Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/11/2022
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/12/2022
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
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Response from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 30/11/2022
super purchase
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Good site, comprehensive and lots of choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2022
fast and serious, I recommend
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vincent W.
Rating: 2 out of 5
following a purchase from 23/11/2022
Very poor logistics
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 01/12/2022
I ordered a board game and it arrived 1 week before the promised date. The customer and delivery service (UPS) worked without any problems. I am completely delighted. I would be very happy to order again and I will recommend 1001 Hobbies to others. Lg. L.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2022
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 24/11/2022
Lots of nice unique stuff
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Beverley W.
Rating: 1 out of 5
following a purchase from 06/11/2022
the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Response from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 14/11/2022
Product as described, fast shipping and accurate packaging.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/11/2022
Fast shipping, as always. They have almost everything I need
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/11/2022
very good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/12/2022
CORRECT DELIVERY TIME, AS ANNOUNCED
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 08/11/2022
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 04/12/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2022
Very clear and precise website, lots of choices. My order was delivered quickly and carefully. All in all, a very professional service for enthusiasts!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
I've been a customer for a few years now, and I've noticed that the delivery time is shorter than usual - great! On the other hand, the condition of the parcel, with the box all dented, gave me a few cold sweats when I picked it up at the post office. Happy holidays to the whole team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Perfect delivery for the product ordered
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 07/12/2022
The package was delivered neatly and quickly
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Shipping time a bit long, but nothing serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
Order delivered on Friday instead of Monday (5 days later at Point Relay)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Seriousness, professionalism and top-notch soap.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/11/2022
Although it took a while to arrive, they finally brought the package. I think they would have to fix the Correos issue because whenever I buy something, they always send me a message because the customs costs have not been paid. In spite of that, in the end, it arrives.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
Fast delivery, well-packed products
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/12/2022
Fast shipping time and conformity of the products with the pictures on the site. Recommended.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 05/12/2022
Courier shipment a few days after purchase, delivered the next day. Lots of products and great prices!
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/11/2022
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2022
Compliant product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2022
Very good product
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 06/12/2022
A wrong delivery was promptly taken back and refunded at my own expense, the 2nd delivery came very quickly. I am satisfied!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Order received as I expected. Fast and well packed.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2022
les produits sont que j'avais commandé sont intact
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
No problem, fast and efficient
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/10/2022
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
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Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2022
very good product corresponds to my request
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/12/2022
the item received is good but there were problems with the shipping address
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2022
no problem, deadline met
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