Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/08/2022, 16:00 following a purchase from 16/08/2022

Fast delivery, well informed about order tracking, perfect.

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Comprador Verificado

Rating: 5 out of 5

Published on 20/08/2022, 15:39 following a purchase from 12/08/2022

Easy to manage and efficient order tracking. Item in perfect condition upon receipt.

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Response from 1001hobbies Published on 14/09/2022

Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/08/2022, 13:54 following a purchase from 13/08/2022

After a previous bad experience, I was pleasantly surprised by this cheap and fast order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/08/2022, 10:52 following a purchase from 06/07/2022

Good site, with interesting brands. I was surprised by an unexpected delay in delivery when the item was shown as available at the time of ordering, but everything arrived smoothly with very good tracking from order to dispatch.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 20/08/2022, 10:21 following a purchase from 30/07/2022

Fast and uncomplicated delivery, unfortunately a little overpriced

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Response from 1001hobbies Published on 02/09/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Verified Buyer

Rating: 5 out of 5

Published on 20/08/2022, 09:12 following a purchase from 29/07/2022

Fast and reliable service

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Comprador Verificado

Rating: 1 out of 5

Published on 19/08/2022, 20:10 following a purchase from 29/07/2022

Je n'ai toujours pas reçu de colis

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Response from 1001hobbies Published on 25/08/2022

Bonjour , Nous vous remercions de votre mail Nous vous vous prions de nous envoyer un mail à l adresse suivante [email protected] Bien cordialement

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/08/2022, 17:55 following a purchase from 12/08/2022

Perfect Zero problems

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Acquirente Verificato

Rating: 4 out of 5

Published on 19/08/2022, 16:16 following a purchase from 29/07/2022

Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good

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Response from 1001hobbies Published on 14/09/2022

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/08/2022, 15:38 following a purchase from 05/08/2022

Super delivery earlier than expected, goods very well packed, and quality products, I recommend +++.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/08/2022, 15:01 following a purchase from 11/08/2022

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/08/2022, 13:37 following a purchase from 06/08/2022

Very Good

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Verified Buyer

Rating: 1 out of 5

Published on 19/08/2022, 13:12 following a purchase from 21/07/2022

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/08/2022, 07:44 following a purchase from 19/07/2022

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022, 21:04 following a purchase from 24/07/2022

Very good site, nothing to complain about

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022, 20:17 following a purchase from 04/08/2022

Great

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022, 20:16 following a purchase from 01/08/2022

Very pleased

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022, 19:35 following a purchase from 05/08/2022

Package arrived on time. Contents as ordered and well protected.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 18/08/2022, 17:22 following a purchase from 07/07/2022

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022, 16:40 following a purchase from 07/08/2022

Thank you for your professionalism Bravo

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Verified Buyer

Rating: 5 out of 5

Published on 18/08/2022, 13:53 following a purchase from 20/07/2022

Very courtious! and understanding, I was confused about how the site worked at first but the staff solved all my issues and helped me with queries! their stock comes from another country but arrived very quickly when chosing the right postage option!

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Verifizierter Käufer

Rating: 5 out of 5

Published on 18/08/2022, 12:48 following a purchase from 10/07/2022

Fast delivery and great products

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Response from 1001hobbies Published on 02/09/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Verified Buyer

Rating: 3 out of 5

Published on 18/08/2022, 10:36 following a purchase from 11/07/2022

The product was fine and reasonably priced, but it was not clear that 1001Hobbies.co.uk was actually in France so the delivery took ten days.

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Geverifieerde Koper

Rating: 5 out of 5

Published on 18/08/2022, 10:31 following a purchase from 04/08/2022

topper

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Comprador Verificado

Rating: 1 out of 5

Published on 17/08/2022, 23:49 following a purchase from 11/07/2022

Very slow on orders. A lot of problems.

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Response from 1001hobbies Published on 18/08/2022

Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/08/2022, 20:50 following a purchase from 09/06/2022

Waiting time far too long. Avoid offering a product that is out of stock.

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Response from 1001hobbies Published on 14/09/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Comprador Verificado

Rating: 2 out of 5

Published on 17/08/2022, 19:58 following a purchase from 05/07/2022

Ordering and paying is very easy. From that point on there is no information, no response to emails and they don't know what to say on the phone. It seems unbelievable, it's true.

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Response from 1001hobbies Published on 18/08/2022

Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team

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Acheteur Vérifié

Rating: 5 out of 5

Published on 17/08/2022, 16:35 following a purchase from 08/08/2022

Top rapid merci service super

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Comprador Verificado

Rating: 5 out of 5

Published on 17/08/2022, 12:07 following a purchase from 14/07/2022

VERY GOOD

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Response from 1001hobbies Published on 14/09/2022

Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.

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Comprador Verificado

Rating: 3 out of 5

Published on 17/08/2022, 11:59 following a purchase from 04/07/2022

It took a long time but everything was fine

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Response from 1001hobbies Published on 14/09/2022

Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 17/08/2022, 07:25 following a purchase from 16/07/2022

Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.

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Response from 1001hobbies Published on 18/08/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acquirente Verificato

Rating: 5 out of 5

Published on 16/08/2022, 20:59 following a purchase from 18/07/2022

I can't say much about the product but it is of good quality

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Response from 1001hobbies Published on 14/09/2022

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Geverifieerde Koper

Rating: 4 out of 5

Published on 16/08/2022, 18:07 following a purchase from 05/08/2022

Delivery very good , sorry I had to download the plan myself , contact via email was excellent,keep up the good work and see you soon

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/08/2022, 12:57 following a purchase from 19/07/2022

Easy access

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Comprador Verificado

Rating: 5 out of 5

Published on 16/08/2022, 12:35 following a purchase from 08/07/2022

All very good, products not easy to get, the only problem is the delay in delivery, but you can stand it given the quality.

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Response from 1001hobbies Published on 14/09/2022

Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.

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Acquirente Verificato

Rating: 1 out of 5

Published on 16/08/2022, 10:58 following a purchase from 27/07/2022

They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!

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Response from 1001hobbies Published on 18/08/2022

Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/08/2022, 07:03 following a purchase from 05/08/2022

No complaints

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/08/2022, 07:01 following a purchase from 11/08/2022

Very fast delivery. Everything OK.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/08/2022, 21:49 following a purchase from 11/08/2022

Very fast and well packed! Thank you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/08/2022, 19:53 following a purchase from 04/08/2022

Very fast processing, good reception.

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