response from 1001hobbies
Hello, We are sincerely sorry to hear about your bad experience. We understand your dissatisfaction regarding the handling of your cancellation request and the response times. After verification, we do not practice forced sales and orders are processed according to the conditions indicated at the time of purchase. However, your feedback is important and we regret that the handling of your request did not meet your expectations. We invite you to contact us directly with your order number so that we can review your case and provide you with a precise response. Best regards, 1001hobbies
M
Rating: 5 out of 5
All good. Fast shipping!
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T
Rating: 5 out of 5
Top fast shipping
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P
Rating: 5 out of 5
Very helpful staff.
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M
Rating: 4 out of 5
Superb product !!!!!
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Response from 1001hobbies
Dear Marianne,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your product. Your enthusiasm encourages us to continue offering quality items. Please do not hesitate to come back to us for your future purchases, we will be happy to assist you again!
Best regards,
The 1001hobbies team.
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your product. Your enthusiasm encourages us to continue offering quality items. Please do not hesitate to come back to us for your future purchases, we will be happy to assist you again!
Best regards,
The 1001hobbies team.
K
Rating: 3 out of 5
It took a very long time, but I am very satisfied with the delivery itself.
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G
Rating: 5 out of 5
Great shopping experience, I have recommended your franchise to all of my friends. I look forward to doing business with you very soon! Thank you very much for your service!!!
F
Rating: 5 out of 5
Beautiful article, fast shipping, I recommend this seller
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L
Rating: 5 out of 5
Fast and well packaged
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M
Rating: 5 out of 5
Phenomenal, satisfied, a magnificent online store with exceptional service and communication. Very satisfied with everything, super fast shipping, I am delighted.
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F
Rating: 5 out of 5
Great as usual
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B
Rating: 5 out of 5
good
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A
Rating: 1 out of 5
I ordered an F1 pipe that is of poor quality and arrived broken, and a credit of 5€ is great, I just lost 17.65€ and the pipes are unusable, trash
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Response from 1001hobbies
Hello, We are sincerely sorry to hear about your bad experience. We understand your dissatisfaction regarding the handling of your cancellation request and the response times. After verification, we do not practice forced sales and orders are processed according to the conditions indicated at the time of purchase. However, your feedback is important and we regret that the handling of your request did not meet your expectations. We invite you to contact us directly with your order number so that we can review your case and provide you with a precise response. Best regards,
Q
Rating: 1 out of 5
My package took 1 year to arrive
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Response from 1001hobbies
Hello, We regret your review and understand your disappointment regarding the delays. We remind you that you placed a pre-order and that, as indicated on our site, the dates are given as estimates. This information is communicated to us by our supplier, who receives it from the manufacturer. That is why your order experienced a significant delay before its availability. We remain at your disposal for any further questions. Best regards, 1001hobbies
J
Rating: 1 out of 5
I ended up spending money after 2 orders that did not arrive. I don't think I will buy again.
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Response from 1001hobbies
Hello, José Manuel:
Thank you for taking the time to share your opinion. We regret that your experience did not meet your expectations. Your satisfaction is important to us and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss your experience.
Sincerely,
The 1001hobbies team.
Thank you for taking the time to share your opinion. We regret that your experience did not meet your expectations. Your satisfaction is important to us and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss your experience.
Sincerely,
The 1001hobbies team.
F
Rating: 1 out of 5
Perhaps the least efficient site I have had the opportunity to order from. Perhaps the worst. Prices too high, terrible customer service, random information on the products sold, "very elastic" delivery times... I do not recommend, other sites are much more efficient, including one: Super-Hobby.com
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Response from 1001hobbies
Hello, We are sorry to hear about your dissatisfaction regarding your experience on our site. We take your comments on prices, customer service, and delivery times into account, even though we regret that you did not find satisfaction with our brand. Your feedback is important and helps us improve our services. We still hope to offer you a better experience in the future. Best regards, 1001hobbies
B
Rating: 5 out of 5
Perfect transaction! Items exactly as described!
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C
Rating: 5 out of 5
Excellent availability of products, easy-to-use site, timely shipping
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